Complaints investigator Job at Randstad (Witney)

Complaints Handler

Dedicated Complaints Handler to join dynamic Customer Services team, resolving c...

Location

United Kingdom , London

Salary:

20.36 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Compassionate approach to customer interactions
Strong analytical and investigation skills
Exceptional planning and organisational abilities
Proactive, solutions-driven mindset
Excellent interpersonal communication skills both verbally and in writing
Experience in a complaints/resolution team is a plus

Job Responsibility

Provide professional, responsive service for customer feedback and complaints
Manage caseload of service requests and complaints using Salesforce
Conduct thorough investigations while showing empathy and understanding
Identify areas for improvement from customer feedback
Promote and raise awareness of the feedback process

What we offer

Vibrant work environment near Camden Town train station
Contribute to meaningful service improvements
Collaborate with passionate team that values insights and expertise

Fulltime

Senior Associate, Quality Complaints

Join Amgen’s Mission of Serving Patients. In this vital role you will own and im...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree and 4 to 7 years of Quality experience
Bachelor’s degree and 5 to 9 years of Quality experience
Quality and/or manufacturing experience in biotech, medical device or pharmaceutical industry
Bachelor’s Degree in a Science Field
Ability to successfully manage workload to timelines
Familiarity with basic project management tools
Ability to operate in a matrixed or team environment with site, functional, and senior management leadership
Experience in driving decision making by using the DAI principles
Understanding of quality and industry requirements/expectations of a QMS
Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes)

Job Responsibility

Own and implement the end-to-end global complaint process and management system
Ensure complaint processes and systems remain fully compliant through the quality operating standards and procedures
Translate information from the market to drive continuous improvement
Conduct low to medium complexity complaint investigations
Determine if complaint investigations require issue for further investigation
Evaluate and ensure triaged product complaint records align with applicable procedures
Evaluate and own complaint records with basic investigations
Ensure quality of complaint records
Complete assigned assessments per applicable procedures
Apply analytical skills to evaluate sophisticated situations using multiple sources of information

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Employee Relations Specialist

Robert Half HR Solutions is recruiting for a contract Employee Relations Special...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in an Employee Relations Specialist role or similar
excellent communication skills, both written and verbal
proven experience in complaint handling and resolution
demonstrable knowledge of compliance regulations and best practices
strong background in managing employee relations
experience conducting and overseeing employee relations investigations.

Job Responsibility

Handle employee relations, ensuring compliance with all relevant regulations
act as a point of contact for employee complaints, resolving them in an efficient and respectful manner
foster a positive team environment, promoting open communication and mutual respect
document all employee interactions and resolutions thoroughly and accurately
use strong problem-solving skills to address employee issues and conflicts
provide coaching to department managers on how to conduct disciplinary conversations
communicate effectively with all levels of the organization using strong oral and written communication skills
carry out investigations related to employee relations issues, ensuring a fair and unbiased process.

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
eligibility to enroll in 401(k) plan.

Fulltime

Post-Market Compliance Specialist III- Autoimmunity

The Post-Market Compliance Specialist III supports product complaint management ...

Location

United States , San Diego

Salary:

80000.00 - 110000.00 USD / Year

werfen

Expiration Date

Until further notice

Requirements

Bachelor’s degree in biological science, biochemistry, or similar field required
Master’s degree preferred
Proficient knowledge of IVD post-market quality system requirements and complaint handling
Advanced knowledge of global IVD post-market regulations and standards
Advanced knowledge with IVD reagents and diagnostic platforms, such as immunoassays, ELISA, chemiluminescent assays, and bead-based multiplex assays on automated systems
Advanced understanding of the functional and performance principles of IVD products, including reagents, calibrators, controls, software, and instrument systems
Minimum of six (6) years of experience in IVD industry in complaint handling, regulatory function, or a closely related technical function, required
Minimum of four (4) years of experience in Autoimmunity IVD, required
Minimum of four (4) years of hands-on laboratory testing of IVD assays including operation of automated IVD instrumentation, execution of test protocols, analysis of test results, and documentation of activities and results, required
Minimum of four (4) years of experience in customer interface responsibilities and complaint handling in an IVD regulated function, required

Job Responsibility

Complaint Management: Intakes, assesses for regulatory reportability, and triages assigned complaints. Designs and executes complex experiments and performs complex complaint investigations including investigation approach determination, experimental design, testing, analyses, and resolution. Triages investigations to other internal departments or manufacturers as needed and follows up with the escalated parties until complaint resolution. Communicates throughout the complaint investigation process from intake to final resolution with customers, affiliates, and internal stakeholders. Presents product issues which should potentially be brought to the Quality Review Board or Field Action Board to PMC management. Prepares presentations and presents issues to QRB and FARB
Laboratory Organization: Maintains laboratory cleanliness and organization. Performs routine cleaning and complete required documentation. Monitors and maintains inventory levels of laboratory test samples, consumables, reagents, and other materials. Ensures laboratory equipment and tools equipment maintenance, calibration, service, and software versions are current
Tracking and Trending: Conducts complaint trend analyses and coordinates the preparation of post-market surveillance (PMS) reports. Prepares Management Review slides on PMS for department management
Field Actions: Authors field action assessments and ensures completion of Health Hazard Evaluations (HHE/HHA) and leads recalls, Field Safety Corrective Actions (FSCAs), Field Safety Notices (FSNs), and associated regulatory notifications
Reportable Events: Completes, files and follow ups on reportable events to regulatory authorities
Department Procedures: Assists in drafting, implementing, and maintaining departmental procedures, work instructions, and templates
Provides technical guidance and mentoring to junior staff. In consultation with department management, develops and executes training for new and developing staff
Complies with applicable standard operating procedures, applicable standards and regula-tions, as well as applicable Environmental Health & Safety, Human Resources and other regulatory and administrative policies
Demonstrates Werfen values through the quality of work and professional working relationships
Other duties as assigned

What we offer

medical, dental, and vision insurance
401k plan retirement benefits with an employer match
paid vacation and sick leave
sales roles are eligible for participation in a commission plan
management and select professional roles are eligible for a performance-based bonus

Senior Section Lead, Market Complaint

This is where you make a difference in our patients’ safety. As a member of the ...

Location

India , Ahmedabad

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Monitoring compliance to local and global requirements as defined in the procedures of Market Complaint, Field Action function
Ensure market complaint investigations and related activities are completed as per specified timelines in procedures
Collaborating with sub-functional and functional leaders across the company for market complaint related investigation
Support the Field Actions (Product/Mock Recall) & Corporate Product Hold & related activities
Review / Approve the Field Alert Report (FAR) or Quality Defect Report (QDR) assessment & communicate to external stakeholders/partners for regulatory notification (as applicable)
Ensure that QMS elements such as Document Change Request (DCR), Change Control Management (CCM) or Non-conformity (NCR) and Corrective and Preventive Action (CAPA) related to function are processed and closed appropriately
Conducts market complaint trending including review of investigation reports
Monitor that all the function related KPIs & targets are met, as per requirement
Facilitates professional development, training, for functional Staff
Escalate the non-compliances (if any) observed with the resolution proposals for discussions with the Department of Head

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Complaints Handler

A well-established financial services organisation is seeking a Complaints Handl...

Location

United Kingdom , Liverpool

Salary:

27000.00 - 29000.00 GBP / Year

Aspion Search

Expiration Date

Until further notice

Requirements

Previous experience in complaints handling within financial services or a regulated environment
Strong understanding of complaint investigation processes
Highly organised with accurate and efficient administrative skills
Confident communicator able to manage sensitive conversations professionally
Methodical, detail-oriented, and able to manage multiple cases effectively
Acts with integrity at all times and demonstrates a customer-first mindset

Job Responsibility

Log, investigate, and manage customer complaints in line with FCA and internal policy
Support a compliant and consistent complaints handling process
Liaise with customers, broker/dealer partners, field teams, and third-party finance partners
Gather evidence and information to support complaint investigations
Contribute to investigation summaries and draft final responses where required
Highlight operational or regulatory risks identified during complaint reviews
Work collaboratively with Complaints Managers and Quality Assurance teams

What we offer

Bonus
25 Days Holiday

Fulltime

Complaints Officer

Location

Pakistan , Rawalpindi

Salary:

Not provided

Translation Empire

Expiration Date

Until further notice

Requirements

Minimum of 1 years’ experience in a customer service and/or quality/complaints function
Meticulous eye for detail and ability to prioritise effectively
Highly organised with a rigorous problem-solving technique
Willingness and ability to undertake training needed to fulfil the changing requirements of the job
Ability to work as part of a team, promote team working and share ideas

Job Responsibility

Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
Handling all new incoming complaints
Liaise with the Complaints Manager to update and manage complaints processes and procedures
Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained
Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations
Liaise with internal staff, customers, freelance interpreters and the compliance team to investigate all issues
Communicating outcomes to the customer
Ensure all customer feedback is collated and that intelligent analytical approach is adopted
Prepare clear, informed responses to customers via letter and email
Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise

Fulltime

Qa Releaser

This is a critical role supporting the safe, compliant manufacture and release o...

Location

United Kingdom , Thetford

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Degree or BTEC (or equivalent) in a Pharmaceutical or Science‑related discipline
Minimum 2 years’ experience in a GMP manufacturing environment
Experience in aseptic manufacture preferred but not essential
Background in Quality Assurance, Production, Validation or Microbiology is beneficial
Strong work ethic with flexibility to meet business needs
Uncompromising commitment to Quality
Excellent communication skills at all levels
A collaborative, supportive team player
Highly accurate with strong attention to detail
Analytical mindset with a desire to understand data and identify root causes

Job Responsibility

Ensure ongoing compliance of the Compounding Unit with cGMP, “Specials” requirements, and corporate policies
Provide QA oversight during aseptic manufacturing, supporting GMP decision‑making and addressing issues in real time
Attend Gemba activities to ensure facility and process compliance, identifying and implementing follow‑up actions
Maintain and implement EMS and continuous improvement principles
Inspect and release final products in line with company procedures
Execute timely and accurate batch and documentation reviews
Support product release targets and ensure deviations impacting release are fully assessed and dispositioned
Complete all Quality System and GMP commitments within agreed timelines
Prepare and support Annual Product Quality Reviews
Provide QA input into validation activities, planned/unplanned work, and change controls

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well‑Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Complaints investigator

Randstad

Location:
United Kingdom , Witney

Category:
Quality Control

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2026

Expiration:
March 27, 2026

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Job Description:

Job Responsibility:

Requirements:

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