Complaints Handling Management Specialist Job at MillenniumSoft Inc (Salt Lake City)

Quality Assurance and Complaints Handling Specialist

We are seeking a detail-oriented and customer-focused individual to join our tea...

Location

United Kingdom , Cheshire

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Proven experience in a customer service, call centre, or helpdesk environment, with a focus on quality assurance and complaint handling
Strong understanding of centre operations, customer service best practices, and performance metrics
Excellent communication and interpersonal skills, with a focus on empathy, active listening, and conflict resolution
Proficiency in using CAFM software and tools to track and monitor customer interactions and performance metrics
Analytical mindset with the ability to identify trends, patterns, and root causes of customer complaints and feedback
Ability to work independently and collaboratively in a fast-paced, dynamic environment

Job Responsibility

Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols
Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation
Develop and implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement
Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement
Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention
Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution
Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues
Prepare and present reports on complaint resolution, and customer feedback to management and key stakeholders
Act as a liaison between Centre operations and other departments to ensure alignment and consistency in addressing customer concerns

Fulltime

Complaint Handling Management Specialist

Complaint Handling Management Specialist for a Medical Device Company. Primary r...

Location

United States , San Antonio

Salary:

24.00 - 28.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Minimum 1+ years of experience with medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products
Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations
Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485, and Canadian Regulations
Ability to work with customers, system administrators, and clinicians
Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
Expert level knowledge of the Complaints handling system
Proven ability to multi-task and seamlessly move between business unit platforms
Ability to take ownership and think independently, with minimal supervision
General knowledge of producing metrics and building reports
Strong analytical, deductive reasoning and listening skills

Job Responsibility

Medical Device Product Complaint Handling
Medical Device Reporting (FDA)
Manage intake and reporting of the product complaint handling process including, receipt of complaints from all sources (including Service Cases and Work Orders) and all in process steps complaint determination, Data entry, Critical Thinking to request additional information (as needed), reportability decisions, MDR filing, and serve as point of contact for customer communication
Routing the complaint to appropriate location for further evaluation
Entering of the complaint into the complaint handling system
Checking for complaint accuracy and content, correct information to process the complaint
Provide training to personnel involved in overall complaint process as directed by management
Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved
Maintains annually competencies through training and documentation of training
Contact the customer or vendor for further information or follow up

Fulltime

German Speaking Sales Data Management Specialist (Commission Support)

We are looking for a Sales Data Management Specialist to support commission-rela...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong to near-native German and intermediate English
2-3 years of similar support experience in multinational environment (preferably German support) required
Strong analytical and logical thinking skills
High attention to detail and accuracy
Ability to work within defined rules, processes, and guidelines
Good communication and cooperation skills
Strong team player characteristic
Able to manage deadlines and SLA-based tasks
Quick learner with a proactive mindset
Strong Microsoft Office skills, especially Excel

Job Responsibility

Support the handling of commission-related claims, queries, and internal complaints for Vodafone Germany
Analyze data connected to commission cases and support accurate case handling
Work according to defined rules, internal guidelines, and established processes
Support quality checks, reporting and recurring operational activities
Work in regular contact with German stakeholders and local and international teams
Deliver training and knowledge sharing for team members and new joiners
Contribute to team improvements and support cross-functional collaboration

What we offer

Opportunity to work in a global, multicultural environment supporting international markets
Exposure to advanced CRM systems, data platforms, and sales processes
Development opportunities through cross-functional collaboration and training delivery
Experience in end-to-end commission processes and sales analytics
A role that combines technical, analytical, and stakeholder-facing responsibilities
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
A supportive internal coaching and mentoring culture
Opportunities to participate in company activities and CSR events
Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)

Fulltime

Community Management Specialist

As a Community Management Specialist at 321, you will be the voice of our client...

Location

United States , Orlando

Salary:

40000.00 - 60000.00 USD / Year

321 Brand + Social House

Expiration Date

Until further notice

Requirements

1-3 years of experience in social media management, community management, customer service, or digital marketing (internships and relevant academic experience welcome)
Strong understanding of major social media platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, and X (Twitter)
Exceptional written communication skills with ability to adapt tone and voice to match different brand personalities
Genuine empathy and customer service orientation with ability to handle inquiries, complaints, and feedback professionally
Strong attention to detail and proofreading skills to ensure error-free, on-brand communications
Organizational skills with ability to manage multiple client accounts, conversations, and tasks simultaneously
Familiarity with social media management tools (Hootsuite, Sprout Social, Later, Buffer) or willingness to learn quickly
Basic understanding of social media analytics and metrics (engagement rate, reach, impressions, sentiment)
Comfort working in a fast-paced environment with shifting priorities and high-volume engagement
Self-motivated and proactive with ability to take initiative and work independently

Job Responsibility

Monitor social media channels daily across multiple client accounts (Facebook, Instagram, LinkedIn, TikTok, YouTube, X) for comments, mentions, messages, and engagement opportunities
Respond promptly and authentically to audience comments, questions, and direct messages on behalf of clients, maintaining brand voice and tone
Engage proactively with followers by liking, commenting on, and sharing relevant user-generated content that aligns with brand values
Foster positive community sentiment by building genuine connections with audience members and creating a welcoming brand presence
Manage community interactions according to client-specific guidelines, escalation protocols, and brand voice documents
Track response times and maintain high standards for timely, helpful, and on-brand community engagement
Identify and flag urgent or sensitive comments requiring immediate attention or escalation to Client Success teams
Communicate with followers in a manner that builds brand loyalty, encourages repeat engagement, and creates positive brand associations
Monitor brand mentions, tags, and conversations across social platforms and the broader internet to track sentiment and identify engagement opportunities
Track and respond to online reviews on Facebook, Google, Yelp, and other review platforms in coordination with client preferences

What we offer

Health, dental, and vision insurance
401K after one year of employment
2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years]
3 Sick/Mental Health Days
8 Hours Volunteer Time
Additional PTO at holiday and management discretion
Paid parental leave
Professional development opportunities
Leadership training opportunities and career advancement pathways
A collaborative, creative, and ambitious team environment

Fulltime

Complaint Handling Specialist I

We’re seeking a detail‑oriented Complaint Handling Specialist to serve as a prim...

Location

United States , El Segundo

Salary:

31.11 - 40.38 USD / Hour

KARL STORZ

Expiration Date

Until further notice

Requirements

1–2 years of experience in Quality or complaint handling (or equivalent)
High school diploma required
Familiarity with SAP transactions related to complaints and product data
Proficiency in Word, Excel, and PowerPoint
Strong written and verbal communication skills
Ability to multitask, stay organized, and work independently or collaboratively
Strong judgment, attention to detail, and customer‑focused mindset

Job Responsibility

Manage assigned product complaints from intake through closure, ensuring accurate documentation and timely resolution
Conduct investigations, evaluate findings, and enter codes and data into relevant systems
Identify trends by preparing and maintaining complaint logs and trending reports
Collaborate with cross‑functional teams (Quality, R&D, Tech Support, etc.) to gather technical information and support investigations
Respond to customer inquiries via phone, email, or written communication
Maintain high levels of discretion and confidentiality when handling sensitive information
Contribute to continuous process and quality improvements
Support general department activities and additional tasks as needed

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
includes maternal/ paternal leave, adoption, and fostering of a child
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Fulltime

Senior Customer Complaints Specialist Financial Services

We're partnering with one of our clients based in Manchester City Centre, one of...

Location

United Kingdom , Manchester

Salary:

15.90 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong knowledge of FCA complaint-handling rules, FOS expectations, and regulatory risk
Practical experience applying TCF and Consumer Duty principles in decision-making
Excellent written and verbal communication skills, including handling difficult conversations
High attention to detail with a strong focus on quality, consistency, and fairness
Confident working across multiple systems and managing complex case workloads independently
Comfortable using judgement, making defensible decisions, and standing by outcomes

Job Responsibility

Deliver professional, fair, and compliant complaint handling in line with FCA requirements and internal policy
Own complaints end-to-end, proactively engaging customers to understand concerns, expectations, and desired outcomes
Produce high-quality written and verbal responses, including outcome letters and redress decisions
Manage dependencies across teams to ensure timely, accurate resolution and first-time fixes
Handle complex, executive-level, media, and high-profile complaints where required
Record accurate case data, root cause analysis, and decision rationale to prevent repeat issues
Act as part of the first line of defence, identifying risks, escalating appropriately, and challenging where necessary
Support a positive, collaborative team culture while maintaining pace, quality, and accountability

Fulltime

Quality Systems Complaints Specialist

Reporting to the Manager, client North America Service Compliance Manager, this ...

Location

United States , Sparks, MD; San Antonio, TEXAS

Salary:

32.00 - 36.50 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

AA Degree or higher
2+ years’ experience with Quality or Regulatory Systems, medical device industry preferred
Experience working with an Instrument Service organization strongly preferred
Experience - Project Management
Experience - Quality System (creating instructions, updating SOPs, streamline process)
Documentation skills

Job Responsibility

Support the Complaint Handling Process but working with various service teams to ensure compliance with company Quality procedures
Identify gaps in procedures and make recommendations for improvement
Manage CAPA investigations and work with cross-functional teams to drive completion of investigation and implementation activities
Provide peripheral support with the ServiceMax application, as related to data integrity and compliance
Work closely with various service teams to ensure application used per Quality guidelines and define and execute actions to improve

What we offer

Flexible work hours - May start between 7 AM – 9 AM (EST or PST) with 8 hours to finish

Fulltime

Complaint Management Specialist 2

The role involves administrative data collection, data entry, and customer-facin...

Location

United States , Franklin Lakes

Salary:

Not provided

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Experience in customer service or complaint intake
Experience in a regulated industry is a plus
Strong Microsoft Excel and Outlook skills
Proficiency in Microsoft Word and Excel
Excellent verbal and written communication skills
Strong phone etiquette and email correspondence
Self-motivated and able to work with minimal supervision
USA Applicants Only
Ability to communicate effectively with customers across multiple channels

Job Responsibility

Perform administrative data collection and data entry
Enter and maintain data in Excel spreadsheets
Collect, document, and manage customer contact information
Handle inbound and outbound customer communications (phone & email)
Triage complex customer inquiries and route them to appropriate teams
Minimize hand-offs and ensure effective issue resolution
Route calls to relevant departments and follow up with customers
Make outbound calls to verify receipt of field action notifications
Navigate large medical facilities to identify appropriate contacts
Maintain detailed call records (names, titles, product disposition, etc.)

Fulltime

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Complaints Handling Management Specialist

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