Complaints Handling Management Specialist Job at MillenniumSoft Inc (Salt Lake City)

Employee Relations Specialist

Robert Half HR Solutions is recruiting for a contract Employee Relations Special...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in an Employee Relations Specialist role or similar
excellent communication skills, both written and verbal
proven experience in complaint handling and resolution
demonstrable knowledge of compliance regulations and best practices
strong background in managing employee relations
experience conducting and overseeing employee relations investigations.

Job Responsibility

Handle employee relations, ensuring compliance with all relevant regulations
act as a point of contact for employee complaints, resolving them in an efficient and respectful manner
foster a positive team environment, promoting open communication and mutual respect
document all employee interactions and resolutions thoroughly and accurately
use strong problem-solving skills to address employee issues and conflicts
provide coaching to department managers on how to conduct disciplinary conversations
communicate effectively with all levels of the organization using strong oral and written communication skills
carry out investigations related to employee relations issues, ensuring a fair and unbiased process.

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
eligibility to enroll in 401(k) plan.

Fulltime

Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
Proven background in Customer Service, Complaints Handling and Dispute Resolution
Proven experience in conflict resolution and strong problem solving abilities
A Customer-focused approach and someone who enjoys critical thinking
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
A passion for Afterpay!

Job Responsibility

Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
Manage multiple dispute cases simultaneously and in an efficient manner
Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Complaint Handling Management Specialist

Complaint Handling Management Specialist for a Medical Device Company. Primary r...

Location

United States , San Antonio

Salary:

24.00 - 28.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Minimum 1+ years of experience with medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products
Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations
Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485, and Canadian Regulations
Ability to work with customers, system administrators, and clinicians
Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
Expert level knowledge of the Complaints handling system
Proven ability to multi-task and seamlessly move between business unit platforms
Ability to take ownership and think independently, with minimal supervision
General knowledge of producing metrics and building reports
Strong analytical, deductive reasoning and listening skills

Job Responsibility

Medical Device Product Complaint Handling
Medical Device Reporting (FDA)
Manage intake and reporting of the product complaint handling process including, receipt of complaints from all sources (including Service Cases and Work Orders) and all in process steps complaint determination, Data entry, Critical Thinking to request additional information (as needed), reportability decisions, MDR filing, and serve as point of contact for customer communication
Routing the complaint to appropriate location for further evaluation
Entering of the complaint into the complaint handling system
Checking for complaint accuracy and content, correct information to process the complaint
Provide training to personnel involved in overall complaint process as directed by management
Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved
Maintains annually competencies through training and documentation of training
Contact the customer or vendor for further information or follow up

Fulltime

Quality System Specialist 2

Under the direction of the Complaints Management, the Quality System Specialist ...

Location

United States , San Antonio

Salary:

28.00 - 30.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Minimum 1+ years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products
Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations
Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485 and Canadian Regulations
Product knowledge: understanding of product usage and the ability to differentiate between significant and non-significant health risks to either patient or healthcare worker
Knowledge of product failure modes
Ability to work with customer system administrators and clinicians
Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations
Expert level knowledge of the Complaints handling system
Proven ability to multi-task and seamlessly move between business unit platforms
Ability to take ownership and think independently, with minimal supervision

Job Responsibility

Manage activities and procedures associated with complaints concerning BD products including reviewing customer complaints and potentially filing the Medical Device Reports (MDR’s) associated with complaints to the FDA
Processing of product complaints including but not limited to customer communication (e.g. Email’s, phone calls) and interacting with health care workers, consumers and other professionals regarding their product quality concerns
Maintenance of complaint files and responses to customers
Create final letters and or review for accuracy to ensure that all customers’ requirements have been met
Escalation of quality issues, in order to get resolution and or Business responses for the customer
Manage the process of the complaint handling system including, receipt of complaints from all sources and all in process steps including data entry
Routing the complaint to appropriate location for further evaluation
Entering of the complaint into the complaint handling system
Checking for complaint accuracy and content, correct information to process the complaint
Follow procedures to ensure timely and accurate review of customer complaints and filing of MDRs with the FDA

Fulltime

Implementation Specialist

The Countsy Implementation Specialist is responsible for a range of implementati...

Location

Salary:

120000.00 - 150000.00 USD / Year

Countsy

Expiration Date

Until further notice

Requirements

Solid knowledge of Generally Accepted Accounting Principles in a variety of different industries and circumstances
Current NetSuite administration and other financial systems experience preferred such as: Bill.com, Expensify, Airbase, Maxio etc.
Ability to research accounting issues, reach logical conclusions, and apply to clients’ situation
Proven analytical skills
Strong project management experience in addition to excellent time management and ability to prioritize changing tasks
Ability to adjust to new conditions, clients, and tasks
Proven analysis, research, and problem-solving skills
Ability to communicate accounting principles and issues to other staff
Prior experience with multi-entity or startup clients (strongly recommended)
Ability to work with people of varied levels of accounting knowledge

Job Responsibility

Handle several implementation projects at any given time
Lead all aspects of implementation – working together with Countsy CFO on implementation timing
Gather business requirements as necessary, review current accounting processes in place, and apply detailed working knowledge of accounting products and principles to support the client’s business, while ensuring GAAP compliance and proper internal controls
Recommend implementation of features or new accounting policies and procedures where appropriate
Advanced knowledge of financial SaaS tools relevant to the tech startup industry
Create policies and procedures documentation, or training materials as necessary
Develop and conduct training sessions for each client where client involvement is key, so as to be fully prepared on the go-live date
Work with Countsy CFO to establish cost and time estimates for implementation
Track tasks accomplished, time spent and milestones completed
Communicate with client/Countsy CFO of progress throughout the implementation project life cycle

What we offer

Medical (including FSA and HSA offerings)
Dental
Vision
Life insurance
Disability insurance
401(k) savings plan
Employee Stock Purchase plan
Paid Time Off: 18 days
Eight Paid Holidays
Paid Sick Time (in geographies where legally required)

Fulltime

Technical Manager

Admiral Business sit within the Admiral Group, and are the experts in business i...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven expertise in one or more of the specialist areas outlined below
Handling bodily injury claims, including cases valued in excess of £1m
Managing liability claims, including EL/PL and road traffic incidents
Experience with litigation processes
Resolving complex indemnity queries
Supply chain management, particularly for complex and high-value claims
In-depth knowledge of insurance principles, risk management, and claims handling
Strong understanding of regulatory and legislative requirements
Exceptional analytical skills with the ability to interpret complex data and drive decisions
Experience in training and coaching, supporting team development and technical growth

Job Responsibility

Overseeing the claims handling of our highest value bodily injury claims
Providing support and direction to our supply chain
Developing & maintaining our relationship with EUI’s Claims Department, ensuring Admiral Business benefits from EUI’s market-leading capabilities
Claim reviewing & auditing support
Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required
Travel, including supplier & broker visits will be required
Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
Direct, hands-on claims & complaint handling, where required

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Customer Experience Specialist

A client of ours is looking to hire a customer-oriented service representative w...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Job Responsibility

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a highly organized and detail-oriented Customer Experience Sp...

Location

United States , Collierville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in using computer programs to manage customer interactions and data
Experience working with CRM systems to track and optimize customer engagement
Familiarity with the 'About Time' software to ensure efficient operational processes
Strong skills in answering inbound calls and providing prompt, detail-oriented assistance
Ability to assist customers with inquiries, complaints, and requests to enhance satisfaction
Knowledge of benefit functions to guide customers through relevant processes effectively
Expertise in handling billing functions, including resolving discrepancies and processing payments.

Job Responsibility

Handle inbound customer calls and respond to inquiries promptly and professionally
Assist customers with billing-related questions and resolve issues effectively
Utilize CRM systems to update and maintain accurate customer records
Process customer applications with attention to detail and adherence to company guidelines
Collaborate with internal teams to ensure customer benefit functions are delivered efficiently
Monitor customer accounts and take necessary actions to address discrepancies or concerns
Provide support in navigating computer programs to enhance customer experience
Offer solutions and guidance to customers to improve their overall satisfaction
Document and analyze customer interactions to identify trends and opportunities for improvement
Facilitate communication between departments to ensure a cohesive approach to customer service.

What we offer

Medical, vision, dental, and life and disability insurance for contract/temporary professionals
Eligibility for 401(k) plan for hired contract/temporary professionals
Access to free online training
Competitive compensation.

Fulltime

Complaints Handling Management Specialist

MillenniumSoft Inc

Location:
United States , Salt Lake City

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 11, 2026

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