Complaints Handler Job at Aspion Search (Liverpool)

Complaints Handler

Dedicated Complaints Handler to join dynamic Customer Services team, resolving c...

Location

United Kingdom , London

Salary:

20.36 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Compassionate approach to customer interactions
Strong analytical and investigation skills
Exceptional planning and organisational abilities
Proactive, solutions-driven mindset
Excellent interpersonal communication skills both verbally and in writing
Experience in a complaints/resolution team is a plus

Job Responsibility

Provide professional, responsive service for customer feedback and complaints
Manage caseload of service requests and complaints using Salesforce
Conduct thorough investigations while showing empathy and understanding
Identify areas for improvement from customer feedback
Promote and raise awareness of the feedback process

What we offer

Vibrant work environment near Camden Town train station
Contribute to meaningful service improvements
Collaborate with passionate team that values insights and expertise

Fulltime

Customer Care Executive - Complaints & Feedback

We’re looking for a highly skilled Customer Care Executive to investigate and an...

Location

United Kingdom , London; Brighton

Salary:

Not provided

Octopus Energy

Expiration Date

Until further notice

Requirements

Proven Complaint Handling experience in a regulated environment
High level understanding of DISP regulations
Excellent written and verbal communication skills
Ability to build strong relationships with internal and external partners (power of persuasion)
Experience with regulated complaint handling (specifically the FCA's DISP Handbook) and experience with complaints escalated to the Financial Ombudsman Service

Job Responsibility

Thoroughly investigate and analyse all complex complaints that take longer than we anticipate to resolve, with a goal to resolve as many as possible within 3 days
Conduct high-level and in-depth root cause analysis and deliver findings to senior management to recommend business improvements based on customer feedback
Working closely with customer-facing teams to share learning opportunities and data-led performance monitoring, aligned to individual, team and business-wide objectives on delivering excellent customer service
Handle complex inbound and outbound communication with customers in a calm and professional way to turn poor experiences around
Use several data sources to monitor performance across customer service metrics and regularly report against KPIs and SLAs to support management and influence key decision-making
Communicate with internal and external parties to investigate and resolve complaints, using emerging trends and historical data to implement mitigations
Ensure regulatory compliance, including fulfilling requests from the Financial Ombudsman Service and the British Vehicle Rental and Leasing Association (BVRLA) for escalated complaints, within SLA
Maintain and update the complaints database with accurate information
Make recommendations for fair redress and remedial actions
Ensure all complaints are documented according to policies and procedures

What we offer

Dog friendly company

Fulltime

Complaints Handler

Are you a strong written communicator with a passion for fair outcomes and great...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous complaints handling experience in a regulated or customer-focused environment
Excellent written communication skills with a clear, empathetic style
Strong customer advocacy and attention to detail
Ability to work collaboratively and manage multiple stakeholders
Confident using Microsoft Office (Word, Excel, Outlook)

Job Responsibility

Investigate and resolve customer complaints in line with company and regulatory standards
Produce clear, high-quality written responses that reflect the company's tone and values
Resolve customer queries including account, system, and retail-related issues
Escalate complex cases where required
Complete administrative and data entry tasks
Attend training to maintain product and regulatory knowledge
Act as a brand ambassador while meeting performance targets (KPIs)

Fulltime

Complaints handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Complaints Handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Account Executive/Handler

The purpose of the role is to provide quotations for New Business and Renewals t...

Location

United Kingdom , Kent

Salary:

22000.00 - 32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

2 years minimum experience working within a broking or underwriting environment
Competent in windows-based programmes: word, excel, outlook and internet
Excellent communication skills: written and oral
Ability to work alone and as part of a team
Positive can-do attitude
Strong team ethic
Manage time effectively
Ability to work under pressure
Good personal organisation skills
Good timekeeping and presentation of self and work

Job Responsibility

Provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants
Deal with clients over the phone and via e-mail to ensure retention and sales targets are maximised
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business
Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs
Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision
Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business
Ensure that telephone calls are answered & dealt with promptly & efficiently
Maintain thorough and accurate records of all customer interactions
Identify complaints and refer to the necessary complaint handler
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to

What we offer

Bonus (after successful completion of probation)

Fulltime

Complaint Handler Debt & Civil Litigation

We are looking for a proactive and detail‑focused Complaint Handler to join an a...

Location

United Kingdom

Salary:

26000.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment
Ability to prioritise effectively, manage time well, and work to deadlines
Excellent written English with GCSE Grade C/4 or above in English Language
Confident use of Microsoft Office, particularly Excel and Word

Job Responsibility

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally
Identifying and raising trends, themes, and emerging risks with key internal stakeholders
Supporting complaint‑related projects and initiatives as needed
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement
Providing timely and constructive feedback to support staff development
Completing root cause analysis on complaints received to help inform process and service improvements
Acting as a subject matter resource for complaint‑related queries across the business
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities

What we offer

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Fulltime

Complaint Handler

Put yourself at the heart of the Barclays. A career in banking operations puts y...

Location

United Kingdom , London

Salary:

36000.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Experience in customer service, particularly in banking or complaint handling and resolution
Confidence in verbal communication and the ability to engage effectively with customers
Strong written communication skills, with excellent spelling and grammar
Resilience and empathy when handling challenging or sensitive customer complaints
Ability to think quickly and remain calm under pressure
Proactive mindset to identify and resolve issues using available tools and systems

Job Responsibility

Investigate complaints, taking ownership of the end-to-end process to complete the investigation
Communicate with the customer and liaise with other teams within Barclays to review the complaint before coming to a resolution and writing the final response letter
Managing multiple complaints at the same time
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
Opportunity to embrace mobility and explore operations

Fulltime

Complaints Handler

Aspion Search

Location:
United Kingdom , Liverpool

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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