Complaints Handler Job at Brook-St Hiredonline (Watford)

Complaints Handler

Dedicated Complaints Handler to join dynamic Customer Services team, resolving c...

Location

United Kingdom , London

Salary:

20.36 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Compassionate approach to customer interactions
Strong analytical and investigation skills
Exceptional planning and organisational abilities
Proactive, solutions-driven mindset
Excellent interpersonal communication skills both verbally and in writing
Experience in a complaints/resolution team is a plus

Job Responsibility

Provide professional, responsive service for customer feedback and complaints
Manage caseload of service requests and complaints using Salesforce
Conduct thorough investigations while showing empathy and understanding
Identify areas for improvement from customer feedback
Promote and raise awareness of the feedback process

What we offer

Vibrant work environment near Camden Town train station
Contribute to meaningful service improvements
Collaborate with passionate team that values insights and expertise

Fulltime

Complaints handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Complaints Handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Account Executive/Handler

The purpose of the role is to provide quotations for New Business and Renewals t...

Location

United Kingdom , Kent

Salary:

22000.00 - 32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

2 years minimum experience working within a broking or underwriting environment
Competent in windows-based programmes: word, excel, outlook and internet
Excellent communication skills: written and oral
Ability to work alone and as part of a team
Positive can-do attitude
Strong team ethic
Manage time effectively
Ability to work under pressure
Good personal organisation skills
Good timekeeping and presentation of self and work

Job Responsibility

Provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants
Deal with clients over the phone and via e-mail to ensure retention and sales targets are maximised
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business
Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs
Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision
Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business
Ensure that telephone calls are answered & dealt with promptly & efficiently
Maintain thorough and accurate records of all customer interactions
Identify complaints and refer to the necessary complaint handler
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to

What we offer

Bonus (after successful completion of probation)

Fulltime

Complaint Handler

Put yourself at the heart of the Barclays. A career in banking operations puts y...

Location

United Kingdom , London

Salary:

36000.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Experience in customer service, particularly in banking or complaint handling and resolution
Confidence in verbal communication and the ability to engage effectively with customers
Strong written communication skills, with excellent spelling and grammar
Resilience and empathy when handling challenging or sensitive customer complaints
Ability to think quickly and remain calm under pressure
Proactive mindset to identify and resolve issues using available tools and systems

Job Responsibility

Investigate complaints, taking ownership of the end-to-end process to complete the investigation
Communicate with the customer and liaise with other teams within Barclays to review the complaint before coming to a resolution and writing the final response letter
Managing multiple complaints at the same time
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
Opportunity to embrace mobility and explore operations

Fulltime

Assistant Manager Hygiene

Responsible for verifying that operations are in compliance with hygiene and foo...

Location

India , Chandigarh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Environmental Health Degree or Culinary Degree (Preferred)

Job Responsibility

Verifying compliance with Brand Standard Audit (BSA) requirements of Marriott International throughout the operations
Advising and monitoring food handlers on proper food handling practices
Identifying key areas of risk in various food operations and taking preemptive remedial action
Verifying compliance with food and hygiene regulations, licensing conditions and codes of practice
Providing technical advice on product labeling issues for fulfilling government requirements
Providing in-house food hygiene training for all food handlers
Handling complaints or enquiries from customers and local food safety and health departments
Conducting and recording daily kitchen inspections on personal, environmental and food hygiene conditions
Conducting regular vendor inspections in partnership with purchasing and culinary leadership
Conducting regular internal BSA inspections with culinary leadership and kitchen cleaning staff

Fulltime

Assistant Hygiene Manager

Responsible for verifying that operations are in compliance with hygiene and foo...

Location

India , Udaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Verifying compliance with Brand Standard Audit (BSA) requirements of Marriott International throughout the operations
Advising and monitoring food handlers on proper good handling practices and verifying their observance
Identifying key areas of risk in various food operations and taking preemptive remedial action
Verifying compliance with food and hygiene regulations, licensing conditions and codes of practice relating to food operations
Providing technical advice on product labeling issues for fulfilling government requirements
Providing in-house food hygiene training for all good handlers (e.g. new hires and trainees)
Handling complaints or enquiries from customers and local food safety and health departments on food hygiene matters
Conducting and recording daily kitchen inspections on the personal, environmental and food hygiene conditions and providing corrective action plans as necessary
Conducting regular vendor inspections in partnership with purchasing and culinary leadership
Conducting regular internal BSA inspections with culinary leadership and kitchen cleaning staff

Fulltime

Technical Manager

Admiral Business sit within the Admiral Group, and are the experts in business i...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven expertise in one or more of the specialist areas outlined below
Handling bodily injury claims, including cases valued in excess of £1m
Managing liability claims, including EL/PL and road traffic incidents
Experience with litigation processes
Resolving complex indemnity queries
Supply chain management, particularly for complex and high-value claims
In-depth knowledge of insurance principles, risk management, and claims handling
Strong understanding of regulatory and legislative requirements
Exceptional analytical skills with the ability to interpret complex data and drive decisions
Experience in training and coaching, supporting team development and technical growth

Job Responsibility

Overseeing the claims handling of our highest value bodily injury claims
Providing support and direction to our supply chain
Developing & maintaining our relationship with EUI’s Claims Department, ensuring Admiral Business benefits from EUI’s market-leading capabilities
Claim reviewing & auditing support
Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required
Travel, including supplier & broker visits will be required
Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
Direct, hands-on claims & complaint handling, where required

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Complaints Handler

Brook-St Hiredonline

Location:
United Kingdom , Watford

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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