Complaints Handler

• Provide professional, responsive service for customer feedback and complaints
• Manage caseload of service requests and complaints using Salesforce
• Conduct thorough investigations while showing empathy and understanding
• Identify areas for improvement from customer feedback
• Promote and raise awareness of the feedback process

• Compassionate approach to customer interactions
• Strong analytical and investigation skills
• Exceptional planning and organisational abilities
• Proactive, solutions-driven mindset
• Excellent interpersonal communication skills both verbally and in writing
• Experience in a complaints/resolution team is a plus

Experience in a complaints/resolution team

• Vibrant work environment near Camden Town train station
• Contribute to meaningful service improvements
• Collaborate with passionate team that values insights and expertise