Complaints Handler Job at Office Angels (London)

Complaints Handler

Are you a strong written communicator with a passion for fair outcomes and great...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous complaints handling experience in a regulated or customer-focused environment
Excellent written communication skills with a clear, empathetic style
Strong customer advocacy and attention to detail
Ability to work collaboratively and manage multiple stakeholders
Confident using Microsoft Office (Word, Excel, Outlook)

Job Responsibility

Investigate and resolve customer complaints in line with company and regulatory standards
Produce clear, high-quality written responses that reflect the company's tone and values
Resolve customer queries including account, system, and retail-related issues
Escalate complex cases where required
Complete administrative and data entry tasks
Attend training to maintain product and regulatory knowledge
Act as a brand ambassador while meeting performance targets (KPIs)

Fulltime

Complaints handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Complaints Handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Account Executive/Handler

The purpose of the role is to provide quotations for New Business and Renewals t...

Location

United Kingdom , Kent

Salary:

22000.00 - 32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

2 years minimum experience working within a broking or underwriting environment
Competent in windows-based programmes: word, excel, outlook and internet
Excellent communication skills: written and oral
Ability to work alone and as part of a team
Positive can-do attitude
Strong team ethic
Manage time effectively
Ability to work under pressure
Good personal organisation skills
Good timekeeping and presentation of self and work

Job Responsibility

Provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants
Deal with clients over the phone and via e-mail to ensure retention and sales targets are maximised
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business
Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs
Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision
Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business
Ensure that telephone calls are answered & dealt with promptly & efficiently
Maintain thorough and accurate records of all customer interactions
Identify complaints and refer to the necessary complaint handler
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to

What we offer

Bonus (after successful completion of probation)

Fulltime

Complaint Handler

Put yourself at the heart of the Barclays. A career in banking operations puts y...

Location

United Kingdom , London

Salary:

36000.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Experience in customer service, particularly in banking or complaint handling and resolution
Confidence in verbal communication and the ability to engage effectively with customers
Strong written communication skills, with excellent spelling and grammar
Resilience and empathy when handling challenging or sensitive customer complaints
Ability to think quickly and remain calm under pressure
Proactive mindset to identify and resolve issues using available tools and systems

Job Responsibility

Investigate complaints, taking ownership of the end-to-end process to complete the investigation
Communicate with the customer and liaise with other teams within Barclays to review the complaint before coming to a resolution and writing the final response letter
Managing multiple complaints at the same time
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
Opportunity to embrace mobility and explore operations

Fulltime

New

Complaints Handler

Join Our clients team as a Complaints Handler! As a Complaints Handler in our Cu...

Location

United Kingdom , London

Salary:

20.83 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Empathy: A genuine desire to help customers and resolve their concerns
Analytical Skills: Strong ability to investigate and identify root causes
Communication: Excellent verbal and written skills, focusing on clarity
Team Player: Collaborative spirit with a positive attitude
Experience: Background in complaints handling & Housing

Job Responsibility

Manage a caseload of complaints, ensuring timely resolutions and adherence to policies
Conduct thorough investigations, showing genuine empathy and understanding
Collaborate with Heads of Services to identify areas for improvement
Maintain accurate documentation on our clients CRM system, Salesforce
Promote awareness of our clients feedback procedures across the organisation

Fulltime

Assistant Manager Hygiene

Responsible for verifying that operations are in compliance with hygiene and foo...

Location

India , Chandigarh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Environmental Health Degree or Culinary Degree (Preferred)

Job Responsibility

Verifying compliance with Brand Standard Audit (BSA) requirements of Marriott International throughout the operations
Advising and monitoring food handlers on proper food handling practices
Identifying key areas of risk in various food operations and taking preemptive remedial action
Verifying compliance with food and hygiene regulations, licensing conditions and codes of practice
Providing technical advice on product labeling issues for fulfilling government requirements
Providing in-house food hygiene training for all food handlers
Handling complaints or enquiries from customers and local food safety and health departments
Conducting and recording daily kitchen inspections on personal, environmental and food hygiene conditions
Conducting regular vendor inspections in partnership with purchasing and culinary leadership
Conducting regular internal BSA inspections with culinary leadership and kitchen cleaning staff

Fulltime

Hygiene Manager

Responsible for verifying that operations are in compliance with hygiene and foo...

Location

Saudi Arabia , Amaala

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Verifying compliance with Brand Standard Audit (BSA) requirements of Marriott International throughout the operations
Advising and monitoring food handlers on proper food handling practices
Identifying key areas of risk in various food operations and taking preemptive remedial action
Verifying compliance with food and hygiene regulations, licensing conditions and codes of practice
Providing technical advice on product labeling issues for fulfilling government requirements
Providing in-house food hygiene training for all food handlers
Handling complaints or enquiries from customers and local food safety and health departments on food hygiene matters
Conducting and recording daily kitchen inspections on personal, environmental and food hygiene conditions and providing corrective action plans
Conducting regular vendor inspections in partnership with purchasing and culinary leadership
Conducting regular internal BSA inspections with culinary leadership and kitchen cleaning staff

Fulltime

Complaints Handler

Office Angels

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 08, 2025

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