Complaints Handler Job at Office Angels (London)

Complaints Handler

We are seeking a highly professional and customer-focused Complaint Handler to j...

Location

United Kingdom , Macclesfield

Salary:

27839.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience complaint handling role
Excellent written and verbal communication skills
Build positive relationships and establish trust with customers, franchisees and colleagues
Strong interpersonal skills and confident engaging with stakeholders at all levels
Exceptional attention to detail and strong organisational skills
Able to manage multiple priorities and work effectively in a fast-paced environment
Strong problem-solving skills and sound decision-making ability
Take ownership and accountability for customer issues through to successful resolution
Remain calm, professional and resilient when dealing with challenging situations
Show empathy, professionalism and good judgement in all customer interactions

Job Responsibility

Managing customer complaints
Handling urgent escalations
Providing operational support across franchise network
Maintaining regular communication with customers throughout complaint journey
Liaising with franchisees, engineers, supervisors and internal departments
Ensuring complaints are handled in line with company procedures
Producing clear, accurate and customer-focused written responses
Maintaining detailed and accurate records within internal systems
Acting as key point of contact for customer escalations
Identifying recurring issues and emerging trends

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Fulltime

Complaints Handler

As a Complaints Handler at Ascot Lloyd, you will play a vital role in protecting...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience handling complaints within UK financial services
Strong understanding of FCA DISP requirements and complaint handling standards
Excellent written communication skills with a proven ability to explain complex matters clearly
Ability to remain impartial, resilient and calm when handling sensitive cases
Strong organisational skills and ownership mindset
Experience issuing Final Response Letters and dealing with the Financial Ombudsman Service
Familiarity with adviser suitability, file checking or investment platforms
Understanding of Consumer Duty and conduct risk

Job Responsibility

Receive, log and assess client complaints in line with the FCA definition of a complaint and internal policies
Conduct fair, thorough and impartial investigations, gathering evidence from advisers, files, systems and third parties
Identify opportunities for early resolution while ensuring outcomes are robust and defensible
Own complaints end‑to‑end, ensuring progress is proactive and deadlines are met
Draft high‑quality, understandable and empathetic written communications, including Acknowledgements, Holding responses, Final Response Letters (FRLs) issued within DISP timescales
Translate technical or regulatory matters into clear, jargon‑free explanations that clients can genuinely understand
Ensure all responses reflect Ascot Lloyd’s commitment to transparency, professionalism and respect
Handle complaints in accordance with FCA DISP rules, Consumer Duty expectations, Ascot Lloyd’s Complaints Handling Policy
Escalate emerging risks, potential breaches or systemic issues promptly
Support complaints referred to the Financial Ombudsman Service (FOS), including preparation of case files and responses

Fulltime

Complaints Handler

A well-established financial services organisation is seeking a Complaints Handl...

Location

United Kingdom , Liverpool

Salary:

27000.00 - 29000.00 GBP / Year

Aspion Search

Expiration Date

Until further notice

Requirements

Previous experience in complaints handling within financial services or a regulated environment
Strong understanding of complaint investigation processes
Highly organised with accurate and efficient administrative skills
Confident communicator able to manage sensitive conversations professionally
Methodical, detail-oriented, and able to manage multiple cases effectively
Acts with integrity at all times and demonstrates a customer-first mindset

Job Responsibility

Log, investigate, and manage customer complaints in line with FCA and internal policy
Support a compliant and consistent complaints handling process
Liaise with customers, broker/dealer partners, field teams, and third-party finance partners
Gather evidence and information to support complaint investigations
Contribute to investigation summaries and draft final responses where required
Highlight operational or regulatory risks identified during complaint reviews
Work collaboratively with Complaints Managers and Quality Assurance teams

What we offer

Bonus
25 Days Holiday

Fulltime

Complaints Handler

Join Our clients team as a Complaints Handler! As a Complaints Handler in our Cu...

Location

United Kingdom , London

Salary:

20.83 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Empathy: A genuine desire to help customers and resolve their concerns
Analytical Skills: Strong ability to investigate and identify root causes
Communication: Excellent verbal and written skills, focusing on clarity
Team Player: Collaborative spirit with a positive attitude
Experience: Background in complaints handling & Housing

Job Responsibility

Manage a caseload of complaints, ensuring timely resolutions and adherence to policies
Conduct thorough investigations, showing genuine empathy and understanding
Collaborate with Heads of Services to identify areas for improvement
Maintain accurate documentation on our clients CRM system, Salesforce
Promote awareness of our clients feedback procedures across the organisation

Fulltime

Complaints handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Complaints Handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Complaints Handler

Are you a strong written communicator with a passion for fair outcomes and great...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous complaints handling experience in a regulated or customer-focused environment
Excellent written communication skills with a clear, empathetic style
Strong customer advocacy and attention to detail
Ability to work collaboratively and manage multiple stakeholders
Confident using Microsoft Office (Word, Excel, Outlook)

Job Responsibility

Investigate and resolve customer complaints in line with company and regulatory standards
Produce clear, high-quality written responses that reflect the company's tone and values
Resolve customer queries including account, system, and retail-related issues
Escalate complex cases where required
Complete administrative and data entry tasks
Attend training to maintain product and regulatory knowledge
Act as a brand ambassador while meeting performance targets (KPIs)

Fulltime

New

Complaints Handler - Maternity Cover

We are seeking a highly professional and customer-focused Complaint Handler to j...

Location

United Kingdom , Macclesfield

Salary:

27839.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a complaint handling role
Excellent written and verbal communication skills
Ability to build positive relationships and establish trust with customers, franchisees and colleagues
Strong interpersonal skills and confidence engaging with stakeholders at all levels
Exceptional attention to detail and strong organisational skills
Ability to manage multiple priorities and work effectively in a fast-paced environment
Strong problem-solving skills and sound decision-making ability
Ability to take ownership and accountability for customer issues through to successful resolution
Ability to remain calm, professional and resilient when dealing with challenging situations
Empathy, professionalism and good judgement in all customer interactions

Job Responsibility

Managing customer complaints
Handling urgent escalations
Providing operational support across the franchise network
Taking ownership of customer complaints from initial receipt through to successful resolution
Maintaining regular communication with customers throughout the complaint journey
Liaising with franchisees, engineers, supervisors and internal departments to gather information, coordinate actions and achieve timely resolutions
Ensuring complaints are handled in line with company procedures, service standards and agreed timescales
Producing clear, accurate and customer-focused written responses
Maintaining detailed and accurate records within internal systems
Acting as a key point of contact for customer escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Fulltime

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