Complaints Handler Job at Office Angels (London)

New

Complaints Handler

A well-established financial services organisation is seeking a Complaints Handl...

Location

United Kingdom , Liverpool

Salary:

27000.00 - 29000.00 GBP / Year

Aspion Search

Expiration Date

Until further notice

Requirements

Previous experience in complaints handling within financial services or a regulated environment
Strong understanding of complaint investigation processes
Highly organised with accurate and efficient administrative skills
Confident communicator able to manage sensitive conversations professionally
Methodical, detail-oriented, and able to manage multiple cases effectively
Acts with integrity at all times and demonstrates a customer-first mindset

Job Responsibility

Log, investigate, and manage customer complaints in line with FCA and internal policy
Support a compliant and consistent complaints handling process
Liaise with customers, broker/dealer partners, field teams, and third-party finance partners
Gather evidence and information to support complaint investigations
Contribute to investigation summaries and draft final responses where required
Highlight operational or regulatory risks identified during complaint reviews
Work collaboratively with Complaints Managers and Quality Assurance teams

What we offer

Bonus
25 Days Holiday

Fulltime

Customer Care Executive - Complaints & Feedback

We’re looking for a highly skilled Customer Care Executive to investigate and an...

Location

United Kingdom , London; Brighton

Salary:

Not provided

Octopus Energy

Expiration Date

Until further notice

Requirements

Proven Complaint Handling experience in a regulated environment
High level understanding of DISP regulations
Excellent written and verbal communication skills
Ability to build strong relationships with internal and external partners (power of persuasion)
Experience with regulated complaint handling (specifically the FCA's DISP Handbook) and experience with complaints escalated to the Financial Ombudsman Service

Job Responsibility

Thoroughly investigate and analyse all complex complaints that take longer than we anticipate to resolve, with a goal to resolve as many as possible within 3 days
Conduct high-level and in-depth root cause analysis and deliver findings to senior management to recommend business improvements based on customer feedback
Working closely with customer-facing teams to share learning opportunities and data-led performance monitoring, aligned to individual, team and business-wide objectives on delivering excellent customer service
Handle complex inbound and outbound communication with customers in a calm and professional way to turn poor experiences around
Use several data sources to monitor performance across customer service metrics and regularly report against KPIs and SLAs to support management and influence key decision-making
Communicate with internal and external parties to investigate and resolve complaints, using emerging trends and historical data to implement mitigations
Ensure regulatory compliance, including fulfilling requests from the Financial Ombudsman Service and the British Vehicle Rental and Leasing Association (BVRLA) for escalated complaints, within SLA
Maintain and update the complaints database with accurate information
Make recommendations for fair redress and remedial actions
Ensure all complaints are documented according to policies and procedures

What we offer

Dog friendly company

Fulltime

Complaints Handler

Are you a strong written communicator with a passion for fair outcomes and great...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous complaints handling experience in a regulated or customer-focused environment
Excellent written communication skills with a clear, empathetic style
Strong customer advocacy and attention to detail
Ability to work collaboratively and manage multiple stakeholders
Confident using Microsoft Office (Word, Excel, Outlook)

Job Responsibility

Investigate and resolve customer complaints in line with company and regulatory standards
Produce clear, high-quality written responses that reflect the company's tone and values
Resolve customer queries including account, system, and retail-related issues
Escalate complex cases where required
Complete administrative and data entry tasks
Attend training to maintain product and regulatory knowledge
Act as a brand ambassador while meeting performance targets (KPIs)

Fulltime

Complaints handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Complaints Handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Account Executive/Handler

The purpose of the role is to provide quotations for New Business and Renewals t...

Location

United Kingdom , Kent

Salary:

22000.00 - 32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

2 years minimum experience working within a broking or underwriting environment
Competent in windows-based programmes: word, excel, outlook and internet
Excellent communication skills: written and oral
Ability to work alone and as part of a team
Positive can-do attitude
Strong team ethic
Manage time effectively
Ability to work under pressure
Good personal organisation skills
Good timekeeping and presentation of self and work

Job Responsibility

Provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants
Deal with clients over the phone and via e-mail to ensure retention and sales targets are maximised
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business
Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs
Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision
Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business
Ensure that telephone calls are answered & dealt with promptly & efficiently
Maintain thorough and accurate records of all customer interactions
Identify complaints and refer to the necessary complaint handler
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to

What we offer

Bonus (after successful completion of probation)

Fulltime

Complaint Handler Debt & Civil Litigation

We are looking for a proactive and detail‑focused Complaint Handler to join an a...

Location

United Kingdom

Salary:

26000.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment
Ability to prioritise effectively, manage time well, and work to deadlines
Excellent written English with GCSE Grade C/4 or above in English Language
Confident use of Microsoft Office, particularly Excel and Word

Job Responsibility

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally
Identifying and raising trends, themes, and emerging risks with key internal stakeholders
Supporting complaint‑related projects and initiatives as needed
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement
Providing timely and constructive feedback to support staff development
Completing root cause analysis on complaints received to help inform process and service improvements
Acting as a subject matter resource for complaint‑related queries across the business
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities

What we offer

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Fulltime

New

Investment Complaint Handler

Join us as an Investment Complaint Handler at Barclays, where you will support a...

Location

United Kingdom , London; Glasgow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Technical Investment and pension product knowledge in practical application with a minimum of 2 years' experience
Complaint handling in respect of investments with a minimum of 2 years' experience
Producing bespoke analytical calculations involving investments, pensions and tax with a minimum of 2 years' experience

Job Responsibility

Management of customer requests and enquiries through various communication channels including chat, email and phone
Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services
Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution
Participation in training and development initiatives to improve customer skills, knowledge and services
Identification of industry trends and developments to implement best practice in customer care
Management and maintenance of customer records and documentation to ensure compliance and accuracy
To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail

What we offer

Structured hybrid working
Wellness Suite including gym and exercise studios
personal training sessions and massage therapy
Supporting active commuters with cycle hire, parking, showering and changing facilities
CoSpace drop-in co-working space

Fulltime

Complaints Handler

Office Angels

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 08, 2025

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