Complaints Handler Job at Brook-St Hiredonline (Watford)

Complaints Handler

Dedicated Complaints Handler to join dynamic Customer Services team, resolving c...

Location

United Kingdom , London

Salary:

20.36 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Compassionate approach to customer interactions
Strong analytical and investigation skills
Exceptional planning and organisational abilities
Proactive, solutions-driven mindset
Excellent interpersonal communication skills both verbally and in writing
Experience in a complaints/resolution team is a plus

Job Responsibility

Provide professional, responsive service for customer feedback and complaints
Manage caseload of service requests and complaints using Salesforce
Conduct thorough investigations while showing empathy and understanding
Identify areas for improvement from customer feedback
Promote and raise awareness of the feedback process

What we offer

Vibrant work environment near Camden Town train station
Contribute to meaningful service improvements
Collaborate with passionate team that values insights and expertise

Fulltime

New

Complaints handler

Complaints Handler (Written). Are you an excellent communicator with a passion f...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in complaint handling and customer correspondence within a regulated or customer-focused environment
Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
Awareness of working in a regulated business and adhering to relevant standards
Strong sense of customer advocacy and commitment to excellent service
Experience working collaboratively within a team environment
Competent user of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work effectively across multiple departments and manage relationships with key stakeholders

Job Responsibility

Investigate and resolve customer complaints thoroughly and fairly, ensuring all outcomes are accurate, compliant, and in line with company and regulatory standards
Produce clear, high-quality written correspondence that reflects the company's values and tone of voice
Identify customer requirements and work to resolve retail and player queries, including account issues, customer enquiries, and system-related matters
Escalate complex or contentious issues to the appropriate business areas
Carry out ad-hoc data entry and administrative tasks as required
Participate in training sessions to maintain and develop your knowledge
Act as a brand ambassador, promoting the company positively while meeting performance targets (KPIs)

Fulltime

Account Executive/Handler

The purpose of the role is to provide quotations for New Business and Renewals t...

Location

United Kingdom , Kent

Salary:

22000.00 - 32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

2 years minimum experience working within a broking or underwriting environment
Competent in windows-based programmes: word, excel, outlook and internet
Excellent communication skills: written and oral
Ability to work alone and as part of a team
Positive can-do attitude
Strong team ethic
Manage time effectively
Ability to work under pressure
Good personal organisation skills
Good timekeeping and presentation of self and work

Job Responsibility

Provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants
Deal with clients over the phone and via e-mail to ensure retention and sales targets are maximised
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business
Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs
Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision
Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business
Ensure that telephone calls are answered & dealt with promptly & efficiently
Maintain thorough and accurate records of all customer interactions
Identify complaints and refer to the necessary complaint handler
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to

What we offer

Bonus (after successful completion of probation)

Fulltime

New

Technical Manager

Admiral Business sit within the Admiral Group, and are the experts in business i...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven expertise in one or more of the specialist areas outlined below
Handling bodily injury claims, including cases valued in excess of £1m
Managing liability claims, including EL/PL and road traffic incidents
Experience with litigation processes
Resolving complex indemnity queries
Supply chain management, particularly for complex and high-value claims
In-depth knowledge of insurance principles, risk management, and claims handling
Strong understanding of regulatory and legislative requirements
Exceptional analytical skills with the ability to interpret complex data and drive decisions
Experience in training and coaching, supporting team development and technical growth

Job Responsibility

Overseeing the claims handling of our highest value bodily injury claims
Providing support and direction to our supply chain
Developing & maintaining our relationship with EUI’s Claims Department, ensuring Admiral Business benefits from EUI’s market-leading capabilities
Claim reviewing & auditing support
Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required
Travel, including supplier & broker visits will be required
Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
Direct, hands-on claims & complaint handling, where required

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Broker Claims Handler

We’re assisting a prominent insurance firm in hiring for a key role: Broker Clai...

Location

United Kingdom , Glasgow

Salary:

35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

5 years of experience working in a claims department within a brokerage
Managing commercial claims
Conducting client meetings and presentations
Negotiating claims settlements
Handling total loss claims
Resolving liability disputes
Managing and resolving client complaints
A strong understanding of policy wordings, particularly for core insurance classes (Commercial Combined, Property, and Liability)

Job Responsibility

Take full ownership of allocated claims, managing the entire claims process from start to finish
Ensure that Account Executives/Directors are informed of all repudiations, with each one being verified
Maintain clear and consistent communication between the claims and broking teams
Collaborate with Account Executives and the Management team to ensure that service standards are met
Build and nurture strong relationships with key partners
Stay up-to-date with changes in legislation, regulations, and case law

Fulltime

Corporate Account Handler

To comprehensively assist the Corporate Division Management Team, Business Devel...

Location

United Kingdom , Hertfordshire

Salary:

40000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ requisite experience
Proficiency in the principles, practices, and legal aspects of major classes of General Insurance
In-depth knowledge spanning various Insurance products
Familiarity with the UK General Insurance market
Understanding of FCA requirements pertaining to Commercial customers outlined in ICOB
Adherence to the Company’s Procedures Manual and Complaints Procedure
Competence in operating the Company’s IT system
Proficiency in report writing, broking presentations, and the preparation of insurance registers
Familiarity with the Law of Agency and the Data Protection Act
Awareness of the requirements of money laundering legislation

Job Responsibility

To contribute to the achievement of Divisional forecasts, plans, programs, and budgets within the corporate team
Maintain consistent and meaningful communication with existing customers, ensuring their insurance needs align with established service levels
Adhere strictly to Divisional processes and procedures, including TAM (and others)
Collaborate closely with Account Executives and fellow Account Handlers to guarantee a high level of customer satisfaction
Ensure clarity, completeness, and up-to-date status of files, notes, and records for seamless information access during periods of absence, upholding elevated client service and documentation accuracy
Promote and uphold a professional and competent image to enhance overall customer satisfaction
Collaborate with team members to ensure the smooth operation of the office and accomplish housekeeping tasks efficiently
Actively engage in the firm’s Performance Appraisal system, setting annual business and personal development goals and participating in quarterly reviews
Take a proactive stance in personal development initiatives
Adhere consistently to the FCA Principles for Business, complying with both FCA and internal procedures to uphold the company’s responsibilities in this domain

What we offer

Hybrid Working – working from home opportunities on a weekly basis
Professional development – we are passionate about this and provide opportunities for you to develop and study for relevant, roles specific training and/or professional qualifications
Perkbox – an employee perks and benefits scheme offering over a hundred perks and discounts in cinema’s, shops, gyms, and restaurants and more
Holiday Purchase and Exchange Scheme – purchase or exchange your holiday allowance towards a benefit of your choice
Recruitment Referral Scheme – up to £3,000 bonus for every successful candidate via staff recommendation for permanent roles
Interest Free Season Ticket Travel Loans Exchange Scheme – help save with travel costs
Life Assurance
Employer pension contribution 5%
Employee Assistance Program – 24/7 access to trained advisors on an array of subjects, including legal help as well as private counselling sessions with professional counsellors outside of the workplace, through our Wellbeing Partner
Enhanced Maternity and Paternity leave

Fulltime

Casualty Claims Handler

We're recruiting on behalf of our client for a Casualty Claims Handler to join t...

Location

United Kingdom , Glasgow

Salary:

28000.00 - 32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience in a claims handling role is essential
Casualty/injury claims experience preferred
CII qualification desirable, not essential
Strong customer service and communication skills
Excellent interpersonal and communication abilities
Sound knowledge of casualty claims processes
Strong organisational and time management skills
Understanding of compliance and regulatory standards

Job Responsibility

Assess and manage casualty claims accurately
Determine policy liability, calculate reserves, and settle claims within set authority
Maintain strong client relationships and meet SLA commitments
Prioritise and manage caseload efficiently
Handle customer complaints effectively
Stay updated on company policies and regulatory requirements
Support operational projects as needed
Review and process incoming public and employer liability claims
Liaise with clients and customers to clarify claim details and next steps
Maintain records and documentation in accordance with internal procedures

Fulltime

Property Claims Handler

We’re recruiting on behalf of our client for a Property Claims Handler to join t...

Location

United Kingdom , Glasgow

Salary:

25000.00 - 30000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience in a claims handling role is essential
property claims experience preferred
CII qualification desirable, not essential
strong customer service and communication skills
excellent interpersonal and communication abilities
sound knowledge of property claims processes
strong organisational and time management skills
understanding of compliance and regulatory standards

Job Responsibility

Assess and manage non-complex property claims accurately
determine policy liability, calculate reserves, and settle claims within set authority
maintain strong client relationships and meet SLA commitments
prioritise and manage caseload efficiently
handle customer complaints effectively
stay updated on company policies and regulatory requirements
support operational projects as needed
liaise with clients and customers to clarify claim details and next steps
maintain records and documentation in accordance with internal procedures
handle customer communications and enquiries with a high standard of service

Fulltime

Complaints Handler

Brook-St Hiredonline

Location:
United Kingdom , Watford

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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