Complaints Dispute Resolution Lead Job at TRI Consulting Ltd (West London)

Disputes/Chargeback Resolution Specialist

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help s...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Lead the end-to-end resolution of complex disputes, including representments, pre-arbitrations, and arbitration submissions, while ensuring full compliance with regulatory requirements and card-scheme rules
Serve as the primary subject matter expert and escalation point for high-risk, sensitive, or unresolved cases requiring advanced judgment and expertise
Conduct deep investigative analysis of transactions, fraud patterns, merchant behaviors, and systemic dispute drivers to strengthen fraud prevention and operational controls
Partner cross-functionally with Product, Engineering, Risk, and Customer Support teams to enhance workflows, improve dispute accuracy, and elevate the customer journey
Support leadership by contributing to process documentation, operational playbooks, and performance metrics that drive quality, consistency, and efficiency, and may also involve providing mentorship and training to junior dispute officers
Develop or support training materials for front-line customer service teams to ensure proper dispute intake and clear, accurate guidance for cardholders
Handle escalated verbal and written cardholder complaints, offering clear, transparent, and compliant explanations of the dispute process, regulatory requirements, and outcomes

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Sites Manager

We are seeking an experienced and dynamic Sites Manager to lead operations at ou...

Location

United Kingdom , Ashington

Salary:

Not provided

Arriva London South Limited

Expiration Date

Until further notice

Requirements

Proven experience managing an operational facility, including P&L responsibility and budget control
Experience working with Trade Unions and managing serious incident response
Strong leadership capability with experience managing and motivating large teams
Customer-focused background with experience in complaint handling and dispute resolution
Demonstrated commitment to creating a safe and continuously improving working environment
Ability to work effectively with a wide range of internal and external stakeholders

Job Responsibility

Ensure full compliance with Health and Safety legislation, company policies, and best practice
Champion excellent customer service across all operations
Lead, motivate, and develop a large operational workforce
Oversee service delivery and operational compliance, driving improvements in reliability, performance, and profitability
Contribute to the depot’s annual business plan, budget, and forecasts
Act as a change leader within the depot, identifying and implementing opportunities to improve processes, systems, and operational efficiency
Promote and uphold the company’s values, reputation, and social responsibilities in all internal and external engagements

Fulltime

Corporate Compliance Counsel

Checkmarx is seeking an experienced, execution-focused Corporate Compliance Coun...

Location

Israel , Ramat Gan

Salary:

Not provided

Checkmarx

Expiration Date

Until further notice

Requirements

8–12+ years of experience in compliance, with strong expertise in GDPR and growing experience in AI governance – MUST
Demonstrated ability to design and execute multi-workstream compliance programs
Proven policy drafting and training development skills
Strong cross-functional leadership and communication abilities, including experience working with engineering, product, and commercial teams
Ability to synthesize regulatory requirements into clear, actionable processes
Native-level written and spoken English is a must

Job Responsibility

Serve as the company’s privacy expert, leading gap analyses, remediation, and ongoing compliance activities (DPIAs, LPIAs, ROPAs)
Draft and maintain privacy policies, procedures, and documentation
Manage data subject requests, complaints, and dispute resolution processes
Support the business with DPA drafting, negotiation, and privacy guidance
Lead the development of the company’s AI compliance and governance framework, including risk assessment, governance structure, and responsible AI practices
Partner with R&D, product, and GRC teams to operationalize responsible AI principles
Deliver internal training and monitor emerging AI regulatory standards and requirements
Support ESG policy development, reporting, and annual disclosures
Coordinate responses for ESG rating platforms and investor questionnaires
Manage ESG-related supply chain compliance and flow-down requirements

What we offer

Great work environment
Professional development
Challenging careers
Competitive compensation
Great work-life balance
Great benefits and perks throughout the year

Fulltime

Project Manager

Greystar is seeking an experienced Project Manager to oversee a major internal r...

Location

Australia , Woolloongabba, Brisbane

Salary:

Not provided

Greystar Real Estate Partners LLC

Expiration Date

Until further notice

Requirements

Degree qualification in a relevant discipline or equivalent practical experience
Background in property, facilities, construction-adjacent, student accommodation, or hospitality environments highly regarded
Proven experience delivering complex, multi-stakeholder projects within occupied buildings or live environments
Strong communication and customer service skills, including experience managing complaints and resolving conflict
A hands-on, highly organised approach, with the ability to manage competing priorities and make sound decisions in real time

Job Responsibility

Lead the end-to-end planning and delivery of staged internal resident relocations within an occupied PBSA asset, aligned to the construction program
Act as the central coordination point between Greystar teams, the onsite operator, and contractors to ensure safe, efficient, and timely relocation execution
Manage resident impacts with a strong service mindset, proactively handling communications, complaints, and dispute resolution
Ensure appropriate resourcing and onsite support is in place during relocation periods, providing hands-on assistance as required
Identify risks and issues early, implementing practical solutions to maintain program momentum and service standards

Fulltime

Resident Relocation Project Manager

Greystar is seeking an experienced Project Manager to oversee a major internal r...

Location

Australia , Woolloongabba, Brisbane

Salary:

Not provided

Greystar Real Estate Partners LLC

Expiration Date

Until further notice

Requirements

Degree qualification in a relevant discipline or equivalent practical experience
Background in property, facilities, construction-adjacent, student accommodation, or hospitality environments highly regarded
Proven experience delivering complex, multi-stakeholder projects within occupied buildings or live environments
Strong communication and customer service skills, including experience managing complaints and resolving conflict
A hands-on, highly organised approach, with the ability to manage competing priorities and make sound decisions in real time

Job Responsibility

Lead the end-to-end planning and delivery of staged internal resident relocations within an occupied PBSA asset, aligned to the construction program
Act as the central coordination point between Greystar teams, the onsite operator, and contractors to ensure safe, efficient, and timely relocation execution
Manage resident impacts with a strong service mindset, proactively handling communications, complaints, and dispute resolution
Ensure appropriate resourcing and onsite support is in place during relocation periods, providing hands-on assistance as required
Identify risks and issues early, implementing practical solutions to maintain program momentum and service standards

Fulltime

Front Office Manager

We are on the search for our next Front Office Manager at Wilde. Embrace the hig...

Location

United Kingdom , Manchester

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

4+ years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience
Local market knowledge is preferred
Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

Job Responsibility

To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner
A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner. Compile actions plans, and adjust where necessary.
You will be responsible for verifying payments upon guest check-in or ensuring the reservation is guaranteed, following established procedures for various payment methods.
Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
Take responsibility for Health and Safety while on shift, and manage team members
Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride. Make sure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPS’s
Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, and your family and friends
Refer and earn scheme-earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Fulltime

Retail Assistant Manager

Leads a store business unit, focusing on creating a consistent and positive cust...

Location

United States , Seattle

Salary:

22.90 - 28.05 USD / Hour

Fedex

Expiration Date

Until further notice

Requirements

High School diploma or equivalent education
1+ year of related experience
prior supervisory experience preferred
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Job Responsibility

Leads a store business unit, focusing on creating a consistent and positive customer experience
Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes
Manages store in the absence of the Store Manager
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members

What we offer

Competitive wages for both full and part time opportunities
401K plan with company match after 1 year
Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses
Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year
Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time
4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees
Paid parental leave for both moms and dads
Adoption Assistance Program
Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more

Fulltime

Retail Assistant Manager

Leads a store business unit, focusing on creating a consistent and positive cust...

Location

United States , Sioux City

Salary:

Not provided

Fedex

Expiration Date

Until further notice

Requirements

High School diploma or equivalent education
1+ year of related experience, prior supervisory experience preferred
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision

Job Responsibility

Leads a store business unit, focusing on creating a consistent and positive customer experience
Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes
Manages store in the absence of the Store Manager
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members

Fulltime

Complaints Dispute Resolution Lead

TRI Consulting Ltd

Location:
United Kingdom , West London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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