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Office Angels Logo Office Angels · Office Administration

Complaints & Data Protection Case Coordinator

United Kingdom, Gateshead 28000.00 - 33000.00 GBP / Year · Job Posted June 02, 2026
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Job Description

We are urgently recruiting for a Complaints & Data Protection Case Coordinator to join a friendly and supportive Business Support & Compliance Team on a temporary basis (initially 6 months, with strong potential to extend). This is a fantastic opportunity for someone who enjoys varied, meaningful casework where you can genuinely make an impact ✨. You will be responsible for managing Complaints and Subject Access Requests (SARs) from start to finish, ensuring each case is handled accurately, professionally, and in line with strict legal and regulatory requirements. You'll take ownership of your own caseload, working closely with internal teams and external stakeholders to ensure responses are completed within statutory deadlines. This is a busy, structured and rewarding role where no two cases are the same.

Job Responsibility

  • Manage Complaints and SARs from receipt through to full resolution
  • Log, acknowledge, track and monitor all cases in line with statutory deadlines
  • Act as a key point of contact for queries relating to complaints and SARs
  • Complete identity checks, information gathering, and SAR case preparation
  • Collate and review documentation for disclosure, including basic redaction support
  • Support the investigation and resolution of complaints in line with internal processes
  • Liaise with internal departments to obtain required information within deadlines
  • Maintain accurate, complete and auditable case records using internal systems
  • Draft professional correspondence including acknowledgements, updates, and outcomes
  • Escalate risks, delays, and complex cases appropriately
  • Ensure full compliance with UK GDPR and the Data Protection Act 2018
  • Support reporting on case volumes, trends, and performance
  • Contribute to identifying recurring issues and continuous improvement opportunities

Requirements

  • Experience in an administrative, complaints, or case management environment
  • Strong organisational skills with the ability to manage multiple priorities and deadlines
  • Excellent attention to detail, particularly when handling sensitive information
  • Confident communication skills (written and verbal)
  • Good IT skills including Microsoft Office and case management systems
  • Understanding of confidentiality, GDPR, and data protection principles
  • Ability to take ownership of cases and work independently
  • Proactive, professional, and solution-focused approach
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