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Complaints Coordinator

United Kingdom, Birmingham 26000.00 - 27000.00 GBP / Year · Job Posted May 29, 2026
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Job Description

Are you passionate about delivering great customer service and solving problems? Looking for a fast-paced role where you can make a real impact? Our client, a growing and people-focused organisation, is looking for a driven Complaints Coordinator to join their team. You'll take ownership of resolving customer complaints while building strong relationships with a network of linguists, helping to maintain high standards and service excellence.

Job Responsibility

  • Investigating complaints by engaging with relevant parties
  • Handling follow-ups for all complaints received via email and telephone
  • Ensuring all responses are adhere to company SLAs
  • Communicating with newly onboarded subcontractors
  • Documenting all actions and updates accurately against subcontractors' profiles

Requirements

  • Previous experience in complaints handling
  • Strong interpersonal and relationship building skills
  • Ability to thrive in a fast-paced, high-pressure environment
  • Excellent organisational skills with the ability to manage multiple priorities
  • Competence in maintaining accurate and timely records
  • Ability to work independently while being an effective team player
  • Self-motivated with a proactive approach to workload management

What we offer

  • A supportive and collaborative team environment
  • Opportunity to grow and develop your career
  • Competitive salary and benefits package
  • A role where your work genuinely makes a difference
  • Full training & ongoing development
  • Recognition & reward programmes
  • Health & wellbeing perks (gym, cinema & more)
  • Pension scheme
  • Regular social & team events
  • 24 days holiday
  • additional day off for your birthday
  • healthcare
  • loyalty reward scheme
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