Complaints Consultant Job at Randstad (Melbourne)

Community Engagement Consultant

Proactive and personable Community Engagement Consultant to join a fast-paced, o...

Location

United Kingdom , Brighton

Salary:

30000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Must have experience with noise-related enquiries
Must have complaints handling experience
Exceptional verbal and written communication skills
Highly organised with strong attention to detail
An understanding of operational environments (e.g., large infrastructure settings) is advantageous
Able to remain calm under pressure and manage competing priorities
Background in property, housing, customer service, or community engagement is beneficial
Experience using Salesforce CRM is a plus
Previous supervisory or management experience is preferred

Job Responsibility

Manage incoming enquiries via phone and email through a live helpdesk
Carry out resident feedback surveys by telephone
Provide clear, timely, and accurate information to residents and stakeholders
Track, monitor, and support the resolution of all issues in collaboration with the wider team
Assist with community engagement activities to ensure residents feel informed and supported
Handle a wide range of real-time queries with confidence
Manage and log complaints effectively

What we offer

Quarterly Profit Share (after six months)

Fulltime

New

Complaints Consultant

Are you a dedicated problem-solver who thrives on turning a challenging situatio...

Location

Australia , Melbourne

Salary:

90000.00 - 95000.00 AUD / Year

Randstad

Expiration Date

February 21, 2026

Requirements

Proven experience in a complaints handling or complex customer service role within Superannuation, Insurance, or Banking
The ability to draft professional formal responses and manage difficult conversations with empathy and calm
Strong problem-solving skills with a high level of attention to detail in documentation
Proficiency in CRM systems and an understanding of the regulatory landscape (e.g., RG 271)
A desire to work within a team that shares insights and supports one another

Job Responsibility

Handle and resolve customer complaints efficiently via phone, email, and written correspondence
Investigate the 'why' behind issues to prevent recurrence and improve the overall member experience
Work closely with internal operations teams to address underlying issues and implement corrective actions
Ensure all complaints are handled in accordance with industry legislation and internal quality standards
Maintain meticulous records and prepare detailed reports for management to help identify service trends

What we offer

Competitive Salary: A generous salary of $93k plus super in a stable, full-time role
Central Location: Based in modern offices in CBD. Close to PT
Impactful Work: Your insights will directly lead to process improvements and a better experience for our members

Customer Service Representative

The Customer Service Representative is responsible for answering customer inquir...

Location

United States , Sikeston

Salary:

Not provided

Dexter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
One or more years of customer service experience, sales experience, or parts experience is preferred
Excellent computer and phone skills
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers

Job Responsibility

Responding to customer inquiries both in person and over the phone
Maintain system information including product pricing and availability
Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed
Contact truck run customers for orders and ensuring that orders are placed on a timely basis
Make same-day follow-up calls to customers regarding backorders and delivery dates
Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined
Research customer service complaints and answer customer questions
consult with management for direction to resolve complaints
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem
Track shipments as necessary

What we offer

Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth

Fulltime

Customer Service Representative

The Customer Service Representative is responsible for answering customer inquir...

Location

United States , Normal

Salary:

Not provided

Dexter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
One or more years of customer service experience
Excellent computer and phone skills
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers

Job Responsibility

Responding to customer inquiries both in person and over the phone
Maintain system information including product pricing and availability
Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed
Contact truck run customers for orders and ensuring that orders are placed on a timely basis
Make same-day follow-up calls to customers regarding backorders and delivery dates
Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined
Research customer service complaints and answer customer questions
consult with management for direction to resolve complaints
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem
Track shipments as necessary

What we offer

Dexter offers a competitive wage
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth

Fulltime

Customer Service Representative

The Customer Service Representative is responsible for answering customer inquir...

Location

United States , Sikeston

Salary:

Not provided

Dexter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
One or more years of customer service experience, sales experience, or parts experience is preferred
Excellent computer and phone skills
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers

Job Responsibility

Responding to customer inquiries both in person and over the phone
Maintain system information including product pricing and availability
Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed
Contact truck run customers for orders and ensuring that orders are placed on a timely basis
Make same-day follow-up calls to customers regarding backorders and delivery dates
Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined
Research customer service complaints and answer customer questions
consult with management for direction to resolve complaints
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem
Track shipments as necessary

What we offer

Dexter offers a competitive wage
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth

Fulltime

New

Branch Operations Associate Manager

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our Nation...

Location

United States , Columbia

Salary:

Not provided

Wells Fargo

Expiration Date

February 25, 2026

Requirements

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience

Job Responsibility

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships with them
Manage the schedule and the daily operations of the teller line
Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Interact directly with customers

What we offer

robust benefits
competitive compensation
programs designed to help you find work-life balance and well-being

Fulltime

!

New

Accelerate Legal Intern

As a participant of our ABG Accelerate internship program you will be encouraged...

Location

United States of America , Parsippany

Salary:

30.00 USD / Hour

avis budget group

Expiration Date

Until further notice

Requirements

Active enrollment in Law School
Ability to work 40 hours a week at our World HQ in Parsippany, NJ
Proficient to advanced computer skills including MS Outlook, Word, Excel, Adobe and PowerPoint
Excellent analytical abilities with strong attention to detail and follow-through skills
Communicate clearly and concisely, both orally and in writing
Strong interpersonal, organization, time and project management capabilities
Ability to multi-task, be self-motivated, work independently in a fast-paced environment and act with a sense of urgency with a delivery-oriented attitude
Contribute positively to the organization, both individually and as part of a team
Understanding of legal research methodologies
A sense of professional work ethic

Job Responsibility

Conduct thorough legal research on various topics, including case law, statutes, and regulations, to support legal advice and decision-making
Perform and/or assist with hands-on legal projects that may include legal and factual research and writing
Assist with the drafting, blacklining comparisons control and preparation of legal documents
Assist with the review, internal investigation and response to Subpoenas, small claims matters and legal inquires
Assist with all aspects of general document management specifically related to litigation, customer service complaints and compliance
Consult, assist, and coordinate with in-house legal team on any of the case management
Review and analyze contracts
Assist with legal operations data analysis and reporting
Assist with the creation of internal presentations and reports for review by senior management
Provide general support for the legal division by assisting with other legal, compliance, RIM and privacy related tasks

Fulltime

New

Branch Operations Associate Manager

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our Nation...

Location

United States , Auburn, AL

Salary:

Not provided

Wells Fargo

Expiration Date

February 26, 2026

Requirements

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience

Job Responsibility

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships with them
Manage the schedule and the daily operations of the teller line
Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Interact directly with customers

What we offer

robust benefits
competitive compensation
programs designed to help you find work-life balance and well-being

Fulltime

!

Complaints Consultant

Randstad

Location:
Australia , Melbourne

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 22, 2026

Expiration:
March 01, 2026

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