Complaints and Feedback Officer Job at Warrigal (Oak Flats)

Mearl coordinator-advocacy

The MEARL department is a function within the Programme Development and Quality ...

Location

Worldwide

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Minimum of a Bachelor’s Degree in a relevant sector, Statistics, Public Policy, Sociology or Development Studies preferably with Post Graduate training in M&E or Project planning and Management
Minimum of 5 years working experience in monitoring and evaluation working experience (preferably in a policy influence or advocacy environment focused organization)
Proven experience in Political Will Monitoring and Advocacy Monitoring
Proficient in both quantitative and qualitative data management methodologies with a focus on advocacy process and impact measurement
Skills in data analysis and visualization principles and software (STATA, SPSS, Advanced Ms Excel, NVivo, ATLAS.ti, Power Bi etc.)
Experience promoting participation of children, community members and leaders and/or facilitating focus group discussions (especially with beneficiaries including children)
Familiarity with mobile data collection platforms (i.e. CommCare, Kobo Collect, ODK etc)
Experience with monitoring and evaluation techniques to assess the quality and effectiveness of program strategies for program learning
Strong understanding and experience in process monitoring for advocacy and policy change measurement
Child Rights: Promotes an enabling environment for participation, and accountability to children

Job Responsibility

Continuously assess policy, legislative, institutional and stakeholder dynamics to inform adaptive programming and advocacy
Engage stakeholders, and partners in participatory problem analysis to ensure project strategies align with their priorities and strengthen policy influence
Lead and coordinate relevant assessments to inform the programmes and projects’ theory of change and evidence needs for progamming and policy engagement
Implement a harmonized MEARL plan with the Project Manager and partners to track progress toward the project’s outcomes and advocacy engagements
Lead MEARL planning and reflection sessions with staff, partners, and government stakeholders to align evidence needs and advocacy priorities
Oversee results monitoring, policy tracking, evaluations, and research, and use the IPTT and other tools to guide adaptive decision-making
Generate strategic analysis to inform project management, advocacy briefs and policy influencing materials
Maintain high-quality data systems by refining data collection tools, conducting routine data quality assurance, and leading monthly Quality Benchmark monitoring and follow-up
Promote and support digital data collection platforms (Kobo, ODK) to enhance timely, reliable evidence generation for programming, advocacy and reporting
Support review the country office accountability function, and implement the accountability priority actions and improvement plan in line with the 10-Point Accountability Systems Uplift plan

Fulltime

Assistant Front Office Manager

We are seeking a dynamic and experienced Assistant Front Office Manager to join ...

Location

Indonesia , Badung

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Minimum 3–5 years of experience in Front Office operations within a luxury hotel environment
At least 1–2 years in a supervisory role (Front Office Supervisor or Duty Manager preferred)
Strong knowledge of Front Office procedures, guest service standards, and Rooms Division operations
Excellent command of English, both written and spoken
Proficiency in Opera PMS or equivalent hotel management systems
Strong leadership and team management capabilities
Exceptional interpersonal and communication skills
Strong problem solving and decision making abilities
Detail oriented with strong organizational skills
Ability to work effectively under pressure in a fast paced environment

Job Responsibility

Support the Front Office Manager in overseeing all Front Office operations
Ensure smooth and efficient check in and check out processes
Monitor daily room availability, occupancy levels, and room allocations
Supervise VIP arrivals, special attention guests, and group movements
Ensure compliance with brand standards, policies, and service procedures
Handle duty management responsibilities in the absence of the Front Office Manager
Address guest feedback, complaints, and service recovery situations professionally and promptly
Lead, motivate, and mentor Front Office team members
Support upselling initiatives to maximize room revenue and overall profitability
Ensure accurate reporting, including daily operational reports and shift summaries

Fulltime

Front Office Manager

Responsible for managing front office operations, ensuring guest satisfaction, a...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Manage all front office functions and staff
ensure guest arrival and departure procedures are effectively performed
establish collaborative relationships with employees
manage department budgets
ensure property policies are administered fairly
provide exceptional customer service
create a conducive atmosphere for guest relations
respond to guest complaints and feedback
analyze front office operations and solve recurring issues
manage hiring, performance appraisals, and mentoring of employees

What we offer

Equality-focused work environment
access to global team collaboration
fostering a light and playful atmosphere
multicultural and inclusive environment

Fulltime

Office Manager

O’Hagan Meyer is growing national law firm consistently recognized for professio...

Location

United States , Chicago

Salary:

100000.00 - 130000.00 USD / Year

O'Hagan Meyer

Expiration Date

Until further notice

Requirements

5+ years of law office managerial experience
Extensive experience in leading teams
Understanding of the life cycle of a litigation file
Proven ability to thrive in a fast-paced environment
Prior direct supervisory experience
Strong interpersonal skills
Detail oriented
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 25 pounds at times

Job Responsibility

Oversee the daily functions of the firm’s headquarter office
Ensure attorneys are provided with legal support services
Maintain a culture of inclusiveness and teamwork
Provide coaching, development and encouragement
Manage workflow, attorney assignments and overflow for legal support staff and receptionist
Approve PTO and OT requests
Develop and coordinate backup process for out of office coverage, holiday scheduling and leaves of absence
Serve as a liaison between the legal staff and Chicago Management Committee
Host regular team meetings
Provide regular feedback to Chicago Management Committee

What we offer

Health Care Plan (Medical, Dental, & Vision)
401(k) Retirement Plan
Life Insurance (Basic, Voluntary, & AD&D)
Paid Time Off (Vacation, Sick Leave, & Company Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Free Food & Snacks in Office
Wellness Resources
Commuter Benefits

Fulltime

Social Media Coordinator

In this position, you will: a) Develop content social calendars and manage socia...

Location

Salary:

Not provided

Chemist Warehouse

Expiration Date

Until further notice

Requirements

A minimum of 3 years’ experience in Retail Pharmacy
Advanced use of social media platforms and content editing suites
Advanced MS Office skills in Excel, Word, Power Point, Outlook
Ability to input and interpret data
Excellent written and verbal communication
Ability to apply new creative thinking whilst also adopting applicable social trends
Highly organised and with an attention to detail and the ability to prioritise and multitask
Good lateral thinker. With sound problem solving ability, analytical and numeracy skills
Punctual and reliable
Strong sense of urgency and ability to prioritise to deliver company and supplier objectives

Job Responsibility

Develops monthly calendars for social activity across owned campaigns
Contributes information, ideas, and research to help develop social strategies
Applies a sound understanding of CWH EDLP, Promotional pricing and retail excellence
Develops content to suit products, brands and our diverse audience base
Applies a sound understanding of our customers and applies customer-service skills when handling feedback and customer complaints
Understands and analyses local business competition
Ensure supplier satisfaction and apply a customer-first mindset when handling supplier feedback or complaints
Filming and editing social material
Ensuring price points are true and accurate in line with marketing calendar/s
Prioritise content in line with commercial and supplier objectives

Fulltime

Participant support officer

Are you a customer service professional looking to transition into a meaningful ...

Location

Australia , Port Macquarie; Coffs; Taree; Tamworth

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

March 20, 2026

Requirements

Australian Citizenship required
Background in customer service, service delivery, or the disability sector is highly regarded
Exceptional written and verbal communication skills
Empathy required to handle sensitive or challenging conversations
Ability to think critically and creatively to triage complex issues and make evidence-based decisions
Proven ability to thrive in a fast-paced team environment and manage multiple tasks to meet strict deadlines
Positive, contemporary attitude toward social inclusion and diversity

Job Responsibility

Front-of-House Service: Greeting and assisting participants in person, over the phone, and via email
Case Management & Resolution: Manage and resolve participant matters by actioning planning tasks in accordance with relevant Acts, work instructions, and operational guidelines
Service Coordination: Manage shared email inboxes, coordinate appointments, and ensure office facilities remain accessible for all visitors
Technical Support: Assist participants with enquiries at self-help kiosks and provide general online support
Data & Administration: Undertake data entry, conduct research and investigation activities, and prepare associated reports and correspondence
Feedback Management: Receive and record complaints and feedback accurately within internal business systems

What we offer

Super
Initial 12-week onsite training and consolidation period

!

Customer Care Analyst

The Customer Care Analyst is responsible for interpreting and analyzing customer...

Location

United States , Rancho Belago

Salary:

70304.00 USD / Year

Skechers

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Minimum 3-4 years of experience in customer service call center operations, quality assurance, or similar role
Excellent oral and written communication skills with the ability to provide constructive feedback in person
Leverage Microsoft Office programs and analytical tools to analyze customer service data in an efficient manner
Strong analytical and problem-solving skills with attention to detail and accuracy in quality assessment
Proficiency in data analysis
Experience with call recording systems, quality monitoring software, and multi-channel contact evaluation
Familiarity with call center software and CRM systems
Ability to analyze and translate complex data into actionable business insights

Job Responsibility

Research, design, and implement a comprehensive contact monitoring program for calls, emails, and live chat through direct observation and data interpretation pulled from system queries
Generate and distribute daily, weekly, and monthly performance reports to appropriate stakeholders
Audit customer interactions through comprehensive quality assessments and provide feedback reports to supervisors
Communicate regularly with supervisors to review agent performance data and coordinate analytical coaching insights
Provide comprehensive analysis results to Training Manager for skill gaps
Perform root cause analysis on customer service issues using AI-powered analytics, researching and resolving discrepancies or errors in service processes
Monitor real-time call center metrics, troubleshoot issues, and escalate problems as needed to ensure smooth operations
Analyze customer feedback and complaints data, taking corrective actions to address systemic service gaps
Track and measure the effectiveness of improvement initiatives
Conduct calibration sessions with supervisors to ensure consistent evaluation standards

Fulltime

Front Office Manager

We are looking for a Front Office Manager to lead our reception team and ensure ...

Location

Italy , Brucoli, Sicily

Salary:

1800.00 EUR / Month

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in luxury hospitality, preferably in 5-star hotels
Strong knowledge of front office operations and guest service standards
Proficiency in Opera PMS and other hotel management systems
Leadership skills and ability to manage and motivate a team
Excellent communication and interdepartmental coordination abilities
Fluency in English
Problem-solving attitude and attention to detail

Job Responsibility

Planning Front Office operations based on occupancy forecasts
Supervises Front Office team and ensures service standards
Handles guest requests, complaints, and feedback directly
Communicates guest needs across departments to ensure resolution
Authorizes spending limits, room credits, and department budgets
Participates in recruitment, training, and performance reviews
Promotes upselling and cross-selling to boost revenue
Leads internal meetings and attends cross-departmental sessions
Monitors costs, revenue, and financial performance of the Rooms division
Reviews performance reports and KPIs

What we offer

Accommodation available
Meals provided
Career growth opportunities within the company
Dynamic and collaborative work environment
Ongoing training and access to professional development courses

Fulltime

Complaints and Feedback Officer

Warrigal

Location:
Australia , Oak Flats

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 13, 2025

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