Complaints and Feedback Officer Job at Warrigal (Oak Flats)

Mearl coordinator-advocacy

The MEARL department is a function within the Programme Development and Quality ...

Location

Worldwide

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Minimum of a Bachelor’s Degree in a relevant sector, Statistics, Public Policy, Sociology or Development Studies preferably with Post Graduate training in M&E or Project planning and Management
Minimum of 5 years working experience in monitoring and evaluation working experience (preferably in a policy influence or advocacy environment focused organization)
Proven experience in Political Will Monitoring and Advocacy Monitoring
Proficient in both quantitative and qualitative data management methodologies with a focus on advocacy process and impact measurement
Skills in data analysis and visualization principles and software (STATA, SPSS, Advanced Ms Excel, NVivo, ATLAS.ti, Power Bi etc.)
Experience promoting participation of children, community members and leaders and/or facilitating focus group discussions (especially with beneficiaries including children)
Familiarity with mobile data collection platforms (i.e. CommCare, Kobo Collect, ODK etc)
Experience with monitoring and evaluation techniques to assess the quality and effectiveness of program strategies for program learning
Strong understanding and experience in process monitoring for advocacy and policy change measurement
Child Rights: Promotes an enabling environment for participation, and accountability to children

Job Responsibility

Continuously assess policy, legislative, institutional and stakeholder dynamics to inform adaptive programming and advocacy
Engage stakeholders, and partners in participatory problem analysis to ensure project strategies align with their priorities and strengthen policy influence
Lead and coordinate relevant assessments to inform the programmes and projects’ theory of change and evidence needs for progamming and policy engagement
Implement a harmonized MEARL plan with the Project Manager and partners to track progress toward the project’s outcomes and advocacy engagements
Lead MEARL planning and reflection sessions with staff, partners, and government stakeholders to align evidence needs and advocacy priorities
Oversee results monitoring, policy tracking, evaluations, and research, and use the IPTT and other tools to guide adaptive decision-making
Generate strategic analysis to inform project management, advocacy briefs and policy influencing materials
Maintain high-quality data systems by refining data collection tools, conducting routine data quality assurance, and leading monthly Quality Benchmark monitoring and follow-up
Promote and support digital data collection platforms (Kobo, ODK) to enhance timely, reliable evidence generation for programming, advocacy and reporting
Support review the country office accountability function, and implement the accountability priority actions and improvement plan in line with the 10-Point Accountability Systems Uplift plan

Fulltime

New

Executive Response Specialist

The Exec Response Specialist 5 performs relatively complex assignments. Has dire...

Location

United States , Johnson City; Jacksonville; Florence; Sioux Falls; San Antonio

Salary:

41660.00 - 54340.00 USD / Year

Citi

Expiration Date

January 31, 2026

Requirements

2-4 years relevant experience
Previous customer service or Executive Response Unit experience preferred
Experience handling escalated customer inquiries preferred / or work within a specialized role preferred
Prior work experience in a related job that would provide advanced knowledge of the activities, policies, and procedures of the work area
Demonstrated understanding of Line-of-Business complaints and complaint capture process
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Knowledge of federal and business regulations helpful
Bilingual (Fluent in English and Spanish) desired but not required
High School diploma or equivalent

Job Responsibility

Provide case reviews on customer complaints from all communication channels in response to Governmental feedback
Performs comprehensive study reviews of complaint cases and documenting case summaries
Review assigned complaint cases to ensure that all processes, procedures, and policies are followed and are compliant
Capture specific data concerning complaint cases and input into case review templates/system
Evaluate random sample and Level 3 complaints utilizing appropriate quality monitoring systems
Identify process improvement opportunities and recommendations for coaching and process improvements
Work with Complaints Business Analyst(s) to be responsive to capture needs ensuring case study detail facilitates Analysis rollup includes meaningful insights and recommendations
Collaborate with experts within specialized departments
May support an expansive array of products/services
Demonstrates technical/administrative expertise

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

!

Front Office Manager

Responsible for managing front office operations, ensuring guest satisfaction, a...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Manage all front office functions and staff
ensure guest arrival and departure procedures are effectively performed
establish collaborative relationships with employees
manage department budgets
ensure property policies are administered fairly
provide exceptional customer service
create a conducive atmosphere for guest relations
respond to guest complaints and feedback
analyze front office operations and solve recurring issues
manage hiring, performance appraisals, and mentoring of employees

What we offer

Equality-focused work environment
access to global team collaboration
fostering a light and playful atmosphere
multicultural and inclusive environment

Fulltime

Office Manager

O’Hagan Meyer is growing national law firm consistently recognized for professio...

Location

United States , Chicago

Salary:

100000.00 - 130000.00 USD / Year

O'Hagan Meyer

Expiration Date

Until further notice

Requirements

5+ years of law office managerial experience
Extensive experience in leading teams
Understanding of the life cycle of a litigation file
Proven ability to thrive in a fast-paced environment
Prior direct supervisory experience
Strong interpersonal skills
Detail oriented
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 25 pounds at times

Job Responsibility

Oversee the daily functions of the firm’s headquarter office
Ensure attorneys are provided with legal support services
Maintain a culture of inclusiveness and teamwork
Provide coaching, development and encouragement
Manage workflow, attorney assignments and overflow for legal support staff and receptionist
Approve PTO and OT requests
Develop and coordinate backup process for out of office coverage, holiday scheduling and leaves of absence
Serve as a liaison between the legal staff and Chicago Management Committee
Host regular team meetings
Provide regular feedback to Chicago Management Committee

What we offer

Health Care Plan (Medical, Dental, & Vision)
401(k) Retirement Plan
Life Insurance (Basic, Voluntary, & AD&D)
Paid Time Off (Vacation, Sick Leave, & Company Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Free Food & Snacks in Office
Wellness Resources
Commuter Benefits

Fulltime

Social Media Coordinator

In this position, you will: a) Develop content social calendars and manage socia...

Location

Salary:

Not provided

Chemist Warehouse

Expiration Date

Until further notice

Requirements

A minimum of 3 years’ experience in Retail Pharmacy
Advanced use of social media platforms and content editing suites
Advanced MS Office skills in Excel, Word, Power Point, Outlook
Ability to input and interpret data
Excellent written and verbal communication
Ability to apply new creative thinking whilst also adopting applicable social trends
Highly organised and with an attention to detail and the ability to prioritise and multitask
Good lateral thinker. With sound problem solving ability, analytical and numeracy skills
Punctual and reliable
Strong sense of urgency and ability to prioritise to deliver company and supplier objectives

Job Responsibility

Develops monthly calendars for social activity across owned campaigns
Contributes information, ideas, and research to help develop social strategies
Applies a sound understanding of CWH EDLP, Promotional pricing and retail excellence
Develops content to suit products, brands and our diverse audience base
Applies a sound understanding of our customers and applies customer-service skills when handling feedback and customer complaints
Understands and analyses local business competition
Ensure supplier satisfaction and apply a customer-first mindset when handling supplier feedback or complaints
Filming and editing social material
Ensuring price points are true and accurate in line with marketing calendar/s
Prioritise content in line with commercial and supplier objectives

Fulltime

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...

Location

United Kingdom , Milton Keynes

Salary:

24000.00 - 30000.00 GBP / Year

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

Job Responsibility

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

What we offer

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around

New

Customer Care Analyst

The Customer Care Analyst is responsible for interpreting and analyzing customer...

Location

United States , Rancho Belago

Salary:

70304.00 USD / Year

Skechers

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Minimum 3-4 years of experience in customer service call center operations, quality assurance, or similar role
Excellent oral and written communication skills with the ability to provide constructive feedback in person
Leverage Microsoft Office programs and analytical tools to analyze customer service data in an efficient manner
Strong analytical and problem-solving skills with attention to detail and accuracy in quality assessment
Proficiency in data analysis
Experience with call recording systems, quality monitoring software, and multi-channel contact evaluation
Familiarity with call center software and CRM systems
Ability to analyze and translate complex data into actionable business insights

Job Responsibility

Research, design, and implement a comprehensive contact monitoring program for calls, emails, and live chat through direct observation and data interpretation pulled from system queries
Generate and distribute daily, weekly, and monthly performance reports to appropriate stakeholders
Audit customer interactions through comprehensive quality assessments and provide feedback reports to supervisors
Communicate regularly with supervisors to review agent performance data and coordinate analytical coaching insights
Provide comprehensive analysis results to Training Manager for skill gaps
Perform root cause analysis on customer service issues using AI-powered analytics, researching and resolving discrepancies or errors in service processes
Monitor real-time call center metrics, troubleshoot issues, and escalate problems as needed to ensure smooth operations
Analyze customer feedback and complaints data, taking corrective actions to address systemic service gaps
Track and measure the effectiveness of improvement initiatives
Conduct calibration sessions with supervisors to ensure consistent evaluation standards

Fulltime

Events & Office Admin Manager

Managing and running LHH’s busy internal event schedule. Maintaining a safe, pos...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Experience of event management essential
Experience with office/property management and health & safety required
Demonstrable track record of excellent organisation skills with the ability to multitask, prioritise and think under pressure, and a strong track record of meeting deadlines
An instigator of change – someone that doesn’t stand still and constantly strives for the best, someone who makes it happen!
True professionalism – creating a consistent excellent first impression
Positive 'Yes! Can do' attitude
Reliable
Effective communication skills and an excellent telephone manner with all levels of candidates
Be able to keep calm when faced with an ever-changing workload and operating in a highly pressured environment
A creative thinker – someone that is going to bridge the gap between staff and candidate liaison.

Job Responsibility

Full management of internal LHH events, including creative concepts and overall project management, attendees, venue hire, planning, setup, catering, suppliers, and onsite co-ordination
Day to day facilities management of the UK & I property portfolio, to ensure the smooth running of an office. Ensure that the candidate and staff experience in office is exceptional with all facilities working as expected and compliantly
Ensure office compliance with LHH and Adecco Group policies, health & safety and managing property and day to day office budgets in line with targets set
Manage supplier relationships, including the event suppliers, building managers/landlords, maintenance, catering, production, cleaning, printers, engineers etc.
Management of office room booking software
Admin support to the Director of Operations for general duties & diary management
Oversee stock control, replenishment, ordering and distribution of delivery materials, kitchen provisions and office supplies within the 2 Harewood Place office for candidates and staff
Feedback to the wider business to provide improvement ideas and suggestions to relevant colleagues on office and event matters
Respond immediately and appropriately to any complaints and/or breaches in health & safety, candidate experience and escalate notable issues as a matter of priority to the Director of Operations, and/or Adecco Compliance
Ad hoc support to the Marketing Director with various external client events, such as venue sourcing, catering, AV suppliers, minimal on-the-day support, etc.

What we offer

Flexible working model
Private medical insurance (PMI)
Group personal pension plan
Career support for family and friends
25 working days paid holiday with the opportunity to buy extra days off each year
So much more!

Fulltime

Complaints and Feedback Officer

Warrigal

Location:
Australia , Oak Flats

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 13, 2025

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