Complaints and Feedback Officer Jobs

New

Mearl coordinator-advocacy

The MEARL department is a function within the Programme Development and Quality ...

Location

Worldwide

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Minimum of a Bachelor’s Degree in a relevant sector, Statistics, Public Policy, Sociology or Development Studies preferably with Post Graduate training in M&E or Project planning and Management
Minimum of 5 years working experience in monitoring and evaluation working experience (preferably in a policy influence or advocacy environment focused organization)
Proven experience in Political Will Monitoring and Advocacy Monitoring
Proficient in both quantitative and qualitative data management methodologies with a focus on advocacy process and impact measurement
Skills in data analysis and visualization principles and software (STATA, SPSS, Advanced Ms Excel, NVivo, ATLAS.ti, Power Bi etc.)
Experience promoting participation of children, community members and leaders and/or facilitating focus group discussions (especially with beneficiaries including children)
Familiarity with mobile data collection platforms (i.e. CommCare, Kobo Collect, ODK etc)
Experience with monitoring and evaluation techniques to assess the quality and effectiveness of program strategies for program learning
Strong understanding and experience in process monitoring for advocacy and policy change measurement
Child Rights: Promotes an enabling environment for participation, and accountability to children

Job Responsibility

Continuously assess policy, legislative, institutional and stakeholder dynamics to inform adaptive programming and advocacy
Engage stakeholders, and partners in participatory problem analysis to ensure project strategies align with their priorities and strengthen policy influence
Lead and coordinate relevant assessments to inform the programmes and projects’ theory of change and evidence needs for progamming and policy engagement
Implement a harmonized MEARL plan with the Project Manager and partners to track progress toward the project’s outcomes and advocacy engagements
Lead MEARL planning and reflection sessions with staff, partners, and government stakeholders to align evidence needs and advocacy priorities
Oversee results monitoring, policy tracking, evaluations, and research, and use the IPTT and other tools to guide adaptive decision-making
Generate strategic analysis to inform project management, advocacy briefs and policy influencing materials
Maintain high-quality data systems by refining data collection tools, conducting routine data quality assurance, and leading monthly Quality Benchmark monitoring and follow-up
Promote and support digital data collection platforms (Kobo, ODK) to enhance timely, reliable evidence generation for programming, advocacy and reporting
Support review the country office accountability function, and implement the accountability priority actions and improvement plan in line with the 10-Point Accountability Systems Uplift plan

Fulltime

Front Office Manager

Responsible for managing front office operations, ensuring guest satisfaction, a...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Manage all front office functions and staff
ensure guest arrival and departure procedures are effectively performed
establish collaborative relationships with employees
manage department budgets
ensure property policies are administered fairly
provide exceptional customer service
create a conducive atmosphere for guest relations
respond to guest complaints and feedback
analyze front office operations and solve recurring issues
manage hiring, performance appraisals, and mentoring of employees

What we offer

Equality-focused work environment
access to global team collaboration
fostering a light and playful atmosphere
multicultural and inclusive environment

Fulltime

New

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...

Location

United Kingdom , Milton Keynes

Salary:

24000.00 - 30000.00 GBP / Year

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

Job Responsibility

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

What we offer

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around

Events & Office Admin Manager

Managing and running LHH’s busy internal event schedule. Maintaining a safe, pos...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Experience of event management essential
Experience with office/property management and health & safety required
Demonstrable track record of excellent organisation skills with the ability to multitask, prioritise and think under pressure, and a strong track record of meeting deadlines
An instigator of change – someone that doesn’t stand still and constantly strives for the best, someone who makes it happen!
True professionalism – creating a consistent excellent first impression
Positive 'Yes! Can do' attitude
Reliable
Effective communication skills and an excellent telephone manner with all levels of candidates
Be able to keep calm when faced with an ever-changing workload and operating in a highly pressured environment
A creative thinker – someone that is going to bridge the gap between staff and candidate liaison.

Job Responsibility

Full management of internal LHH events, including creative concepts and overall project management, attendees, venue hire, planning, setup, catering, suppliers, and onsite co-ordination
Day to day facilities management of the UK & I property portfolio, to ensure the smooth running of an office. Ensure that the candidate and staff experience in office is exceptional with all facilities working as expected and compliantly
Ensure office compliance with LHH and Adecco Group policies, health & safety and managing property and day to day office budgets in line with targets set
Manage supplier relationships, including the event suppliers, building managers/landlords, maintenance, catering, production, cleaning, printers, engineers etc.
Management of office room booking software
Admin support to the Director of Operations for general duties & diary management
Oversee stock control, replenishment, ordering and distribution of delivery materials, kitchen provisions and office supplies within the 2 Harewood Place office for candidates and staff
Feedback to the wider business to provide improvement ideas and suggestions to relevant colleagues on office and event matters
Respond immediately and appropriately to any complaints and/or breaches in health & safety, candidate experience and escalate notable issues as a matter of priority to the Director of Operations, and/or Adecco Compliance
Ad hoc support to the Marketing Director with various external client events, such as venue sourcing, catering, AV suppliers, minimal on-the-day support, etc.

What we offer

Flexible working model
Private medical insurance (PMI)
Group personal pension plan
Career support for family and friends
25 working days paid holiday with the opportunity to buy extra days off each year
So much more!

Fulltime

Quality Assurance, Monitoring & Testing Sr. Group Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Oversee the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Oversee routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Lead the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights to address the root causes
Identify emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks

Fulltime

New

Guest Relations Host

Our Guest Relations team act as ambassadors of the Lapland brand. They help our ...

Location

United Kingdom of Great Britain and Northern Ireland , Ascot

Salary:

13.25 GBP / Hour

LaplandUK

Expiration Date

Until further notice

Requirements

Indoor and outdoor locations, with prolonged standing and walking across all areas of the experience
Guest-facing position, requiring high-levels of interaction on a consistent basis
Use of technical equipment, including touchscreen tablets
Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity
Remove all piercings (no clear replacements)
Have Natural hair colour and have all long hair in plaits
Arrive on shift with a base layer of natural appearing make-up, no false eye lashes and no false or painted nails
Have all tattoos covered
All jewellery to be removed (Including accessories like tooth gems etc) with the exception of wedding or engagement rings
Leave all watches, including smart watches and phones securely in your locker

Job Responsibility

Deliver a world-class service to guests, ensuring that any issues or queries are resolved in-the-moment, with a touch of Lapland magic
Handle guest complaints professionally and with integrity, liaising with the Event Manager and Head Office, where required, to ensure feedback is managed and followed-up as appropriate
Manage the delivery of the ‘Elven Post Office’ activity within The Elven Village
Use of our onsite system to assist guests with a variety of questions, queries, and requests

What we offer

Hourly pay of £13.25 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
Shuttlebus from Ascot Train Station to event site

Parttime

Senior Executive, Tenant Management

Senior Executive - Tenant Management is responsible for secure sustainable sales...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Certificate or Advance/ Diploma in Real Estate, Marketing, Business or other related fields
Minimum 2-3 years’ experience in Shopping Centre Management / Leasing / Tenant Coordination
Strong communication, presentation and time management skills
Knowledge of Property Management or Tenancy agreements
Basic understanding of operations and technical systems related to tenants
Strong Interpersonal skills to build rapport and relationship with tenants and partners
Ability to perform job duties with attention to detail, speed and efficiency
Ability to manage task simultaneously, prioritize tasks and monitor progress to ensure timely delivery
Capable to prepare and coordinate all leasing related materials for the events and conference participation related to the shopping centre
Effective and eloquent communicator and possess good verbal and written proficiency in English and a second language ie. Chinese and/or Bahasa Malaysia

Job Responsibility

Manage day-to-day business relationship with the partners and tenants includes operational issues
Acts as first contact support for the shopping Centre to achieve prompt response on tenants’ enquiries, feedback & complaints, and escalate it to other related departments for resolution
Establish and maintain comprehensive and updated Tenants’ database and filing system for all tenants (ie. Sales information, licences, insurances, agreement and other correspondences)
Responsible for the collection and system update of Tenant monthly sales report (average submission rate: 95%) and yearly audited sales report
Monitor the tenant sales to ensure achieving the budgeted forecast sales
Perform tenant sales performance analysis & report and to provide valuable insights to the Centre Management Team and Service Office
Transform the analysis (sales data) into marketing strategy and to improve the business
Collaborate with other departments for improvement of tenant sales as and when necessary
Draft memo, circular and approval letter related to tenants for the department
Support Operations in the event tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants

What we offer

Passionate about growing business and people together
Enjoy meeting customers and helping customers by providing effective solutions
Strong sense of achievement in change management
A desire for continuous improvement
A desire for keeping everything organised and structured.

Fulltime

New

Director of Front Office

The Director of Front Office is a key leadership position responsible for managi...

Location

United States , Captiva

Salary:

Not provided

South Seas

Expiration Date

Until further notice

Requirements

High School diploma or GED required
associate or bachelor’s degree in hospitality, Business Administration, or a related field strongly preferred
Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property
Minimum of 3 years’ experience managing a team, including hiring, coaching, scheduling, and performance reviews
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred
Strong written and verbal communication skills
fluency in English required
bilingual (Spanish or Creole) is a plus
Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership

Job Responsibility

Lead, mentor, and develop a high-performing Front Office team
Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members
Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations
Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems
Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions
Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently
Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs
Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures
Maintain daily shift logs and ensure proper documentation for all operational activities
Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution

What we offer

Base Pay + Annual Bonus
Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Complimentary Shift Meal
Relocation Assistance
Housing Assistance

Fulltime

Complaints and Feedback Officer

Warrigal

Location:
Australia, Oak Flats

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 13, 2025

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Complaints and Feedback Officer

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Location:Australia, Oak Flats

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:December 13, 2025

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