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Warrigal · Office Administration

Complaints and Feedback Officer

Australia, Oak Flats 72400.00 AUD / Year · Job Posted December 13, 2025

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Job Description

Join Warrigal as a Complaints and Feedback Officer, a role central to our commitment to transparency, accountability, and continuous improvement. You will ensure feedback and complaints are managed effectively, acting as the key point of coordination to record, track, and follow up on all feedback and complaints, fostering a positive feedback culture.

Job Responsibility

Ensure feedback and complaints are managed effectively and respectfully
Record, track, and follow up on all feedback and complaints
Liaise with teams to resolve issues and escalate high-risk matters when needed
Support staff understanding, compliance audits, and training initiatives

Requirements

Strong understanding of system management and recording systems
Proficiency in data entry with attention to detail and accuracy
Ability to interpret and apply policies, procedures, and regulations
Analytical and problem-solving skills with the ability to identify trends
Excellent time management and organisational skills
Intermediate computer literacy (Microsoft Office suite and data tracking tools)
Integrity and confidentiality when handling sensitive information
Collaborative mindset and ability to work across teams

Nice to have

Experience in aged care, community services, or a regulated environment
Knowledge of the Aged Care Quality Standards, Charter of Aged Care Rights, and related legislation
Experience with risk management and complaints handling

What we offer

Super + packaging benefits
Not For Profit salary packaging benefits – pay up to $18,550 less tax per year
Career break schemes, additional purchased leave
Commitment to on-going professional and career development
Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
24/7 access to mental, physical, social and financial support via the LifeWorks app

Warrigal - All Job Offers

72400.00 AUD / Year · Oak Flats

Complaints and Feedback Officer

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