Complaints and Compliance Coordinator Job at Green Energy Advice Bureau (Sunderland)

Compliance and Governance Coordinator

This role is critical in managing and coordinating the resolution of all complai...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

Compliance and Governance Coordinator

We are looking for a diligent and proactive Compliance and Governance Coordinato...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

ADA Coordinator and Investigator

The City of Somerville is seeking an ADA Coordinator and Investigator to support...

Location

United States , Somerville

Salary:

75000.00 - 78000.00 USD / Year

Massachusetts Municipal Association

Expiration Date

Until further notice

Requirements

Experience in civil rights, human resources, investigations, compliance, or disability advocacy
strong communication, analytical, and problem-solving skills
knowledge of ADA regulations, employment law, and investigative practices is preferred

Job Responsibility

Coordinate ADA accommodations
conduct investigations related to discrimination and accessibility complaints
advise departments on compliance matters
help develop inclusive policies and procedures
review accommodation requests
maintain records
facilitate trainings
collaborate with employees, residents, and community stakeholders to resolve concerns effectively
perform other related duties as assigned

Fulltime

Quality & Compliance Coordinator

At BRE, we are looking for a Quality and Compliance Coordinator to support the e...

Location

United Kingdom , Watford

Salary:

Not provided

BRE

Expiration Date

Until further notice

Requirements

Awareness of quality, compliance, governance, and management system principles
Understanding of accurate record keeping, controlled documentation, and process adherence
Knowledge of management systems and their role in supporting compliance and continual improvement
Awareness of non-conformities, corrective actions, and audit processes
Understanding of confidentiality, data protection, and information sensitivity requirements
Interest in ISO standards and accreditation frameworks, including ISO 9001 and ISO 17000 series
Awareness of accreditation and certification bodies such as UKAS and LRQA
Strong attention to detail with the ability to maintain accurate records and documentation
Good organisational skills, with the ability to manage and prioritise workload effectively
Strong written and verbal communication skills

Job Responsibility

Maintain and support the Group Management System (GMS), ensuring documentation remains accurate, current, and accessible
Support external accreditation and approval activities, including UKAS and LRQA requirements
Monitor and support queries received through the Group Quality mailbox
Coordinate preparation activities for internal and external assessments, audits, and governance meetings
Assist with the management and tracking of non-conformities and corrective actions through to closure
Maintain document control registers and support document control processes and version management
Support the implementation and administration of quality and compliance processes and systems
Assist with internal audits and witnessed assessment activities
Support complaints, compliments, appeals, and feedback resolution processes
Produce accurate meeting notes and minutes for SHEQ and governance meetings

What we offer

Pension scheme – 5% employer-matched contribution
Life assurance – 4x your basic salary
Enhanced maternity package
HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Learning & development – Free access to BRE Academy and our online learning platform
Professional membership reimbursement

Fulltime

Fleet & Plant Compliance Coordinator

At Sureserve Energy Services UK, excellence is not just an expectation; it's our...

Location

United Kingdom , Bathgate; Weston-super-Mare

Salary:

30000.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Experience in Fleet and or Plant coordination or logistics support
Strong organisational and time management skills
Be accurate, diligent, self-motivated with a keen attention to detail
Good working knowledge of fleet management systems
Effective communication and interpersonal skills
Attention to detail and ability to manage multiple tasks
Valid driver’s license preferred
Be a proficient user of IT and Microsoft systems including Word and Excel

Job Responsibility

Provide effective and efficient support for the Fleet & Plant Compliance Manager in coordinating fleet & Plant operations across the business, ensuring efficient maintenance scheduling, documentation, and communication to maintain compliance and operational effectiveness
Maintain databases, run and compile reports, book in services and repairs, manage vehicle allocations and driving license checks
Coordinate the day-to-day operation of the SES UK fleet & Plant operations
Coordinate vehicle & Plant servicing, inspections, and maintenance schedules ensuring legal, and company compliance, including replacement vehicles as appropriate
Assist with co-ordinating the roll out of new fleet
Off hiring of vehicles for leavers, including arranging cleaning / valets
Act as liaison between drivers, suppliers, and internal departments
Support compliance checks and internal audits
Maintain accurate records of fleet activities including MOTs, insurance, and driver documentation
Input all new vehicles to the company MID and remove when vehicles are off hired

What we offer

Company van and fuel card
Overtime earnings available
29 days annual leave (includes statutory bank holidays and Christmas & New Year closure)
Healthcare cash plan
Cycle to work scheme
Electric vehicle leasing options
Inclusive, diverse workplace culture with a Gender & Equality Working Group
Sureserve Academy for career progression and learning

Fulltime

Quality and Complaints Manager

To act as the organisation’s lead professional for complaint handling and qualit...

Location

United Kingdom , London

Salary:

40508.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Hold a valid Money and Pension Service accredited qualification in debt advice
A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
Significant experience managing complaints and quality processes within a regulated advice
Proven experience in complaint resolution, creditor negotiation, and stakeholder management
Ability to analyse complex cases and identify systemic issues or risks
Experience developing and implementing service improvement plans
Excellent communication and influencing skills at all levels
Strong analytical, reporting, and decision-making ability
Ability to manage competing priorities and meet tight deadlines

Job Responsibility

Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges
Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures
Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships
Maintain an accurate and auditable record of all complaints, decisions, and resolutions
Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies
Conduct audits and case reviews to identify trends, risks, and opportunities for improvement
Support the design and implementation of quality-improvement plans, policies, and tools
Provide regular reporting to senior leadership, highlighting trends and risks across services
Translate insights from complaints and audits into practical service improvements

Fulltime

Quality and Compliance Manager

The Quality and Compliance Manager (EMEA Sub-Regional lead) provides quality sup...

Location

Belgium , Antwerp

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

BSc degree in life science, engineering or equivalent
Minimum of five (5) years of experience in quality and/or compliance in engineering, facilities management, production, operations, lab operations or equivalent
Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology
Experience leading investigations, change control, root cause analysis (RCAs) and CAPAs in a regulated environment
Experience in supplier management in GxP environment
Strong leadership experience and experience interacting at all levels
Strong knowledge and understanding of Quality Management Systems (ISO 9001, ISO 13485 and/or GMP) and EMEA cGxP standards and regulations in Pharmaceuticals and/or MedTech
Ability to communicate effectively in oral and written reports
Good customer service skills and relationship building skills
Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision

Job Responsibility

Support the implementation and maintenance of the JLL ISO 9001 QMS and cGxP requirements on the account
Support the implementation and maintenance of the account Quality Management Plan (QMP)
Serve as the account quality contact and subject matter expert (SME) in the sub-region
Support the implementation and maintenance of the Quality Agreement between JLL and the client for sub-region and/or sites in their scope
Ensure training compliance in sub-region or sites in scope, through document reviews, self-assessments, audits, etc.
Support the implement Quality and Compliance programs on the account, to ensure sustainability of service quality
Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc.
Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs in sub-region or sites in their scope
Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor quality performance reviews and maintain the account approved supplier list (ASL)
Interface and represent JLL with the client FM teams and reporting of regional KPIs on a monthly basis

Fulltime

Compliance Coordinator

This role is critical in managing and coordinating the resolution of all complai...

Location

United Kingdom , Stockport, Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

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Complaints and Compliance Coordinator

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