Complaints and Compliance Coordinator Job at Green Energy Advice Bureau (Sunderland)

Care Coordinator

Firstcall 247 Limited is looking for a Care Coordinator to join our team at Nott...

Location

United Kingdom , Nottingham

Salary:

23000.00 - 25000.00 GBP / Year

Firstcall 247

Expiration Date

Until further notice

Requirements

At least 2 years of experience as domiciliary care coordinator
Able to work as a team player and must have the to do mind
Excellent organisational skills, communication skills both written and verbal
IT knowledge : Microsoft office
Driving license
Experience is handling complaints and problem solving skills

Job Responsibility

Allocating right skilled and experienced care workers to deliver the best care as per the needs of the service user
Ensure the service users are at the heart of care delivery
You will be organizing the rota on the system
Playing a key role in getting new contracts
Ensuring the assessment is done and the care plan is finished on time
Must ensure the documentation is in situ and completed for each service user
Maintaining a strong relationship with the key stakeholders which includes Social workers. District nurses , Safeguarding team, commissioning teams, Occupational therapist and PT's
On call duties as and when required
To achieve targets, KPI’s and objectives set by the Registered Manager
Ensure all staffs are met the compliance as required by CQC

What we offer

Competitive salary
A supportive working environment and management
Pension scheme
On site parking
To work with a fast growing business

Fulltime

Compliance and Governance Coordinator

We are looking for a diligent and proactive Compliance and Governance Coordinato...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

Compliance and Governance Coordinator

We are looking for a diligent and proactive Compliance and Governance Coordinato...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

Compliance and Governance Coordinator

This role is critical in managing and coordinating the resolution of all complai...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

Facilities Administrator

We are recruiting for a Facilities Administrator to work as part of a small team...

Location

United Kingdom , Leicester

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works (e.g., plumbing, electrical, pest control)
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required, maintaining a professional and approachable presence
Arrange access to properties for contractors, utility providers, and deliveries as necessary
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are adequately and appropriately insured at all times
Handle insurance claims involving property damage, loss, or liability

Job Responsibility

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are insured
Handle insurance claims involving property damage, loss, or liability
Monitor compliance with lease or tenancy terms

What we offer

Parking

Parttime

Compliance Officer

Are you a detail-focused and proactive professional passionate about compliance?...

Location

United Kingdom , Burton-On-Trent

Salary:

31000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
Experience managing complaints and investigations in a regulated environment
Excellent organisational skills with ability to manage multiple priorities and deadlines
Confident communication skills, able to engage with stakeholders at all levels
Proactive approach to identifying risks and implementing practical solutions
Ability to work independently and as part of a team in a fast-paced environment
High attention to detail and commitment to maintaining accurate records
Proficient in Microsoft Office and electronic document management systems
Commitment to maintaining confidentiality and handling sensitive information professionally

Job Responsibility

Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
Monitor and audit website and social media content to ensure compliance with legal and brand standards
Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
Prepare regular compliance reports and present findings to senior management
Facilitate signing of contracts and legal documents via electronic signature systems
Assist in procurement and implementation of GDPR-compliant software and tools
Conduct internal compliance reviews and risk assessments

Fulltime

Compliance Administrator

Are you a detail-focused and proactive professional passionate about compliance?...

Location

United Kingdom , Burton-On-Trent

Salary:

31000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
Experience managing complaints and investigations in a regulated environment
Excellent organisational skills with ability to manage multiple priorities and deadlines
Confident communication skills, able to engage with stakeholders at all levels
Proactive approach to identifying risks and implementing practical solutions
Ability to work independently and as part of a team in a fast-paced environment
High attention to detail and commitment to maintaining accurate records
Proficient in Microsoft Office and electronic document management systems
Commitment to maintaining confidentiality and handling sensitive information professionally

Job Responsibility

Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
Monitor and audit website and social media content to ensure compliance with legal and brand standards
Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
Prepare regular compliance reports and present findings to senior management
Facilitate signing of contracts and legal documents via electronic signature systems
Assist in procurement and implementation of GDPR-compliant software and tools
Conduct internal compliance reviews and risk assessments

Fulltime

Compliance Administrator

Are you a detail-focused and proactive professional passionate about compliance?...

Location

United Kingdom , Derby

Salary:

31000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
Experience managing complaints and investigations in a regulated environment
Excellent organisational skills with ability to manage multiple priorities and deadlines
Confident communication skills, able to engage with stakeholders at all levels
Proactive approach to identifying risks and implementing practical solutions
Ability to work independently and as part of a team in a fast-paced environment
High attention to detail and commitment to maintaining accurate records
Proficient in Microsoft Office and electronic document management systems
Commitment to maintaining confidentiality and handling sensitive information professionally

Job Responsibility

Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
Monitor and audit website and social media content to ensure compliance with legal and brand standards
Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
Prepare regular compliance reports and present findings to senior management
Facilitate signing of contracts and legal documents via electronic signature systems
Assist in procurement and implementation of GDPR-compliant software and tools
Conduct internal compliance reviews and risk assessments

Fulltime

Complaints and Compliance Coordinator

Green Energy Advice Bureau

Location:
United Kingdom , Sunderland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 18, 2026

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