Complaints Agent Job at Vodafone (Athens)

New

Written Complaints Agent

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Greece , Athens

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Knowledge of Microsoft office
Knowledge of fixed telephony products and customer care processes
Strong communicational & written skills
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
Ability to prioritize and manage multiple tasks effectively, paying attention to detail

Job Responsibility

Manage written complaints through www.vodafone.gr and customer complaints through public authorities
X-ray deep dive into cases and highlight issues in processes to prevent recurrence
Respond positively to any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery and finally to act as a Complaint ambassador, identifying issues that affect customer experience
Respond to written complaints in a way to promote customer experience and ensure regulations are followed
Ensure that customers’ issues are resolved within departmental target time
Refer customer issues and needs to appropriate business units
follow up to ensure accurate and timely responses
Always behave in a professional and courteous manner.

What we offer

Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
Extra days off: Vodafone Day, Family Day, Volunteering Day

Fulltime

New

Part-time Front Office Agent

The Front Office Agent serves as the first point of contact for guests. This rol...

Location

United States , Silicon Valley

Salary:

25.00 - 27.00 USD / Hour

Starwood Hotels

Expiration Date

Until further notice

Requirements

Previous hotel experience
Ability to satisfactorily communicate in English (speak, read, write)
Ability to accurately compute and manipulate mathematical calculations
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
Computer knowledge in Windows environment as well as proficiency in the property management system
Ability to handle multiple calls and tasks simultaneously in a fast-paced environment
Excellent verbal communication skills, with a clear and pleasant speaking voice
Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends, and holidays

Job Responsibility

Check-in and check-out hotel guests in a confident, professional, and friendly manner, ensuring a smooth and efficient experience
Address guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day or night
Manage payments, including cash, credit card transactions, and room charges
Complete all items as listed on shift checklists
Maintain accurate records of guest information, room assignments, and billing
Follow proper cash handling procedures
Work closely with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations
Maintain familiarity with hotel management software and basic computer skills
Knowledgeable of hotel fire, emergency, and safety procedures

What we offer

Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
Retirement Planning
Paid Personal Days
Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can

Parttime

Front Desk Agent

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Brookfield

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers
Excellent computer skills
Team spirit
Marriott brand experience a plus

Job Responsibility

Greeting and registering guests
Checking guests out of the hotel
Inputting and retrieving information from the computer
Confirming guest information and room rate
Selecting rooms
Coding electronic keys
Assisting guests with check-out
Handling money
Processing credit and debit cards
Accepting and recording various forms of payment

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling
Discounts with Crescent managed properties in North America for you & your family members
Discounts at Marriott brand properties worldwide
Healthcare insurance and prescription drug coverage
Dental insurance
Vision insurance
Flexible/dependent-care spending accounts

Outreach Executive I

The Outreach Executive (OE) is responsible for developing relationships with mem...

Location

United States , Phoenix

Salary:

18.50 - 35.29 USD / Hour

CVS Health

Expiration Date

June 28, 2026

Requirements

Ability to quickly connect and influence the right people
Comfortable with navigating external barriers to create a positive experience
Ability to manage priorities simultaneously
Team player and contributor to the overall effectiveness of the team
Sales and/or healthcare experience a plus
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Job Responsibility

Sales
Generating leads by effectively engaging Medicare senior community through event execution and local community outreach
Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
Prospecting and cold calling to prospects & new leads assigned to you. Additional new channels of leads that are assigned to you may come from: Leads driven through Digital channels
Leads generated by other Outreach Executives
Nurturing prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking
Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs)
Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory
Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems
Acting as point of contact for both the clinical team/center team if center staff have any questions about the patient

What we offer

Medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources
CVS Health bonus, commission or short-term incentive program

Fulltime

Customer Experience and OTC Manager

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR 2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Manage day-to-day customer service and order-to-cash operations within the Amgen Colombia hub
Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels

Fulltime

New

Client Resident Liaison Officer - Social Housing

The role of our Client Resident Liaison Officer is to act as the main point of c...

Location

United Kingdom , Stone, Dartford

Salary:

28000.00 - 32000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

Job Responsibility

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

What we offer

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave
Sureserve Benefits Hub, accessing over 1000's retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics - salary sacrifice purchase scheme

Fulltime

Sr Asst Mgr, Sales - ITT

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

India , Gurgaon

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Responsible for driving secondary sales through product promotion in defined territory by meeting HCPs and para medical staff
Coordinating with commercial / purchase authorities and channel partners for ensuring supply and liquidation of products
Drive awareness and adoption through activations in his/her territory/accounts
Monthly account wise planning and execution of secondary sales leading to primary sales for their territory/accounts
Weekly planning for coverage and calls
Monthly/quarterly sales forecast for defined territory
Drives adherence to SFE processes : Call average, customer coverage, working days, prescription tracker, secondary sales and product sampling/demonstrations
Track all product and service quality related complaints and coordinate with National/Sales Manager/quality to ensure formal response and closure to complaints report it to PV & Quality
Drive Demand/Prescription generation of the product
Ensure liquidation of products from stockiest and distributors through regular monitoring and coordination with product users

Job Responsibility

Driving secondary sales through product promotion in defined territory by meeting HCPs and para medical staff
Coordinating with commercial / purchase authorities and channel partners for ensuring supply and liquidation of products
Drive awareness and adoption through activations in his/her territory/accounts
Monthly account wise planning and execution of secondary sales leading to primary sales for their territory/accounts
Weekly planning for coverage and calls
Monthly/quarterly sales forecast for defined territory
Drives adherence to SFE processes
Track all product and service quality related complaints
Drive Demand/Prescription generation of the product
Ensure liquidation of products from stockiest and distributors through regular monitoring and coordination with product users

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Customer Service Agent

We are recruiting for our prestigious contact centre here at our Macclesfield Su...

Location

United Kingdom , Macclesfield

Salary:

26743.00 GBP / Year

Metro Rod

Expiration Date

July 02, 2026

Requirements

Exceptional customer service skills
Experience within a Call/Contact Centre is essential
Proven experience in achieving customer satisfaction targets
Experience using different systems, as well as Microsoft Word, Outlook and Excel
Stakeholder management – experience working with internal and external stakeholders
Ability to follow processes and procedures
Strong eye for detail
Resilience
Experience dealing with complaints
Proactive approach – able to look at the bigger picture

Job Responsibility

Logging all jobs that come through to the Support Centre
Organising the relevant Engineers to those jobs
Providing a customer focused service to National Account, Local Account and domestic customers
Being the first port of call for all enquiries over phone and email
Dealing with complaints and troubleshooting
Working closely with a number of internal teams and external suppliers
Representing the brand in the best possible way
Being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA's

What we offer

Up to 25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Laptop / Company Mobile
Travel subsidy / mileage
Free Eye Tests / Subsidy for Glasses
Electric Car Charging Points

Fulltime

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Complaints Agent

Job Description

Job Responsibility

Requirements

What we offer

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