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A reputable and award winning employer is looking to add a Complaints Advisor to its team in South West London. The role will join an existing customer service and complaints team focused on delivering the best in service to clients and customers.
Job Responsibility
Investigating and managing complaints through to resolution
Ensure all complaints are acknowledged in the appropriate way
Raise any concerns internally and escalate where necessary
Identify trends and make sure everything is audited
Keep CRM updated with all information
Requirements
Ability to commute to Twickenham/Teddington three days a week
Previous experience in managing complaints (including written responses and ideally to Ombudsman code)
Strong customer service skills
Strong organisation skills and enthusiastic towards problem solving