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Complaints Advisor - Housing / Property

United Kingdom, Teddington 34500.00 GBP / Year · Job Posted June 10, 2026
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Job Description

A reputable and award winning employer is looking to add a Complaints Advisor to its team in South West London. The role will join an existing customer service and complaints team focused on delivering the best in service to clients and customers.

Job Responsibility

  • Investigating and managing complaints through to resolution
  • Ensure all complaints are acknowledged in the appropriate way
  • Raise any concerns internally and escalate where necessary
  • Identify trends and make sure everything is audited
  • Keep CRM updated with all information

Requirements

  • Ability to commute to Twickenham/Teddington three days a week
  • Previous experience in managing complaints (including written responses and ideally to Ombudsman code)
  • Strong customer service skills
  • Strong organisation skills and enthusiastic towards problem solving

What we offer

benefits package

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