Complaint Root Cause Analysis Job at Barclays (Gurugram)

New

Clinical Compliance Manager

At Prime Life, we are committed to delivering outstanding, person-centred care a...

Location

United Kingdom , Leicester

Salary:

69080.00 - 73585.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Registered Nurse (RGN/RMN) with active NMC registration
Significant experience within a nursing home or clinical care setting
Strong understanding of CQC standards and inspection processes
Experience in clinical governance, compliance, or quality roles
Proven experience conducting audits and implementing improvement plans

Job Responsibility

Support services to meet and maintain CQC Fundamental Standards and relevant legislation
Drive improvements to achieve Good and Outstanding CQC ratings
Interpret and implement regulatory updates across all homes
Provide expert compliance guidance to managers and clinical teams
Embed strong clinical governance frameworks across services
Oversee standards in medication management, infection control, safeguarding, and care planning
Monitor key clinical indicators including falls, pressure ulcers, and incidents
Promote consistently high standards of person-centred care
Lead and support a robust programme of clinical audits and quality checks
Carry out regular site visits to assess performance and compliance

What we offer

Competitive salary
Company car contribution, fuel card, phone, and laptop
A rewarding role with real impact on care quality
Opportunity to work across a diverse portfolio of homes
Supportive leadership and collaborative culture
Ongoing professional development

Fulltime

Thematic Risk Analytics Lead Analyst – Vice President

An individual in Enterprise Risk Management plays a critical role in managing th...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Unstructured Data Expertise: Ability to extract, clean, transform and analyze unstructured data from diverse sources such as customer complaints, issues etc
Programming & Tools Proficiency: Strong skills in Python or Java with hands-on experience using key Natural Language Processing/Machine Learning libraries such as NLTK, spaCy, Gensim, TensorFlow, PyTorch or OpenAI APIs
Natural Language Processing & Machine Learning Skills: Expertise in text preprocessing (tokenization, stemming, lemmatization), named entity recognition, sentiment analysis and applying Machine Learning algorithms like classification, clustering and topic modelling
Data Engineering Capabilities: Ability to build and maintain scalable ETL/ELT pipelines and ensure data quality through validation and cleaning. Experience with manage NoSQL databases (MongoDB, Elasticsearch, Cassandra) is plus
Insights & Reporting: Experience converting processed unstructured data into actionable insights using visualizations, dashboards and automated reporting tools
10+ years of experience in Operational Risk Management, Audit, Compliance or other control function
Understanding of how to lead strong governance and controls, and build a culture of responsible finance, good governance, and ethics.
Familiarity with the firm's Code of Conduct, Plan of Supervision, and policies and procedures.
Background in collaborating with business partners on Audit, Compliance, and Regulatory findings and remediation efforts.
Familiarity with enhancing, automating, or simplifying control processes as well as monitoring control exceptions and breaches.

Job Responsibility

Independently design and execute analysis of large scale data populations aggregated from target platforms, processes and product lines, consisting of structured and unstructured data
Effectively identify, quantify and communicate emerging risk from aggregated data not identified by the enterprise in isolated processes to drive proactive risk mitigation
Leads risk and control analysis and validation in line with established standards, provides risk mitigation recommendations.
Collaborates on audit, compliance, and regulatory findings, drives remediation efforts, sets up the quarterly audit process, and oversees the procedural implementation and change management to ensure sound governance and controls.
Enhances and automates control processes, monitors control exceptions and breaches.
Establishes and promotes strong governance, controls, and a culture of responsible finance, contributing to the implementation and oversight of the Control Framework.
Adheres to firm's Code of Conduct, Plan of Supervision, and all role-specific policies and procedures.
Manages risk evaluation in business decisions, ensures compliance with laws and regulations, promptly reports control issues, identifies root causes, and recommends corrective actions to prevent potential breaches.
Maintains updated knowledge in conducting risk and control assessments and effectively influences others.
Drives innovative risk analysis, ensures timely risk reporting, develops key communication materials, leads risk management training, and effectively manages risks related to new activities and business changes.

Fulltime

New

Program Manager Pharmaceuticals

Job Purpose: Within the External Manufacturing you will support Contract Manufac...

Location

Belgium , Wavre

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

University degree with a scientific orientation (Bioengineering, Biology, Biotechnology, Pharmacology, Chemistry) or equivalent experience
5 years of experience in a GMP/cGMP environment (pharma, biotech, or similar regulated industry)
Strong knowledge of GMP and regulatory requirements
Experience in quality assurance activities: deviations, CAPA, change control, complaints management
Experience in lean management, continuous improvement, and governance of processes
Not a hands-on technical lab/production role – focus on process, governance, and QA oversight
Knowledge of SAP and VEEVA is a strong asset
Analytical and critical mindset, with a global and pragmatic approach
Strong problem-solving skills
Good impact and influence capabilities and networking skills to work efficiently within QA, IT, and other operational departments in a matrix organization

Job Responsibility

CMO Quality Oversight & Governance: Take accountability for main quality activities related to CMO management
Review and follow up on deviations, ensuring appropriate investigation and documentation
Monitor and support CAPA implementation and timely closure
Manage and assess change controls linked to CMOs and their impact on product quality
Help put in place and maintain governance for quality processes and interactions with CMOs
Batch Release & Complaints: Provide support for product batch release activities (documentation review, quality decision support)
Ensure the review and approval of product market complaints related to externally manufactured products
Contribute to root cause analysis and definition of corrective and preventive actions
Lean Management & Continuous Improvement: Drive or support continuous improvement initiatives within EM Q DP and across QA/IT matrix teams
Apply lean management principles to streamline quality processes and improve efficiency

What we offer

Rapid growth: Amaris has doubled its workforce in Belgium in two years, providing numerous growth opportunities for employees
Prestigious projects: Candidates will work with renowned clients in the pharmaceutical, biotechnology, and European institutions sectors on impactful missions
International environment: An agile and dynamic structure promotes intrapreneurship and meritocracy, with international exposure at the heart of Europe

Fulltime

Senior Manager, Patient Safety

The Senior Manager, Medical Device end to end Management is a leadership role re...

Location

India , Hyderabad

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

Experience in Patient Safety Services
demonstrated success in clinical, medical, or scientific domains
People management capabilities with experience leading teams
Experience in client relationship management
Understanding of pharmacovigilance operations, clinical research methodologies, and regulatory frameworks
Clinical experience with progressive responsibilities
Strong clinical, regulatory, and medical Patient Safety Services knowledge
Good understanding of ICH, CIOMS, GVP, and pharmacovigilance requirements
Familiarity with automation/AI in pharmacovigilance
Adaptable mindset with enthusiasm for learning

Job Responsibility

Lead the complete lifecycle of medical device complaint handling and post-market surveillance
Oversee FDA MDR reporting including 5-Day, 30-Day, and Supplemental Reports
Ensure high-quality investigations, root cause analysis, and CAPA linkage
Maintain compliance with 21 CFR 803, 820, ISO 13485, and internal QMS standards
Partner with Regulatory, Quality, R&D, and Manufacturing teams to manage product performance and patient safety insights
Support FDA inspections and internal/external audits
Manage and mentor a high-performing complaint operations team
Delegate work to Patient Safety staff according to allocated budget/hours
Coordinate with Solutions Consultant and/or regional Head of Safety Services as appropriate to assign resources to the project, and to assess staffing needs for current and future activities
Conduct interviews for recruitment of new personnel as necessary

Fulltime

Production Lead Technician

Responsible for manufacturing and assembly of clinical and commercial products. ...

Location

United States , Cypress

Salary:

20.00 - 32.00 USD / Hour

Diasorin

Expiration Date

Until further notice

Requirements

Requires High School Degree or higher
Experience working on complex machinery as a Sr. Production Technician or equivalent is preferred
Analytically works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
Receives no instructions on routine work, general instructions on new assignments
Good interpersonal and verbal communication skills
Ability to read, analyze, and interpret general, technical procedures, or governmental regulations
Ability to write reports
Ability to effectively present information and respond to questions from groups of supervisors, engineers, or managers
Ability to add, subtract, multiply, and divide

Job Responsibility

Manufacture of subassemblies, components, and/or kits per documented methods
In-process testing of product with ability to interpret results and perform any required adjustments to product
Execute validation protocols and/or experiments
Ability to perform investigation to identify potential root cause of an issue
Ability to identify and implement CAPA (Corrective Action and Preventative Action)
Understand, comply, support, and enforce FDA and ISO regulatory requirements
Understand, comply, support, and enforce all policies and procedures
Lab maintenance per documented cleaning requirements
Inventory maintenance, replenish raw materials and supplies as required
Proper storage of raw materials, subassemblies, components, and kits

What we offer

Health benefits
Retirement and financial wellbeing
Time off programs
Wellbeing support and perks
Annual incentive program

Fulltime

Plant Quality and Food Safety Technician

Location

United Kingdom , Lisburn

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

3 years relevant experience OR recognised relevant 3rd level qualification
Effective Communication, problem solving and influencing skills
Ability to work company 4 Shift Pattern

Job Responsibility

Timely completion of laboratory checks ensuring compliance to the Quality Plan and to Coca Cola standards
To Set Up and participate in sensory panels as per quality plan
To effectively manage non-conforming product – including detention, root cause analysis, corrective action planning and timely release, with effective communication to Production & Quality/Food Safety Leads
To investigate Consumer/Customer Complaints in a timely manner, engaging with cross functional team, identifying root causes and potential trends, with corrective action plans to drive improvement
To effectively communicate line / area performance driving right first-time culture
To complete metrology checks in-line with plant calibration programme
Active involvement in company programmes
To support line trials and validations
To contribute to the development of the Coca Cola Quality System
To conduct Quality, Food Safety & Health & Safety audits as per schedule

Quality Engineer

As a Quality Engineer, a successful applicant will be responsible for leading qu...

Location

United Kingdom , Swindon

Salary:

40000.00 - 50000.00 GBP / Year

Zenovo

Expiration Date

Until further notice

Requirements

2+ Years experience in Quality Engineering or Manufacturing Quality Engineer Role (within a manufacturing environment)
Proven experience leading end-to-end customer complaint resolution, including preparing and confidently presenting 8D reports
Solid working knowledge of quality tools and methodologies, with strong root cause analysis capability
Effective stakeholder management skills, with the ability to collaborate across Engineering, Manufacturing, Supply Chain, suppliers, and customers

Job Responsibility

Act as the main quality contact for assigned customers, owning issues from initial complaint through investigation, resolution, and closure
Lead customer communication, ensure timely updates, and translate customer requirements into clear internal actions
Coordinate failure analysis and product returns, driving containment, root cause analysis, and effective corrective actions using structured tools (e.g., 5 Whys, Fishbone, Pareto)
Prepare and present high-quality 8D reports and ensure solutions prevent recurrence
Monitor customer quality KPIs and cost of poor quality (COPQ), using data to prioritise actions and escalate repeat issues
Feed lessons learned into process improvements, control plans, and prevention activities
Work with suppliers and internal teams to resolve quality issues, manage nonconformances, support audits, and review process changes for customer impact
Contribute to product launches, support risk reviews, and mentor junior team members to strengthen overall quality performance

Fulltime

Field Service Agent

The Field Service Agent acts as an in-person liaison between Healthfirst and its...

Location

USA , New York City

Salary:

42200.00 - 65960.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High School Diploma or GED equivalent from an accredited institution
Experience in a customer service environment
Experience handling escalated issues, complex situations, and interactions requiring conflict resolution, active listening skills, and empathy
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
Willing to accommodate flexible business needs (Ex: nights, weekends, holidays, alternate locations, and/or overtime with limited notice)
Work experience with Microsoft Office Suite applications including Excel, Word, and Outlook
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills

Job Responsibility

Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products
Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow
Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution
Build sustainable relationships of trust through open and interactive communication with internal and external customers
Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met
Partner with other Healthfirst member-facing departments by participating in community events to engage and educate existing/prospective members
Comply with HIPAA requirements and maintain Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information
adhere to local, state, federal and Healthfirst specific compliance and regulatory guidelines
Assist periodically with weekend responsibilities at Healthfirst Community Offices (CO) or other events
Initiate investigations, partner with other assigned parties to participate in root cause analysis, communicate complex information, take proactive and/or corrective measures and/or recommend solutions and methods for process improvement and follow-up on outstanding customer inquiries and complaints within defined timeframes

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

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Complaint Root Cause Analysis

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