CrawlJobs Logo

Complaint Operations Associate

block.xyz Logo

Block

Location Icon

Location:
United States , Bay Area

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

23.89 - 47.69 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

As a Complaint Operations Associate, you will investigate, resolve, and document complex customer complaints from the Consumer Financial Protection Bureau (CFPB), state and federal regulators, Attorneys General, and litigation channels. Your work directly impacts Cash App's compliance posture, customer trust, and business risk mitigation. This role requires a commitment to regulatory excellence, meticulous attention to detail, and the ability to collaborate effectively across teams while managing high-pressure situations with professionalism.

Job Responsibility:

  • Investigate Tier 1 complaints from CFPB, state/federal agencies, AGs, and litigation channels with thoroughness, objectivity, and sound judgment
  • Develop resolution strategies that balance customer needs with regulatory compliance and business risk mitigation
  • Respond to all complaints within legal SLAs with clear communication and thoroughly documented reasoning suitable for external regulatory review
  • Act on customer accounts to implement corrective actions and resolve consumer issues within Complaint Program SLAs
  • De-escalate consumer complaints and guide customers to understand, manage, and resolve their issues while maintaining firm boundaries on policy compliance
  • Master Cash App Complaint Program policies and procedures, serving as a subject matter expert and knowledge resource
  • Ensure all responses comply with CFPB, state, federal, and global regulations
  • understand and adapt to market-specific regulatory requirements
  • Maintain meticulous documentation that meets external regulatory review standards
  • Recognize when escalation to Legal, Compliance, or Leadership is necessary
  • demonstrate sound judgment in gray areas
  • Comply with all Cash App Complaint Program Policies and Procedures without exception
  • Support Cash App's Litigation Counsel in Small Claims and Arbitration cases, including potential witness testimony or representation for Block, Inc - Cash App
  • Partner with Press, Brand, and Trust & Safety teams to assess reputational risk and coordinate responses to high-visibility escalations
  • Communicate with consumers, regulators, and internal stakeholders with clarity, empathy, and professionalism across email, phone, and video channels
  • Present findings and recommendations to leadership and cross-functional teams with confidence and clarity
  • Contribute to continuous process improvement by identifying gaps, recommending refinements, and enhancing the customer experience

Requirements:

  • 5+ years of customer service, complaint handling, or regulatory compliance experience with demonstrated ability to manage complex, multi-faceted issues
  • Deep product knowledge of Cash App features, functionality, and customer workflows
  • Ability to analyze complex scenarios and synthesize findings into clear recommendations
  • Strong written and verbal communication skills with ability to write clearly and persuasively for regulatory audiences
  • Proven ability to work independently and collaboratively across multiple teams and stakeholders in a fast-paced, high-pressure environment
  • Excellent interpersonal skills with ability to de-escalate tense situations, communicate with empathy, and maintain professional boundaries
  • Sound judgment in ambiguous situations
  • ability to make decisions with incomplete information while balancing competing priorities
  • Commitment to compliance and meticulous attention to detail with ability to follow procedures while thinking strategically about business impact
  • Proficiency with case management systems and documentation tools for tracking, organizing, and analyzing complaint information
What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Block - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Complaint Operations Associate

Specialist, Operations Associate

CHS, Inc has an opportunity to join our grain team full time in Brule, NE! NO ex...
Location
Location
United States , Brule
Salary
Salary:
15.19 - 22.79 USD / Hour
chsinc.com Logo
CHS Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of Operations and/or Business Operations
  • Must meet minimum age requirement
  • Ability to operate machinery such as loaders, conveyors, tractors, and track mobile
  • Ability to work extended hours during peak seasons to meet business demands
  • High School diploma or GED preferred
  • Ability to lift 75 pounds
  • Ability to climb rail cars, ladders, stairs, and bins
  • Ability to work in dust and adverse weather conditions and temperatures
Job Responsibility
Job Responsibility
  • Develop and maintain knowledge of the commodities handled at the location and comply with company policy and government regulations pertaining to commodities
  • Work with customers in a courteous and professional manner
  • Prepare trucks and railcars for loading/unloading, which may require sampling, loosening large nuts, opening hatches, and attaching and/or detaching flexible hoses
  • Load and unload agricultural inputs from railcars and/or trucks using heavy or light duty machinery/equipment. May include bulk and or packaged material
  • Control and monitor all load out functions
  • Understand and operate automated scale/dump systems
  • Conduct and properly record daily, weekly and monthly maintenance tasks including but not limited to lubrication of pumps, valves, and loading arms. Inspect in-use equipment looking for seeps and leaks of process equipment
  • Monitor and maintain quality of inventory (may include blended, bulk or packaged product)
  • Deliver products such as fertilizer, chemical, seed, feed and others to customer sites
  • Keep all work areas in a clean, orderly and safe condition. Conduct regular housekeeping duties such as sweeping, shoveling, power washing, scraping and cleaning up spills. Complete appropriate record keeping
What we offer
What we offer
  • medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance
  • Fulltime
Read More
Arrow Right

Event Operations Manager

Responsible for all operational requirements of the Event Operations department,...
Location
Location
Australia , Gold Coast
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience in the same or similar role, ideally within a 5 star hotel and or restaurant environment
  • Relevant qualification in Hospitality is beneficial
  • Available to work a variety of shifts including weekends, evenings and public holidays
Job Responsibility
Job Responsibility
  • Oversee the management and leadership of the Event Operations Department on a day to day basis to achieve high levels of guest and associate satisfaction, whilst driving commercial outcomes in line with key performance indicators and ensuring quality including compliance and safety is maximized
  • Ensure associate engagement plan is in place and is actioned
  • Lead all Event Operations associates to achieve maximum productivity and client satisfaction
  • To co-ordinate effective associate briefings to ensure correct information is being passed to associates and to set standards are maintained
  • Ensure all associates consistently meet the standards relative to grooming and appearance
  • Work with Culinary leaders to establish effective relationship between front and back of house teams
  • Liaise with other department heads regarding general operations, associate engagement, client relations, promotions and special requirements
  • Develop department training manuals including onboarding, skills and knowledge training and other, to develop associates for competence and continual improvement in role
  • Maintain system of regular associate training
  • Ensure new and existing staff are trained to the desired skill levels for their positions
What we offer
What we offer
  • Unlimited strategic development and career opportunities
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group
  • Recognition programs to keep you motivated
  • The best hotel training opportunities provided
  • Wellbeing and mindfulness programs to ensure you stay healthy
  • Fulltime
Read More
Arrow Right

Import & Export Operations Associate

The Import & Export Operations Associate, Level 2, supports air import and expor...
Location
Location
United States , Hawthorne
Salary
Salary:
21.00 USD / Hour
mmcgrp.com Logo
MMC Group LP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Air import and export operations experience preferred
  • Cold chain logistics experience strongly preferred
  • Understanding of temperature-sensitive and time-critical shipments
  • Proficiency with Microsoft Office applications
  • Ability to lift and move packages weighing approximately 25 to 70 pounds
  • Strong attention to detail with a high sense of urgency
  • Professional demeanor and ability to multitask in a fast-paced environment
  • General knowledge of airport operations and surrounding regional logistics
  • Ability to learn and navigate transportation and shipment tracking systems
  • Strong communication and coordination skills
Job Responsibility
Job Responsibility
  • Coordinate export shipments while maintaining cold chain integrity
  • Work collaboratively with drivers and operations staff to support efficient pickup and delivery schedules
  • Verify shipment documentation and attached paperwork for accuracy and compliance
  • Prepare Master Air Way Bills and complete required shipment bookings
  • File SED documentation for shipments requiring export declarations
  • Monitor shipment notes for clearance and “ok to send” status
  • Respond to gateway and system messages promptly and accurately
  • Monitor inventory of packaging materials and gel packs, ensuring timely replenishment
  • Ensure gel packs are properly pre-conditioned and stored
  • Monitor shipment manifests, inbound and outbound flight activity, post-flight reports, and dispatch screens
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Fulltime
Read More
Arrow Right

Clinical Nursing Supervisor (RN) - Oncology

Clinical Nursing Supervisor (RN) for Oncology department. Provides support in th...
Location
Location
United States , Hazel Crest; Chicago
Salary
Salary:
41.10 - 61.65 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Nurse, Registered (RN) licensure
  • Demonstrates independent problem solving and critical decision making
  • Knows when to obtain additional resources when required
  • Holds clinical staff accountable to AMG rooming standards
  • Ensures timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up
  • Demonstrates appropriate action and takes a lead role in emergency situations
  • Assures timely response to emergency calls by staff
  • Identifies, evaluates, and resolves potential safety problems
  • including equipment maintenance issues
  • Ensures monthly office inspection checklist and other required audits are conducted in a timely manner
Job Responsibility
Job Responsibility
  • Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care
  • Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team
  • Takes a lead role in assisting the clinical team to meet/exceed CI goals
  • Assists physicians and associates in managing patient registries
  • Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered
  • Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans
  • Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP
  • Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction
  • Conducts frequent assessments of patient flow
  • Takes appropriate steps to reduce wait times and to keep patients informed of delays
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Fulltime
Read More
Arrow Right
New

General Manager in Training

The General Manager in Training (GMIT) is responsible for training and developin...
Location
Location
United States , Lincoln
Salary
Salary:
Not provided
acehardware.com Logo
ACE Hardware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED equivalent required
  • Must have a minimum of 5 years of previous retail management experience, hardware experience preferred
  • Working knowledge of computers and Microsoft Office
  • Standing, walking, lifting (up to 50 pounds) and climbing
  • Ability to travel as required
  • Ability to relocate preferred
Job Responsibility
Job Responsibility
  • Customer Service: Provide positive representation
  • Greet customers
  • Proactively assist customers
  • Provide a friendly, outgoing demeanor
  • Ensure calls and pages are answered
  • Possess excellent product knowledge
  • Handle customer complaints
  • Store Operations: Assist and help supervise the general operations of the entire store
  • Responsible for ordering and maintaining product inventory levels
  • Receiving, checking in and stocking of merchandise
  • Fulltime
Read More
Arrow Right
New

Events Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...
Location
Location
United States , Orlando
Salary
Salary:
63000.00 - 83000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
Job Responsibility
Job Responsibility
  • Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
  • Ensures their property events have a seamless turnover from sales to service back to sales
  • Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adheres to all standards, policies, and procedures
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Uses his/her judgment to integrate current trends in event management and event design
  • Fulltime
Read More
Arrow Right

Id access control coordinator iii, dps

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
19.96 - 27.94 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree required
  • Experience in office management and training required
  • Experience in customer service office and storefront environment required
  • Strong analytical, organizational, communication skills and attention to detail required
  • Knowledge of Lenel Badging/ Access Control software applications required
  • General accounting knowledge required
  • DL NUMBER - Driver License, Valid and in State required
Job Responsibility
Job Responsibility
  • Responsible for the creation of university ID's and card reader access database revision and integrity
  • Prepares written policies and procedures for the creation/maintenance of ID's
  • Coordinates staff training
  • Ensures electronic equipment used for ID production environment remains constant
  • Maintains the integrity and confidentiality of University wide identification card/access control databases, ensuring system security at all times consistent with Homeland Security and University of Rochester recommendations
  • Provide reports and control requests from authorized parties for the release of confidential and sensitive information associated with ID and access control data
  • Performs accounting and deposit duties for cash handling operations associated with daily business operations at the University ID Offices
  • Introduces and onboards new staff to the operations and responsibilities of the ID offices
  • May supervise and/or train the work efforts of lower level staff
  • Creates, updates, and maintains written policies for the creation of University ID cards
  • Fulltime
Read More
Arrow Right

Id access control coordinator iii

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
19.96 - 27.94 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree required
  • Bachelor's degree preferred
  • Or equivalent combination of education and experience
  • Experience in office management and training required
  • Experience in customer service office and storefront environment required
  • Strong analytical, organizational, communication skills and attention to detail required
  • Knowledge of Lenel Badging/ Access Control software applications required
  • General accounting knowledge required
  • DL NUMBER - Driver License, Valid and in State required
Job Responsibility
Job Responsibility
  • Responsible for the creation of university ID's and card reader access database revision and integrity
  • Prepares written policies and procedures for the creation/maintenance of ID's
  • Coordinates staff training
  • Ensures electronic equipment used for ID production environment remains constant
  • Maintains the integrity and confidentiality of University wide identification card/access control databases, ensuring system security at all times consistent with Homeland Security and University of Rochester recommendations
  • Provide reports and control requests from authorized parties for the release of confidential and sensitive information associated with ID and access control data
  • Performs accounting and deposit duties for cash handling operations associated with daily business operations at the University ID Offices
  • Introduces and onboards new staff to the operations and responsibilities of the ID offices
  • Ensures annual staff mandatories are completed
  • Provides educational material to staff to facilitate the learning process
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy