Complaint Officer Job at Abri (London)

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , Yeovil

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
experienced in investigating complaints and finding creative solutions
share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
acknowledge and investigate their case
reach a fair outcome
act as an ambassador for Abri, championing customer-first approach
help continue to deliver a fantastic customer experience by putting things right and getting to the root of where we can do better

What we offer

Competitive salaries
comprehensive benefits
excellent working environment

Fulltime

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , Eastleigh

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
experienced in investigating complaints and finding creative solutions

Job Responsibility

Deliver an exceptional experience for our customers by guiding them through the complaint handling process
acknowledging and investigating their case
reaching a fair outcome
act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

Complaint Officer

We’re proud to say our customers are at the heart of all we do, and one of our t...

Location

United Kingdom , Bracknell

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
Experienced in investigating complaints and finding creative solutions
Ensuring the customer’s kept in the loop
Share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
Acknowledge and investigate customer cases
Reach a fair outcome
Act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey
Help us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers

What we offer

Comprehensive benefits
Excellent working environment

Fulltime

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , Bracknell

Salary:

31517.72 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
Experienced in investigating complaints and finding creative solutions
Ensuring the customer’s kept in the loop
Share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
Acknowledge and investigate customer cases
Reach a fair outcome
Act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey
Help us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers

What we offer

Comprehensive benefits
Excellent working environment

Fulltime

Barclaycard Payments Complaint Officer

Embark on a transformative journey as Barclaycard Payments Complaint Officer at ...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent communication skills
problem solving mindset
strong commitment to resolving complaints in a professional and timely manner
Proven experience in Customer service role in voice or back office process
Conflict resolution skills and the ability to handle difficult or emotional conversations
Experience in analyzing workflows, optimizing procedures and delivering high quality service

Job Responsibility

Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution
Collaboration with teams across the bank to align and integrate operational processes
Identification of areas for improvement and providing recommendations in operational processes
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice in banking operations
Participation in projects and initiatives to improve operational efficiency and effectiveness

What we offer

Wellness rooms
gyms
mental health support
inclusive culture
collaborative areas
socialising
sports
community events
volunteering
hybrid working

Fulltime

Resident Services Assistant

Location

United Kingdom , Glasgow

Salary:

19920.68 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Exceptional customer service skills, always displaying a helpful and patient attitude
Experience using Microsoft Office software
Quick and efficient learning ability
Proficient in presenting information accurately, professionally, and appropriately
Experience prioritising workload to meet competing deadlines without close supervision
Team player with a flexible approach
Previous customer service experience is desirable

Job Responsibility

Provide a warm and friendly meet and greet service, reception support, and help desk assistance
Contribute to various back-office functions, providing administrative support to the operations team and General Manager
Support open days, intake days, and departures
Assist students, visitors, and external contacts on a day-to-day basis
Handle customer and visitor inquiries via email, website, telephone, and in person
Operate a professional helpdesk and telephone service
Promptly and helpfully respond to student queries
Address and resolve any complaints that arise

What we offer

Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Birthday off
Cycle-to-work scheme
2 charity days per annum
Opportunity to work towards a nationally recognised qualification

Parttime

Estate Patrol Security Officer

To work as a member of estate security team. For the protection of persons and p...

Location

United Kingdom , Tower Hill

Salary:

14.80 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Must be of good general health and fitness. Be able to work outdoors actively carrying out patrols
Must have previous security experience
Must be able to cope with high pressure situations
Excellent timekeeping and attendance is critical
Must hold a valid Door Supervision or a Close Protection SIA licence
First aid trained
Excellent Customer Service, literacy and communication skills
Have excellent spoken and written English
Possess an excellent telephone manner
Possess excellent report writing skills

Job Responsibility

Assist in the provision of day-to-day Front-Line Security for the estate
Interact with all stakeholders, visitors, tenants and management team, dealing with any requests and escalating these where required to the estate Security Management team via the estate Security Control Room
Carry out regular patrols and inspections, both internal and external across the estate including car parks
Working with the various Front of House Security teams providing relief cover for breaks
Maintaining good order on site including the protection of everyone therein against violent acts, abuse and accident
The protection of private property belonging to the client, their staff and visitors against loss, theft and damage
Ensure basic fire precautions are in place and means of escape are kept clear
Providing full reports on all maintenance and security related issues
Escalating any contractor issues to the onsite FM / Estate Security Control Room
Provide information for and in accordance with company disciplinary procedures

What we offer

Virtual GP
Employee Assistance Programme
Group Life Assurance
Personal Pension
Cycle to Work Scheme
Tech Scheme
Company Sick Pay Scheme
Long Service Awards
Recognition Awards
Comprehensive Training

Fulltime

Senior Client Operations Account Executive

The purpose of the Sr Client Operations Account Executive role within the Produc...

Location

United Kingdom , London

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Meaningful experience in a similar role
Highly organised with excellent attention to detail
Ability to prioritise and manage own workload
Proactive and solution orientated approach
Ability to handle a high volume workload within pressurised time frames
Strong internal & external stakeholder management skills
Up-to-date working knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
Educated to GCSE level (or equivalent) including English and Maths
Strong numeracy skills
Problem solving ability

Job Responsibility

Perform the daily activities associated with all global clients that have engagements with Collinson
On-boarding of clients to agreed implementation specifics and timelines
Investigation of disputes and complaints and resolution to a satisfactory outcome
Creation and distribution of account information, management information and reporting
Communicate with Clients on a regular basis and respond to specific queries and requests
Identifies when account management issues should be escalated internally for oversight and response
Contribute to weekly / monthly & quarterly meetings with key stakeholders & client leadership as required
Coordinate with Commercial teams for handover of new Clients and commencement of the on-boarding process
Coordinate Data feed implementations/migrations
Producing/distributing monthly reports to the client

Fulltime

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Complaint Officer

Job Description

Job Responsibility

Requirements

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