Complaint Officer Job at Abri (Eastleigh)

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , Yeovil

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
experienced in investigating complaints and finding creative solutions
share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
acknowledge and investigate their case
reach a fair outcome
act as an ambassador for Abri, championing customer-first approach
help continue to deliver a fantastic customer experience by putting things right and getting to the root of where we can do better

What we offer

Competitive salaries
comprehensive benefits
excellent working environment

Fulltime

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , London

Salary:

37887.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
Experienced in investigating complaints and finding creative solutions
Committed to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
Acknowledge and investigate customer cases and reach a fair outcome
Act as an ambassador for Abri championing customer-first approach
Get to the root of where we can do better for customers

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

Complaint Officer

We’re proud to say our customers are at the heart of all we do, and one of our t...

Location

United Kingdom , Bracknell

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
Experienced in investigating complaints and finding creative solutions
Ensuring the customer’s kept in the loop
Share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
Acknowledge and investigate customer cases
Reach a fair outcome
Act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey
Help us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers

What we offer

Comprehensive benefits
Excellent working environment

Fulltime

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , Bracknell

Salary:

31517.72 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
Experienced in investigating complaints and finding creative solutions
Ensuring the customer’s kept in the loop
Share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
Acknowledge and investigate customer cases
Reach a fair outcome
Act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey
Help us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers

What we offer

Comprehensive benefits
Excellent working environment

Fulltime

Barclaycard Payments Complaint Officer

Embark on a transformative journey as Barclaycard Payments Complaint Officer at ...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent communication skills
problem solving mindset
strong commitment to resolving complaints in a professional and timely manner
Proven experience in Customer service role in voice or back office process
Conflict resolution skills and the ability to handle difficult or emotional conversations
Experience in analyzing workflows, optimizing procedures and delivering high quality service

Job Responsibility

Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution
Collaboration with teams across the bank to align and integrate operational processes
Identification of areas for improvement and providing recommendations in operational processes
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice in banking operations
Participation in projects and initiatives to improve operational efficiency and effectiveness

What we offer

Wellness rooms
gyms
mental health support
inclusive culture
collaborative areas
socialising
sports
community events
volunteering
hybrid working

Fulltime

New

Overnight Officer-Safety & Security

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary

Fulltime

New

Security Manager

Manages the daily functions of the department to ensure protection of property a...

Location

United States , San Juan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
2 years experience in the security/loss prevention or related professional area

Job Responsibility

Manages the daily functions of the department to ensure protection of property assets, associates, guests and property
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Trains staff in established emergency procedures and implements accident and fire prevention procedures
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times
Complies with applicable federal, state and local law and safety regulations
Follows proper key control guidelines in loss prevention and in the property
Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional
Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system

Fulltime

New

Customer Service Officer

Customer Service Officer - HMCTS (Newcastle Upon Tyne) Newcastle Law Court Tem...

Location

United Kingdom , Newcastle upon Tyne

Salary:

12.86 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational skills with attention to detail
Excellent communication skills, both face-to-face and over the phone
Ability to handle sensitive information with confidentiality
Proactive approach to problem-solving and risk management
Experience in administrative roles within a customer service or justice environment is desirable
Knowledge of health and safety procedures is advantageous
Ability to work effectively as part of a team and independently when required
Must be able to pass a DBS and have valid right to work

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
Engaging with users and stakeholders face-to-face, via telephone, and through written correspondence, offering clear guidance and support
Signposting users to appropriate services and providing accurate information, especially for those with complex needs
Supporting users through complaints procedures, ensuring swift responses to prevent escalation
Identifying risks related to HMCTS buildings, informing the Senior Person on Site, and providing immediate response when necessary
Processing work according to standard operating procedures to meet performance targets
Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
Handling jury service tasks including selection, deferrals, reassignments, attendance tracking, and processing expenses and court fees
Assisting with listing and scheduling to optimise judicial time
Providing judicial support such as diary management and administrative assistance

Fulltime

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Complaint Officer

Job Description

Job Responsibility

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What we offer

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