Complaint Officer Job at Abri (Yeovil)

Complaints and Feedback Officer

Join Warrigal as a Complaints and Feedback Officer, a role central to our commit...

Location

Australia , Oak Flats

Salary:

72400.00 AUD / Year

Warrigal

Expiration Date

Until further notice

Requirements

Strong understanding of system management and recording systems
Proficiency in data entry with attention to detail and accuracy
Ability to interpret and apply policies, procedures, and regulations
Analytical and problem-solving skills with the ability to identify trends
Excellent time management and organisational skills
Intermediate computer literacy (Microsoft Office suite and data tracking tools)
Integrity and confidentiality when handling sensitive information
Collaborative mindset and ability to work across teams

Job Responsibility

Ensure feedback and complaints are managed effectively and respectfully
Record, track, and follow up on all feedback and complaints
Liaise with teams to resolve issues and escalate high-risk matters when needed
Support staff understanding, compliance audits, and training initiatives

What we offer

Super + packaging benefits
Not For Profit salary packaging benefits – pay up to $18,550 less tax per year
Career break schemes, additional purchased leave
Commitment to on-going professional and career development
Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
24/7 access to mental, physical, social and financial support via the LifeWorks app

Fulltime

Customer Service Advisor

Office Angels are proud to be working with this local business in their search f...

Location

United Kingdom , Ashford

Salary:

12.60 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Experience in managing customer complaints
A positive attitude and the ability to work in a fast-paced environment
Strong organisational skills and attention to detail
Proficiency in using office software and handling multi-line phone systems.

Job Responsibility

Providing comprehensive administrative support across various departmental functions
Logging, monitoring, and ensuring timely follow-up of complaints until resolution
Managing and responding to incoming emails with clarity and professionalism
Drafting and utilising standardised template responses to ensure consistency and efficiency in communication
Engaging with members of the public to uphold and promote our client's reputation for excellence.

Parttime

Senior Complaints Resolutions Officer

We are recruiting an experienced Senior Complaints Officer to join a local autho...

Location

United Kingdom , West London

Salary:

32.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience handling complaints within a local authority or public sector setting
Strong knowledge of complaints procedures and performance standards
Experience responding to Members’ Enquiries
Excellent written communication and case management skills
Ability to manage competing priorities in a fast-paced environment

Job Responsibility

Deliver a high-quality complaints, enquiries, and compliments management service
Draft clear, compliant, and timely responses to complaints and Members’ Enquiries
Ensure cases are managed in line with Council policies, procedures, and performance targets
Resolve issues efficiently to prevent escalation to higher complaint stages or external bodies
Identify learning outcomes and contribute to service improvement
Provide line management and supervision to up to two Customer Resolution Officers, subject to operational requirements

Fulltime

Customer Relations Officer – Complaints

Join Barclays as a Customer Relations Officer – Complaints, where you’ll begin b...

Location

United Kingdom , Northampton

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in customer service (internal or external)
Ability to manage a high volume of customer queries without compromising quality
Excellent communication skills, both written and verbal, with the ability to tailor your message
Solid PC skills, including proficiency in Microsoft Office
Be comfortable in handling customer complaints with professionalism and empathy
Possess strong communication skills, both verbal and written
Work effectively under pressure to meet deadlines while maintaining high service standards
Collaborate with stakeholders to address and resolve issues
Contribute to a team-oriented environment

Job Responsibility

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone

Fulltime

Clerical Admin Officer

To provide support for the effective handling of complaints about Ofsted's inspe...

Location

United Kingdom , Nottingham

Salary:

13.81 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Confident in the use of Microsoft packages, particularly Word and Outlook
Attention to detail especially with spelling and grammar
Excellent verbal and written communication skills
The ability to work to deadlines and adapt to changing circumstances
Comfortable liaising with all staff
Similar office experience
Must be able to pass a clear Standard DBS check
Must provide proof of Right to Work in the UK

Job Responsibility

Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch
Managing own caseload of between 30 to 40 cases
Draft and send standardised acknowledgement letters for each complaint
Proof-reading the outcome letters, ensuring all are grammatically correct
Use of the Dynamics system
Monitoring of the complaint's inbox, reading all emails, responding or redirecting to the relevant officers
Support the invoice reconciliation process
Support team members with general administration duties, as required
Prioritising deadlines

What we offer

Paid holidays and pension scheme
Accrual of up to 33 days paid annual leave pro rata available (inclusive of bank holidays)
Full training given on site

Fulltime

Medical Office Manager III, Neurology

We are looking to add a highly motivated and experienced Medical Office Manager ...

Location

United States , Jacksonville Beach

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Five Years Relevant Equivalent Experience in Lieu of Education Required
Three-Five Years Managerial Experience Required

Job Responsibility

Manage day to day operations of the physician's office including staffing, scheduling, profit/loss, and complaint resolution
Responsible for front and back office operations
Order supplies, maintain office budget, and send out standardized reports on a regular basis
Staffing
Scheduling
Profit/loss
Complaint resolution
Patient satisfaction
Compliance with regulatory requirements
Work flow efficiency

Fulltime

New

Case Officer

Office Angels are recruiting for a Case Officer for a regulatory body whose head...

Location

United Kingdom , Manchester

Salary:

16.21 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent verbal and written English (essential)
Previous administration experience in a busy environment (essential)
Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential)
Ability to work at pace and work independently (essential)
Excellent organisational skills (essential)
Ability to follow stringent policies and procedures (essential)
Basic understanding of safeguarding (desirable)
Experience of managing own caseload (desirable)

Job Responsibility

Processing complaints and recommending/deciding on the appropriate course of action
Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard
Providing an excellent service to complainants
Email correspondence
Quality checking yours and others work
Supporting the administrators within the team
Following strict procedures and protocols
Updating the in-house database to ensure your work is recorded currently
Following strict processes and procedures
Managing own caseload of complaints

What we offer

Weekly pay
Hybrid working

Fulltime

Complaints Officer

The Complaints Officer plays a key role in supporting continuous service improve...

Location

United Kingdom , Stratford

Salary:

30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Knowledge of complaint handling processes and procedures is essential
Knowledge of the Housing Ombudsman guidelines is desirable
Proven understanding of Customer Care with reference to vulnerable people is essential
Experience of working within a Customer Services or Complaints environment is essential
Excellent Customer service skills with a can-do approach to problem solving is essential
Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential

Job Responsibility

Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints
Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman’s Complaint Handling Code
Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes
Accurately record all complaints, enquiries and outcomes on the Company’s Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract
Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident’s satisfaction
Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner
Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives
Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client
Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required
Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary

What we offer

Competitive annual salary
Annual holiday
25 + Bank holidays
Up to £2,000 colleague referral fee
Long-service awards at key milestones
Perkbox – discounts on coffee, cinema, travel and wellbeing
1 paid volunteer day each year
Ongoing training, support and progression, Axis promotes from within

Fulltime

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Complaint Officer

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