Complaint Officer Job at Abri (Bracknell)

Complaints and Feedback Officer

Join Warrigal as a Complaints and Feedback Officer, a role central to our commit...

Location

Australia , Oak Flats

Salary:

72400.00 AUD / Year

Warrigal

Expiration Date

Until further notice

Requirements

Strong understanding of system management and recording systems
Proficiency in data entry with attention to detail and accuracy
Ability to interpret and apply policies, procedures, and regulations
Analytical and problem-solving skills with the ability to identify trends
Excellent time management and organisational skills
Intermediate computer literacy (Microsoft Office suite and data tracking tools)
Integrity and confidentiality when handling sensitive information
Collaborative mindset and ability to work across teams

Job Responsibility

Ensure feedback and complaints are managed effectively and respectfully
Record, track, and follow up on all feedback and complaints
Liaise with teams to resolve issues and escalate high-risk matters when needed
Support staff understanding, compliance audits, and training initiatives

What we offer

Super + packaging benefits
Not For Profit salary packaging benefits – pay up to $18,550 less tax per year
Career break schemes, additional purchased leave
Commitment to on-going professional and career development
Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
24/7 access to mental, physical, social and financial support via the LifeWorks app

Fulltime

Customer Service Administrator

Office Angels Glasgow have an exciting opportunity for an experienced Customer S...

Location

United Kingdom , Cambuslang

Salary:

12.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in administration and customer service
proficiency in Microsoft Office Suite and basic computer skills
people focused and thrive on helping others
exceptional communication skills and a positive attitude
thrive in high-pressure environments
experience with complaints handling

Job Responsibility

Be the primary point of contact for all customers and manage the phone lines for all incoming calls
manage the company inbox and compose professional emails to customers
provide administrative support across various departments
greet and assist any visitors
manage and update the in-house databases with customer information

What we offer

Access to discount vouchers with many high street brands
eye care vouchers and money towards glasses should you require them for VDU purposes
permanent job search support while in assignments
expert interview support and advice
weekly pay
pension scheme option with employer contributions
28 days paid annual leave
statutory sick pay
access to confidential assistance programme for issues including grief, stress, and legal matters

Fulltime

Customer Service Advisor

Office Angels are proud to be working with this local business in their search f...

Location

United Kingdom , Ashford

Salary:

12.60 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Experience in managing customer complaints
A positive attitude and the ability to work in a fast-paced environment
Strong organisational skills and attention to detail
Proficiency in using office software and handling multi-line phone systems.

Job Responsibility

Providing comprehensive administrative support across various departmental functions
Logging, monitoring, and ensuring timely follow-up of complaints until resolution
Managing and responding to incoming emails with clarity and professionalism
Drafting and utilising standardised template responses to ensure consistency and efficiency in communication
Engaging with members of the public to uphold and promote our client's reputation for excellence.

Parttime

Medical Office Manager III, Neurology

We are looking to add a highly motivated and experienced Medical Office Manager ...

Location

United States , Jacksonville Beach

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Five Years Relevant Equivalent Experience in Lieu of Education Required
Three-Five Years Managerial Experience Required

Job Responsibility

Manage day to day operations of the physician's office including staffing, scheduling, profit/loss, and complaint resolution
Responsible for front and back office operations
Order supplies, maintain office budget, and send out standardized reports on a regular basis
Staffing
Scheduling
Profit/loss
Complaint resolution
Patient satisfaction
Compliance with regulatory requirements
Work flow efficiency

Fulltime

Complaints Officer

The Complaints Officer role is to effectively investigate and respond to complai...

Location

United Kingdom , Stratford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Knowledge of complaint handling processes and procedures
Proven understanding of Customer Care with reference to vulnerable people
Experience of handling complaints and responding to customer dissatisfaction
Experience of making timely and rational decisions, based on relevant information and experience

Job Responsibility

Proactively respond to expressions of dissatisfaction at the initial stage, preventing escalation wherever possible
Investigate and register all complaints and report in accordance with company and client procedures
Ensure all MP/Councilor enquiries and complaints are investigated and resolved efficiently and within target timescales, advising residents and clients of their outcomes
Ensure all complaints are recorded on the Company’s Central Complaints Log as well as on any logs or trackers required to be completed by the clients for each contract
Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service
Identify training needs across the department to enhance service delivery
Report on trends relating to employee conduct and escalate any concerns to Customer Experience Manager
To contribute ideas and suggestions that may enable the company to provide a better service
Provide any other reports requested by Complaints Team Leader or Customer Experience Manager
Fully comply with the Organisations Health and Safety and Lone Working policies

What we offer

Annual holiday: 25 + Bank holidays
Long service awards: continuous service at key achievements are rewarded
Perkbox: from free coffees and cinema tickets to trips away and much more
Volunteer day: paid yearly volunteer days for a worthy cause

Complaints Officer

The Complaints Officer plays a key role in supporting continuous service improve...

Location

United Kingdom , Stratford

Salary:

30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Knowledge of complaint handling processes and procedures is essential
Knowledge of the Housing Ombudsman guidelines is desirable
Proven understanding of Customer Care with reference to vulnerable people is essential
Experience of working within a Customer Services or Complaints environment is essential
Excellent Customer service skills with a can-do approach to problem solving is essential
Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential

Job Responsibility

Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints
Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman’s Complaint Handling Code
Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes
Accurately record all complaints, enquiries and outcomes on the Company’s Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract
Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident’s satisfaction
Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner
Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives
Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client
Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required
Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary

What we offer

Competitive annual salary
Annual holiday
25 + Bank holidays
Up to £2,000 colleague referral fee
Long-service awards at key milestones
Perkbox – discounts on coffee, cinema, travel and wellbeing
1 paid volunteer day each year
Ongoing training, support and progression, Axis promotes from within

Fulltime

Office Administrator

The Office Administrator is responsible for providing essential administrative s...

Location

United Kingdom , Gatwick, Heathrow, Leicester, Stansted

Salary:

Not provided

AESN Limited

Expiration Date

Until further notice

Requirements

Strong organizational and time management skills
Excellent communication and interpersonal skills
Proficiency in office software (e.g., Microsoft Office)
Ability to multitask and prioritize tasks
Attention to detail and accuracy

Job Responsibility

Manage office supplies, equipment, and inventory
Maintain office records and files
Coordinate office maintenance and repairs
Answer and direct phone calls
Greet visitors and maintain a professional reception area
Accurately enter data into computer systems
Maintain electronic and physical records
Prepare and file reports
Assist with recruitment and onboarding processes
Maintain employee records and files

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...

Location

United Kingdom , Milton Keynes

Salary:

24000.00 - 30000.00 GBP / Year

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

Job Responsibility

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

What we offer

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around

Complaint Officer

Abri

Location:
United Kingdom , Bracknell

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 05, 2026

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