Complaint Officer Job at Abri (Bracknell)

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , Yeovil

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
experienced in investigating complaints and finding creative solutions
share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
acknowledge and investigate their case
reach a fair outcome
act as an ambassador for Abri, championing customer-first approach
help continue to deliver a fantastic customer experience by putting things right and getting to the root of where we can do better

What we offer

Competitive salaries
comprehensive benefits
excellent working environment

Fulltime

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , London

Salary:

37887.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
Experienced in investigating complaints and finding creative solutions
Committed to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
Acknowledge and investigate customer cases and reach a fair outcome
Act as an ambassador for Abri championing customer-first approach
Get to the root of where we can do better for customers

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , Eastleigh

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
experienced in investigating complaints and finding creative solutions

Job Responsibility

Deliver an exceptional experience for our customers by guiding them through the complaint handling process
acknowledging and investigating their case
reaching a fair outcome
act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

Complaint Officer

We’re proud to say our customers are at the heart of all we do, and one of our t...

Location

United Kingdom , Bracknell

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
Experienced in investigating complaints and finding creative solutions
Ensuring the customer’s kept in the loop
Share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Deliver an exceptional experience for customers by guiding them through the complaint handling process
Acknowledge and investigate customer cases
Reach a fair outcome
Act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey
Help us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers

What we offer

Comprehensive benefits
Excellent working environment

Fulltime

Senior Complaint Officer

Shropshire Council’s Feedback and Insight Team is looking for a Senior Complaint...

Location

United Kingdom , Shrewsbury

Salary:

39862.00 - 44075.00 GBP / Year

Shropshire Council

Expiration Date

June 28, 2026

Requirements

Experience of complaints handling, complaint procedures
well-developed customer service and case management skills
good IT skills

Job Responsibility

Supporting complaints officers with challenging cases
supporting Shropshire Council’s implementation of the Local Government and Social Care Ombudsman’s Complaint Handling Code
act as a specialist providing procedural and case handling advice to internal and commissioned services

Fulltime

Barclaycard Payments Complaint Officer

Embark on a transformative journey as Barclaycard Payments Complaint Officer at ...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent communication skills
problem solving mindset
strong commitment to resolving complaints in a professional and timely manner
Proven experience in Customer service role in voice or back office process
Conflict resolution skills and the ability to handle difficult or emotional conversations
Experience in analyzing workflows, optimizing procedures and delivering high quality service

Job Responsibility

Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution
Collaboration with teams across the bank to align and integrate operational processes
Identification of areas for improvement and providing recommendations in operational processes
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice in banking operations
Participation in projects and initiatives to improve operational efficiency and effectiveness

What we offer

Wellness rooms
gyms
mental health support
inclusive culture
collaborative areas
socialising
sports
community events
volunteering
hybrid working

Fulltime

RAN Optimization Expert

We are seeking an experienced RAN Optimisation Expert to drive radio network per...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Degree-qualified in Electrical, Communications, or Electronic Engineering
Extensive experience (typically 8+ years) in radio planning and optimisation
Strong hands-on expertise across 2G, 3G, 4G, and 5G technologies
Experienced in analysing KPIs, traces, field measurements, and crowdsourced data
Comfortable working with optimisation tools and reporting platforms (e.g. TEMS, MS Office)
Experienced in capacity management, traffic steering, feature trials, and vendor swap activities
Confident communicator with strong stakeholder, presentation, and reporting skills
Able to provide technical leadership and collaborate across diverse teams

Job Responsibility

Monitor, troubleshoot, and optimise radio network performance across a defined area using system KPIs, field measurements, and crowdsourced data
Identify and resolve worst-cell and accessibility, retainability, and throughput issues
Conduct radio optimisation audits covering parameters, neighbours, licences, and hardware configurations
Propose and assess optimisation actions, including physical and software-based solutions
Lead utilisation and capacity studies across radio resources, interfaces, and signalling channels
Support multi-carrier strategies and multi-RAT interoperability for circuit-switched and packet-switched services
Evaluate new software releases and features, including trials and parameter assessments
Support customer complaint resolution and prepare networks for special events
Contribute to global audits and regional studies to maintain consistent network performance
Share knowledge, mentor less-experienced colleagues, and contribute to team technical development

What we offer

Opportunity to work on advanced radio technologies, including large-scale 5G networks
Exposure to regional and global optimisation programmes and audits
A collaborative environment that values learning, knowledge-sharing, and technical excellence
The chance to influence network strategy and customer experience at scale
Career development within a global technology organisation

Fulltime

New

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

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Complaint Officer

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