Complaint Management Job at Robert Bosch Sp. z o.o. (Rayong)

Complaints Management

The Complaints Management Team plays a key role in ensuring customer satisfactio...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Bachelor’s or Associate’s Degree in related field from a four-year college or university or alternate “equivalency” of a combination of education and experience is sufficient
Must have previous experience in AU Telco complaints handling, with solid understanding of TIO and ACMA requirements
Number of years of experience: 6-12 months successful experience in Complaints Management or above
Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high-speed environment.
Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers
establish collaborative relationships with peers.
Possess strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
Excellent written and verbal skills

Job Responsibility

Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to de-escalate matters in a calm and professional manner
Ability to translate and articulate complicated and multi-layered information into simple messages
Analytic mind that enjoys putting together clues found throughout a variety of information sources
Must be able to work independently
Interest in continuously expanding the scope of your expertise through experience and training activities
Superior written communication skills
Advanced comfort level with technology
Adherence to following internal policy
Shift priorities with little advance notice

Fulltime

Qhse Manager

At Luanda International Airport (NBJ), Aviapartner is fast growing its operation...

Location

Angola , Luanda

Salary:

Not provided

Aviapartner

Expiration Date

Until further notice

Requirements

Safeguard the implementation and accuracy of the quality and environmental program
Plan and follow up station audits and inspections, including the creation of the audit plan and organization of internal audits and audits for subcontractors at the station
Provide support for external audits from a to z
Initiate and follow-up corrective actions and opportunities for improvement and closure of findings within agreed deadlines for internal and external audits in cooperation with station management and department managers
Perform quality inspections and audits when qualified
Ensure initial gap analysis and follow up on changes of airport requirements
Ensure initial gap analysis and follow up on changes of airline requirements (together with the customer services department and liaison officers/key account managers where available)
Safeguard document control at the station in line with AQ01 Documentation Program
Keep local Procedures and Working instructions for the station up to date in the intranet appropriate page (Intranet Procedures) with minimum review every 3 years of all documents
Keep airline manuals for the station up to date in Airline Manuals in Intranet Procedures

Job Responsibility

Support the station manager in his responsibilities for quality running the operational quality control program at the station as described in the Station Quality Program (AQ10) to guarantee compliance with the Aviapartner standards, applicable regulations and requirements of the customer airlines
Contribute actively to meeting the agreed KPI targets
Achieve and maintain ISO9001/14001/ISAGO registration at the station

Compliance and Governance Coordinator

This role is critical in managing and coordinating the resolution of all complai...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

Compliance Officer

To be a positive member of the Compliance Team in the UK that acts as a safeguar...

Location

United Kingdom , Various location across UK

Salary:

45000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Keep up to date with, and understand, relevant laws and regulations
Support the business with ongoing projects to ensure regulatory changes are understood
Update documentation as appropriate for the business to remain compliant
Support the auditing and role plays across all business areas
Support the business meet its growth aspirations by supporting new business pitches
Support the Head of Compliance with responding to the regulators or PI insurers requests for information
Support the Head of Compliance with updating the Board in a timely way
Support the Head of Compliance in actions arising from the ongoing Risk Committee process
Monitor and report on available management data
Manage complaints and the complaints process

Job Responsibility

To be a positive member of the Compliance Team in the UK that acts as a safeguard for the business, promotes ethical practices, ensures regulatory compliance, mitigates risk and supports the overall wellbeing of the company as well as for our clients

Fulltime

Compliance Coordinator

This role is critical in managing and coordinating the resolution of all complai...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

Compliance and Governance Coordinator

We are looking for a diligent and proactive Compliance and Governance Coordinato...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

Compliance and Governance Coordinator

We are looking for a diligent and proactive Compliance and Governance Coordinato...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Pharmacy Technician NVQ/BTEC (advantageous)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
Data handling and reporting skills
Excellent collaborator management and attention to detail
Proven experience in complaint management within pharmaceutical or healthcare sectors
Familiarity with complaint management systems and databases
Experience delivering training using multiple methods
Understanding of RPS guidelines (Appendix 19)
Knowledge of patient confidentiality and information governance

Job Responsibility

Validate and coordinate complaints across pharmacy sites within required timeframes
Manage Baxter and NHS.net complaints inboxes
Log and track complaints, ensuring clear communication with complainants
Coordinate investigations with internal teams and external providers
Accurately code and categorise complaints in line with RPS Professional Standards
Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
Support training initiatives for effective complaints management
Collaborate with operational departments and external collaborators to ensure smooth communication
Generate weekly complaints updates and chair meetings to track investigations
Analyse complaint data, produce reports, and identify process improvement opportunities

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Fulltime

Service Sales Lead

We're looking for an experienced Service Sales Team Lead to join our team! This ...

Location

Australia , Warabrook

Salary:

Not provided

Aruma

Expiration Date

Until further notice

Requirements

Demonstrated experience (3+ years in a business and/or customer service leadership role)
Experience within a contact centre environment is preferred yet not essential
Previous customer resolution, complaint management and/or customer service experience
Experience working in a customer facing, and values driven organisation
Experience in driving positive cultural reform and building workforce capability
Engaging personality, well developed presentation, written, verbal and listening skills, including an excellent telephone manner
Commitment to the customer service ethic, always putting the needs of the customer first
Able to adapt communication style to specific needs of individuals and groups
Self-motivated, accountable and customer focused
Demonstrate confidence, empathy, and sound business judgement in interactions and in the provision of advice

Job Responsibility

Assist the National Business Development Manager to maintain the development, achievement and continuous improvement of the team objectives and plans
Identify improvement opportunities and offer possible solutions
Ensure reports, projects, presentations, and other administrative work are completed as required
Constructively and cooperatively participate and contribute to the team environment
Be a champion of the company’s Complaints and Feedback Policies and Procedures
Dealing with complaints over the phone and in writing
Assessing complaints received with a view to determine the appropriate department responsible for responding to complainant
Providing, both verbally and written, clear and accurate advice to all complainants, internal and external stakeholders
Ensure any feedback or complaint received is documented and referred to the business within a timely manner
Oversee all complaints entered into the company’s system and ensure they are managed up to resolution

What we offer

Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
Fitness Passport: Access to subsidised Gym membership
Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist
Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa
Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation

Fulltime

Complaint Management

Robert Bosch Sp. z o.o.

Location:
Thailand , Rayong

Category:
Quality Control

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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