CrawlJobs Logo
Robert Bosch Sp. z o.o. Logo Robert Bosch Sp. z o.o. · Quality Control

Complaint Management

Thailand, Rayong · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

Are you passionate about quality, problem-solving, and driving continuous improvement? Join us at Bosch Amata Plant as a key player in our Complaint Management team, where you’ll work closely with suppliers, internal teams, and global systems to uphold world-class quality standards. You will lead and support complaint management activities, drive 8D reporting excellence, and ensure that all quality and safety requirements are met. This role is ideal for candidates who enjoy analytical work, cross-functional coordination, and continuous improvement.

Job Responsibility

  • Manage complaint handling processes aligned with KPIs
  • Drive action plans to achieve key performance indicators related to Supplier and Customer Related Incidents (SRI/CRI)
  • Monitor and follow up on supplier 8D reports with focus on quality and on-time closure (<60 days)
  • Implement and support global tools such as SupplyOn for 8D reporting
  • Maintain updated work processes in compliance with Bosch Quality Management Systems, ISO/IATF16949, and safety/environmental standards
  • Coordinate competency development and maintain 100% skill matrix penetration
  • Support internal and external audits, including Corrective/Preventive Action (C/AU) closure
  • Participate in safety activities and continuous improvement projects assigned by the Head of Department
  • Utilize SAP for monitoring quality-related processes

Requirements

  • Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or related fields
  • >5 years of experience in quality control within automotive manufacturing or related industries
  • Strong understanding of Quality Management Systems (ISO/IATF16949, ISO9000, ISO14001)
  • Training in core tools: APQP, FMEA, Control Plan, MSA, SPC, PPAP, VDA, CSR
  • Good English proficiency (speaking, listening, reading)
  • Strong computer skills: MS Excel, Word, PowerPoint, Outlook
Robert Bosch Sp. z o.o. - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Complaint Management

8 matching positions

Complaints Management

The Complaints Management Team plays a key role in ensuring customer satisfactio...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Associate’s Degree in related field from a four-year college or university or alternate “equivalency” of a combination of education and experience is sufficient
  • Must have previous experience in AU Telco complaints handling, with solid understanding of TIO and ACMA requirements
  • Number of years of experience: 6-12 months successful experience in Complaints Management or above
  • Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high-speed environment.
  • Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers
  • establish collaborative relationships with peers.
  • Possess strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
  • Excellent written and verbal skills
Job Responsibility
Job Responsibility
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to de-escalate matters in a calm and professional manner
  • Ability to translate and articulate complicated and multi-layered information into simple messages
  • Analytic mind that enjoys putting together clues found throughout a variety of information sources
  • Must be able to work independently
  • Interest in continuously expanding the scope of your expertise through experience and training activities
  • Superior written communication skills
  • Advanced comfort level with technology
  • Adherence to following internal policy
  • Shift priorities with little advance notice
  • Fulltime
Read More
Arrow Right

Qhse Manager

At Luanda International Airport (NBJ), Aviapartner is fast growing its operation...
Location
Location
Angola , Luanda
Salary
Salary:
Not provided
aviapartner.aero Logo
Aviapartner
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Safeguard the implementation and accuracy of the quality and environmental program
  • Plan and follow up station audits and inspections, including the creation of the audit plan and organization of internal audits and audits for subcontractors at the station
  • Provide support for external audits from a to z
  • Initiate and follow-up corrective actions and opportunities for improvement and closure of findings within agreed deadlines for internal and external audits in cooperation with station management and department managers
  • Perform quality inspections and audits when qualified
  • Ensure initial gap analysis and follow up on changes of airport requirements
  • Ensure initial gap analysis and follow up on changes of airline requirements (together with the customer services department and liaison officers/key account managers where available)
  • Safeguard document control at the station in line with AQ01 Documentation Program
  • Keep local Procedures and Working instructions for the station up to date in the intranet appropriate page (Intranet Procedures) with minimum review every 3 years of all documents
  • Keep airline manuals for the station up to date in Airline Manuals in Intranet Procedures
Job Responsibility
Job Responsibility
  • Support the station manager in his responsibilities for quality running the operational quality control program at the station as described in the Station Quality Program (AQ10) to guarantee compliance with the Aviapartner standards, applicable regulations and requirements of the customer airlines
  • Contribute actively to meeting the agreed KPI targets
  • Achieve and maintain ISO9001/14001/ISAGO registration at the station
Read More
Arrow Right

Compliance and Governance Coordinator

This role is critical in managing and coordinating the resolution of all complai...
Location
Location
United Kingdom , Cheadle
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pharmacy Technician NVQ/BTEC (advantageous)
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
  • Data handling and reporting skills
  • Excellent collaborator management and attention to detail
  • Proven experience in complaint management within pharmaceutical or healthcare sectors
  • Familiarity with complaint management systems and databases
  • Experience delivering training using multiple methods
  • Understanding of RPS guidelines (Appendix 19)
  • Knowledge of patient confidentiality and information governance
Job Responsibility
Job Responsibility
  • Validate and coordinate complaints across pharmacy sites within required timeframes
  • Manage Baxter and NHS.net complaints inboxes
  • Log and track complaints, ensuring clear communication with complainants
  • Coordinate investigations with internal teams and external providers
  • Accurately code and categorise complaints in line with RPS Professional Standards
  • Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
  • Support training initiatives for effective complaints management
  • Collaborate with operational departments and external collaborators to ensure smooth communication
  • Generate weekly complaints updates and chair meetings to track investigations
  • Analyse complaint data, produce reports, and identify process improvement opportunities
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work-life balance
  • Fulltime
Read More
Arrow Right

Compliance and Governance Coordinator

We are looking for a diligent and proactive Compliance and Governance Coordinato...
Location
Location
United Kingdom , Cheadle, Stockport
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pharmacy Technician NVQ/BTEC (advantageous)
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
  • Data handling and reporting skills
  • Excellent collaborator management and attention to detail
  • Proven experience in complaint management within pharmaceutical or healthcare sectors
  • Familiarity with complaint management systems and databases
  • Experience delivering training using multiple methods
  • Understanding of RPS guidelines (Appendix 19)
  • Knowledge of patient confidentiality and information governance
Job Responsibility
Job Responsibility
  • Validate and coordinate complaints across pharmacy sites within required timeframes
  • Manage Baxter and NHS.net complaints inboxes
  • Log and track complaints, ensuring clear communication with complainants
  • Coordinate investigations with internal teams and external providers
  • Accurately code and categorise complaints in line with RPS Professional Standards
  • Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
  • Support training initiatives for effective complaints management
  • Collaborate with operational departments and external collaborators to ensure smooth communication
  • Generate weekly complaints updates and chair meetings to track investigations
  • Analyse complaint data, produce reports, and identify process improvement opportunities
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work-life balance
  • Fulltime
Read More
Arrow Right

Head of Quality Management – Customer Support

The AKG Group has been a specialist in the field of heat transfer since 1919. Wi...
Location
Location
Germany , Hofgeismar
Salary
Salary:
Not provided
akg-turkey.com Logo
AKG Termoteknik Sistemler
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in engineering (mechanical engineering, automotive engineering, or similar) and professional experience in an industrial company
  • Practical experience in complaint management
  • sound knowledge of quality standards and product liability desirable
  • Experience in legal assessment of cases and in project management desirable
  • Strong communication skills and experience dealing with internal and external customers
  • Social and facilitation skills, team spirit
  • Good command of English, both written and spoken
  • Knowledge of SAP (R/3, later S/4HANA)
Job Responsibility
Job Responsibility
  • Handling customer complaints across all product areas of the corporate group
  • Leading and developing a team of five employees in Quality Management – Complaint Management
  • Understanding and analyzing design and manufacturing processes to identify root causes of field failures and damages
  • Technical responsibility for analyses related to complaints
  • Developing solution strategies
  • Preparing, analyzing, and evaluating data and facts
  • creating complaint reports
  • Assessing the legal implications of complaint cases in close coordination with the Legal Department
  • Developing proposals for corrective and preventive actions, as well as implementing and monitoring these measures
  • Project management of complex complaint cases with strategic importance (national / international)
What we offer
What we offer
  • Long-term prospects
  • Team spirit that connects
  • Technology that inspires
  • Career growth on site
  • Stability with purpose
  • Local impact, global reach
  • Fulltime
Read More
Arrow Right

Complaints Manager

Complaints Manager role is to ensure compliance with policies and regulations wh...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
goodmanmasson.com Logo
Goodman Masson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in managing complex and high volume complaints
  • Experience in interpreting and applying complex legislation and regulations to particular situations, and the ability to engage in debate about these issues
  • Proven ability of managing a high performing team, setting goals and clear objectives
  • Excellent verbal and written communication and interpersonal skills
  • Confident and proactive approach to problem-solving
Job Responsibility
Job Responsibility
  • Applying specialist knowledge and experience to drive operational performance across the team
  • Creating and maintaining a culture that supports high performance, accountability and professionalism
  • Providing training to develop team members to develop technical expertise
  • Building strong relationships with stakeholders to facilitate collaboration and partnership
  • Using your expertise to make recommendations for improvements with a focus on adding value, and improving quality and customer service
  • Ensuring complaints are managed in line with the housing ombudsmen’s Complaint Handling Code, by project managing the team to provide high quality responses
Read More
Arrow Right

Compliance Coordinator

This role is critical in managing and coordinating the resolution of all complai...
Location
Location
United Kingdom , Stockport, Cheadle
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pharmacy Technician NVQ/BTEC (advantageous)
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
  • Data handling and reporting skills
  • Excellent collaborator management and attention to detail
  • Proven experience in complaint management within pharmaceutical or healthcare sectors
  • Familiarity with complaint management systems and databases
  • Experience delivering training using multiple methods
  • Understanding of RPS guidelines (Appendix 19)
  • Knowledge of patient confidentiality and information governance
Job Responsibility
Job Responsibility
  • Validate and coordinate complaints across pharmacy sites within required timeframes
  • Manage Baxter and NHS.net complaints inboxes
  • Log and track complaints, ensuring clear communication with complainants
  • Coordinate investigations with internal teams and external providers
  • Accurately code and categorise complaints in line with RPS Professional Standards
  • Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
  • Support training initiatives for effective complaints management
  • Collaborate with operational departments and external collaborators to ensure smooth communication
  • Generate weekly complaints updates and chair meetings to track investigations
  • Analyse complaint data, produce reports, and identify process improvement opportunities
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work-life balance
  • Fulltime
Read More
Arrow Right

Head of Support Services

Goodman Masson is pleased to be partnering with Hackney Council to recruit a Hea...
Location
Location
United Kingdom , Hackney
Salary
Salary:
66084.00 - 67269.00 GBP / Year
goodmanmasson.com Logo
Goodman Masson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior leadership experience in a complex operational environment
  • Strong understanding of fleet, stock, or complaints management (ideally all three)
  • Proven ability to lead teams through organisational and culture change
  • Excellent analytical and data-driven decision-making skills
  • Strong stakeholder engagement and communication capabilities
  • Experience managing budgets, risk, and performance frameworks
  • A commitment to equality, resident-focused service delivery, and continuous improvement
Job Responsibility
Job Responsibility
  • Lead the development of efficient systems, processes, and teams that underpin service delivery across Repairs and Maintenance
  • Manage the Transport and Stores Manager and Complaints & Insurance Manager
  • Ensure that vehicles, materials, and customer feedback frameworks operate to the highest standards of safety, compliance, and value for money
  • Take a proactive approach to customer service, embedding a culture of accountability, continuous improvement, and strong performance management
  • Oversee fleet strategy, regulatory compliance, and environmental targets
  • Manage a robust stock control operation with streamlined procurement and audit processes
  • Lead a high-performing complaints function that identifies service trends, improves outcomes, and enhances resident trust
  • Provide health and safety leadership and risk management
  • Ensure that systems, data, and reporting frameworks support effective decision-making
  • Build strong internal and external relationships, engage residents, and represent the service across panels, forums, and stakeholder settings
Read More
Arrow Right