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KARL STORZ Logo KARL STORZ · Quality Control

Complaint Handling Specialist I

United States, El Segundo 31.11 - 40.38 USD / Hour · Job Posted April 16, 2026
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Job Description

We’re seeking a detail‑oriented Complaint Handling Specialist to serve as a primary point of contact for receiving, processing, investigating, and reporting product complaints. In this role, you will ensure compliance with FDA regulations, support quality improvement efforts, and help drive an exceptional customer experience.

Job Responsibility

  • Manage assigned product complaints from intake through closure, ensuring accurate documentation and timely resolution
  • Conduct investigations, evaluate findings, and enter codes and data into relevant systems
  • Identify trends by preparing and maintaining complaint logs and trending reports
  • Collaborate with cross‑functional teams (Quality, R&D, Tech Support, etc.) to gather technical information and support investigations
  • Respond to customer inquiries via phone, email, or written communication
  • Maintain high levels of discretion and confidentiality when handling sensitive information
  • Contribute to continuous process and quality improvements
  • Support general department activities and additional tasks as needed

Requirements

  • 1–2 years of experience in Quality or complaint handling (or equivalent)
  • High school diploma required
  • Familiarity with SAP transactions related to complaints and product data
  • Proficiency in Word, Excel, and PowerPoint
  • Strong written and verbal communication skills
  • Ability to multitask, stay organized, and work independently or collaboratively
  • Strong judgment, attention to detail, and customer‑focused mindset

Nice to have

  • Knowledge of Quality Management Systems, FDA/ISO regulations, GMPs, and complaint handling guidelines
  • Problem‑solving skills and experience working with standard operating procedures

What we offer

  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • includes maternal/ paternal leave, adoption, and fostering of a child
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition pre-imbursement up to $5,250 per year
  • Fitness reimbursement of up to $200 annually
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