Complaint Handler Job at Brook-St Hiredonline (Belper)

Technical Investment Complaint Handler

Join us as a Technical Investment Complaint Handler at Barclays, where you will ...

Location

United Kingdom , London; Glasgow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Technical Investment knowledge in practical application
Complaint handling in respect of investments with a minimum of 2 years' experience
Producing bespoke analytical calculations involving investments, pensions and tax
Experience with analytics and assessment calculations

Job Responsibility

Management of customer requests and enquiries through various communication channels including chat, email and phone
Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services
Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution
Participation in training and development initiatives to improve customer skills, knowledge and services
Identification of industry trends and developments to implement best practice in customer care
Management and maintenance of customer records and documentation to ensure compliance and accuracy

Fulltime

Complaint Handler Debt & Civil Litigation

We are looking for a proactive and detail-focused Complaint Handler to join an a...

Location

Salary:

26000.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment
Ability to prioritise effectively, manage time well, and work to deadlines
Excellent written English with GCSE Grade C/4 or above in English Language
Confident use of Microsoft Office, particularly Excel and Word

Job Responsibility

Managing the day-to-day de-escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally
Identifying and raising trends, themes, and emerging risks with key internal stakeholders
Supporting complaint-related projects and initiatives as needed
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement
Providing timely and constructive feedback to support staff development
Completing root cause analysis on complaints received to help inform process and service improvements
Acting as a subject matter resource for complaint-related queries across the business
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities

What we offer

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Fulltime

Complaint Handler Debt & Civil Litigation

We are looking for a proactive and detail‑focused Complaint Handler to join an a...

Location

United Kingdom

Salary:

26000.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment
Ability to prioritise effectively, manage time well, and work to deadlines
Excellent written English with GCSE Grade C/4 or above in English Language
Confident use of Microsoft Office, particularly Excel and Word

Job Responsibility

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally
Identifying and raising trends, themes, and emerging risks with key internal stakeholders
Supporting complaint‑related projects and initiatives as needed
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement
Providing timely and constructive feedback to support staff development
Completing root cause analysis on complaints received to help inform process and service improvements
Acting as a subject matter resource for complaint‑related queries across the business
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities

What we offer

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Fulltime

New

Assistant Manager Hygiene

Responsible verifying that operations are in compliance with hygiene and food sa...

Location

India , New Delhi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the food and beverage, culinary, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Verifying compliance with Brand Standard Audit requirements of Marriott International throughout the operations
Advising and monitoring food handlers on proper good handling practices and verifying their observance
Identifying key areas of risk in various food operations and taking preemptive remedial action
Verifying compliance with food and hygiene regulations, licensing conditions and codes of practice relating to food operations
Providing technical advice on product labeling issues for fulfilling government requirements
Providing in-house food hygiene training for all food handlers
Handling complaints or enquiries from customers and local food safety and health departments on food hygiene matters
Conducting and recording daily kitchen inspections on personal, environmental and food hygiene conditions and providing corrective action plans as necessary
Conducting regular vendor inspections in partnership with purchasing and culinary leadership
Conducting regular internal BSA inspections with culinary leadership and kitchen cleaning staff

Fulltime

Hospitality Attendant

This position will be responsible for the preparation, sale and exceptional serv...

Location

Canada , Toronto

Salary:

19.25 - 20.25 CAD / Hour

Woodbine Entertainment Group

Expiration Date

Until further notice

Requirements

Minimum two (2) years of related experience in retail or hospitality or other related service industries
Smart Serve Certified
Food Handlers Certificate
Secondary School Diploma an asset
Knowledge of food preparation and service techniques, and beverage service practices
Knowledge of Safe Food Handling practices and sanitation guidelines
Sound knowledge of point of sales systems
Demonstrated high quality service skills
Ability to multitask and work under various business levels
Ability to communicate effectively in English (oral and written)

Job Responsibility

Provide prompt, friendly and courteous service to customers at all times
Provide full service to customers with all food, beverage and retail purchases
Assemble, portion, heat, cook and bake food items as per established specifications
Prepare, dispense and serve alcoholic beverages as per established recipes and standards, and Smart Serve guidelines
Prepare and serve hot and cold non-alcoholic beverages as per established specifications
Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required
Address all customer product and service needs, requests and concerns promptly
Pick up, count and verify floats on a daily basis
Collect and remit daily cash receipts along with supporting paper work
Clean and sanitize work prep, service areas and all food service equipment

Parttime

Assistant Front Office Manager

This hotel is owned and operated by an independent franchisee, Avion Hospitality...

Location

United States , Kansas City

Salary:

50000.00 - 60000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 28, 2026

Requirements

At least 4 years of progressive experience in a hotel or a related field
or a 2-year college degree and 2 or more years of related experience
or a 4-year college degree and at least 1 year of related experience
Supervisory experience required
Must be proficient in Windows operating systems
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Job Responsibility

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards
Maintain high standards of personal appearance and grooming
Comply at all times with Avion Hospitality standards and regulations
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid
Maintain a warm and friendly demeanor at all times
Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk
Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations
Assist to Motivate, coach, counsel and discipline all Front Desk personnel
Ensure compliance to brand and company training

What we offer

Insurance Benefits
Retirement Benefits
PTO Benefits
Travel Discounts

Fulltime

Complaints Handler

We are seeking a highly professional and customer-focused Complaint Handler to j...

Location

United Kingdom , Macclesfield

Salary:

27839.00 GBP / Year

Metro Rod

Expiration Date

July 07, 2026

Requirements

Have previous experience complaint handling role
Demonstrate excellent written and verbal communication skills
Build positive relationships and establish trust with customers, franchisees and colleagues
Possess strong interpersonal skills and be confident engaging with stakeholders at all levels
Have exceptional attention to detail and strong organisational skills
Be able to manage multiple priorities and work effectively in a fast-paced environment
Demonstrate strong problem-solving skills and sound decision-making ability
Take ownership and accountability for customer issues through to successful resolution
Remain calm, professional and resilient when dealing with challenging situations
Show empathy, professionalism and good judgement in all customer interactions

Job Responsibility

Manage customer complaints
Handle urgent escalations
Provide operational support across franchise network
Maintain regular communication with customers
Liaise with franchisees, engineers, supervisors and internal departments
Ensure complaints are handled in line with company procedures
Produce clear, accurate and customer-focused written responses
Maintain detailed and accurate records within internal systems
Act as key point of contact for customer escalations
Provide support and guidance to franchise network

What we offer

25 days annual leave plus bank holidays
Royal London Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Fulltime

Assistant Hygiene Manager

Responsible verifying that operations are in compliance with hygiene and food sa...

Location

Malaysia , Kota Kinabalu

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Verifying compliance with Brand Standard Audit (BSA) requirements of Marriott International throughout the operations
Advising and monitoring food handlers on proper good handling practices and verifying their observance
Identifying key areas of risk in various food operations and taking preemptive remedial action
Verifying compliance with food and hygiene regulations, licensing conditions and codes of practice
Providing technical advice on product labeling issues for fulfilling government requirements
Providing in-house food hygiene training for all food handlers
Handling complaints or enquiries from customers and local food safety and health departments
Conducting and recording daily kitchen inspections and providing corrective action plans
Conducting regular vendor inspections in partnership with purchasing and culinary leadership
Conducting regular internal BSA inspections

Fulltime

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Complaint Handler

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