Complaint Handler Jobs

barclays

Location:
United Kingdom, London

Category:
Banking

Contract Type:
Not provided

Salary:

36000.00 GBP / Year

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Job Description:

A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

Job Responsibility:

Investigate complaints, taking ownership of the end-to-end process to complete the investigation
Communicate with the customer and liaise with other teams within Barclays to review the complaint
Write the final response letter
Managing multiple complaints at the same time
Provide exceptional customer service while resolving more complex customer needs/requests
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes
Development and implementation of customer care procedures and controls
Resolution of specific customer inquiries and issues related to the bank’s products and service
Development and execution of reports and presentations on customer care performance
Identification of industry trends and developments to implement best practice

Requirements:

Confidence in verbal communication and the ability to engage effectively with customers
Strong written communication skills, with excellent spelling and grammar
Resilience and empathy when handling challenging or sensitive customer complaints
Ability to think quickly and remain calm under pressure
Proactive mindset to identify and resolve issues using available tools and systems

Nice to have:

Experience in customer service, particularly in banking or complaint handling
Background in sales or marketing with a confident approach
Ability to manage difficult conversations with professionalism and control
Strong stakeholder management capabilities
Prior exposure to complaint resolution processes

What we offer:

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
International scale offering incredible variety, depth and breadth of experience
Chance to learn from a globally diverse mix of colleagues
Encouragement to embrace mobility

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Complaint Handler