Complaint Handler Debt & Civil Litigation Job at 360 Resourcing Solutions

Complaint Handler Debt & Civil Litigation

We are looking for a proactive and detail-focused Complaint Handler to join an a...

Location

Salary:

26000.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment
Ability to prioritise effectively, manage time well, and work to deadlines
Excellent written English with GCSE Grade C/4 or above in English Language
Confident use of Microsoft Office, particularly Excel and Word

Job Responsibility

Managing the day-to-day de-escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally
Identifying and raising trends, themes, and emerging risks with key internal stakeholders
Supporting complaint-related projects and initiatives as needed
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement
Providing timely and constructive feedback to support staff development
Completing root cause analysis on complaints received to help inform process and service improvements
Acting as a subject matter resource for complaint-related queries across the business
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities

What we offer

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Fulltime

New

Handyman

Mr. Handyman is known for exceptional service, quality work, and our “Done Right...

Location

United States , Munster

Salary:

25.00 - 30.00 USD / Hour

Mr. Handyman

Expiration Date

Until further notice

Requirements

Live within the area
Have 8+ years’ experience as a paid handyman
Own your own tools
Be insurable for driving our vehicle
Complete a background and driving record check
Able to lift 50 pounds independently
Able to safely work at heights and work overheard for extended periods of time
Professional appearance and maintenance of company-provided vehicle
Strong proficiency in at least three of the following: Carpentry work, Bathroom improvements, Kitchen improvements, Painting both inside and out, Drywall work minor and major repairs, General plumbing and electrical where allowed by law, Floor installation and refurbishing, Familiar with building codes

Job Responsibility

Completing Maintenance & Repairs
Making Recommendations and Managing Expectations with Customers
Create Life-Long Customers
Self-manage as you’ll be alone often
Speak with customers and provide excellent customer service while asking for reviews and collecting payments
Have the necessary tools including the ability to use technology
Document the job while following our process the Mr. Handyman Way
Wear proper PPE as well as booties to protect our customer’s home

What we offer

Competitive Pay
Company-supplied van with gas card
Office team that answers all calls and helps you take care of the customers
Flexibility with hours so you can take care of life’s important events
Your own iPad and technology support
Paid Holiday's and Vacations
Bonus Opportunities

Fulltime

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Software Senior Engineering Manager

Wells Fargo is seeking a seasoned Software Senior Engineering Manager with exper...

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

May 17, 2026

Requirements

7+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience

Job Responsibility

Manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high quality capabilities with modern technology
Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture
Function as the technical representative for the product during cross-team collaborative efforts and planning
Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement
Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
Collaborate with, partner with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
Interact directly with third party vendors and technology service providers

Fulltime

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Executive Director: Analytics Senior Manager (Global Payments & Liquidity)

Wells Fargo is seeking an experienced Analytics Senior Manager to lead strategic...

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

May 17, 2026

Requirements

7+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Demonstrated progression in analytics and data science roles, with a strong leadership track record in complex, matrixed environments—ideally within financial services, and experience in deploying AI/ML solutions at scale
Prior experience supporting Agile teams in a corporate environment, leadership in global or cross-border teams
Knowledge of cloud platforms (e.g., AWS, Azure) and data visualization tools (e.g., Power BI, Tableau) plus experience with AI/ML frameworks and Generative AI tools for advanced storytelling and automation
This hybrid role requires working 4 days in-office (or 5 days if business needs demand) and managing a team of 8–16 analytics professionals
Degree in quantitative discipline such as Finance, Mathematics, Statistics, Computer Science, Engineering, or Economics, with strong exposure to machine learning and data engineering concepts

Job Responsibility

Manage and develop teams of individual contributors and/or managers to enhance business management and execute on key initiatives and processes
Determine appropriate strategy to plan, coordinate, and execute data research projects or results oriented intelligence that support the business
Collaborate and influence all levels of professionals including senior managers to provide strategic consultation
Ensure adherence to data management and data governance regulations, and policies and compliance requirements
Determine appropriate strategy and actions of team to develop policies, approval or denial strategies, business line assignment methods, collections, and recovery strategies
Interpret and develop compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives for external agencies, regulatory bodies, and industry forums
Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives
Develop and guide a culture of talent development to meet business objectives and strategy

Fulltime

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Role: Service Department Administrator Location: Ballymount, Dublin 12 Salary: €...

Location

Ireland , Dublin 12

Salary:

40000.00 EUR / Year

Executive Talent

Expiration Date

Until further notice

Requirements

Two years previous experience in a service desk, scheduling, coordination, or administration role
Experience coordinating engineers, drivers, technicians, or field staff is highly desirable
Strong organisational and multitasking abilities
Excellent communication and customer service skills
Comfortable using ticketing or scheduling systems
Good working knowledge of Microsoft Office and Outlook
Ability to remain calm and organised in a fast-paced environment

Job Responsibility

Coordinate field engineers for daily service calls and onsite visits
Manage incoming service requests via phone, email, and ticketing systems
Monitor engineer workloads, response times, and job completion statuses
Prioritise urgent support issues and dispatch engineers accordingly
Liaise with customers to provide updates on appointments and service progress
Ensure all tickets, job notes, and service records are accurately maintained
Order and track equipment or parts required for engineer visits
Support service delivery reporting and KPI tracking
Work closely with technical teams to ensure smooth operations and customer satisfaction

Fulltime

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Treasury Lead Analyst

Wells Fargo is seeking a Lead Liquidity Funding Management Analyst

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

May 17, 2026

Requirements

5+ years of Treasury experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Lead complex initiatives, including those that are cross functional with broad impact as well as targeted projects
Act as consultant to finance, accounting and Business Line management on matters related to firms' liquidity and funding position
Manage, measure, analyze and report on the firm’s liquidity position, including developing funding and liquidity management strategies
Provide overall advisory on treasury finance liquidity and funding management
Review and analyze complex technical challenges that require evaluation or multiple factors including intangibles or unprecedented factors and ensure data quality and establish controlled processes
Collaborate with Internal Audit, Corporate Risk Management and Model Governance teams as well as outside parties including regulatory agencies and accounting and consulting firms
Strategically collaborate and consult with peers, colleagues and mid-level managers to resolve issues, achieve goals and make decisions in maintaining effective and efficient liquidity and funding management practices that meet internal control standards
Interact with internal customers, guide other teammates and make recommendations to more experienced group members and management
Develop effective presentations to an array of internal stakeholders, including senior executives and relevant committees

Fulltime

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Securities Operations Specialist

About this role: Wells Fargo is seeking a Securities Operations Specialist In ...

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

May 17, 2026

Requirements

2+ years of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Participate in low to moderately complex lifecycle support initiatives and identify opportunity for process improvements within Securities Operations
Review and analyze basic or tactical functional operational tasks or challenges that require research, evaluation, and selection of alternatives
exercise independent judgment related to low-to-medium risk deliverables
Present recommendations for resolving low to moderately complex situations related to a full process within a trade environment while developing understanding of function, policies, procedures, and compliance requirements
Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals
Develop expertise in the following operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation
Resolve low to moderately complex escalated issues within the scope of responsibility in Security Operations
Research low to moderately complex business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests
Exercise independent judgment in understanding trade settlement workflow controls to minimalize the effects of operational breakdowns
Support overall effectiveness of the team according to plans

Fulltime

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Senior Risk Consultant for IPV

Wells Fargo is seeking a... Senior Risk Consultant for IPV. In this role, you wi...

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

May 17, 2026

Requirements

4+ years of Risk Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Lead or participate in moderately complex initiatives, and delivering insight and decision strategies within analytics and reporting, and contribute to large-scale planning related to Risk Analytics
Review and analyze moderately complex data aggregation, forecasting, reporting, and programming models
Be responsible for process production, data reconciliation, and model documentation in alignment with policy governance
Resolve data, production, business modeling, and lead team to meet Risk Analytics deliverables while leveraging solid understanding of risk reporting policies, modeling strategies, procedures, regulatory requests, and compliance requirements
Collaborate and consult with peers, experienced managers, compliance, and technology to resolve modeling, forecasting, and production issues, and achieve analytic and reporting goals
Lead projects, teams, and mentor less experienced staff
Partner with cross enterprise risk analysts in development of common modeling strategies

Fulltime

Complaint Handler Debt & Civil Litigation

360 Resourcing Solutions

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 02, 2026

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