Complaint and Escalation Management Quality Lead Job at Randstad (Braine-l’Alleud)

Collections Quality Manager

The AVP - Collections Quality Manager is accountable for establishing and mainta...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in collections, risk management, compliance, or a related field
Significant portion in leadership or oversight capacity
Proven experience in managing and resolving complex customer escalations
In-depth knowledge of regulatory requirements pertaining to collections and financial services
Demonstrated ability to drive continuous process improvements
Strong analytical and synthesis skills
Exceptional communication, negotiation, and diplomacy skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work under pressure and make sound decisions
Bachelor's/University degree or equivalent experience

Job Responsibility

Establish and maintain robust governance, control, and compliance frameworks
Drive continuous improvements in customer experience and regulatory adherence
Oversee quality frameworks and manage complex escalations
Ensure regulatory compliance and readiness for audit reviews
Lead independent escalation reviews and manage regulatory complaints
Monitor and evaluate call quality performance across teams
Identify lapses in quality or process and implement mitigation controls
Partner across Wealth units on strategic projects
Provide leadership and guidance to support team
Manage strategic team projects and deliverables

Fulltime

Quality Assurance, Monitoring & Testing Lead Analyst

The role involves responsibility for assessing and testing quality outcomes from...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

What we offer

Resources to meet your unique needs
Extensive on-the-job training
Exposure to senior leaders
Volunteerism opportunities
Reporting quality control outcomes to top management
Access to the Citi Risk & control framework

Fulltime

Quality Assurance Manager

The Quality Assurance (QA) Manager provides site-specific quality oversight and ...

Location

United States , Fenton

Salary:

80000.00 - 90000.00 USD / Year

Strive Compounding Pharmacy

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Minimum of five (5) years experience in a quality or manufacturing department within a pharmaceutical, medical device, or allied health science environment
Proven experience in aseptic operations and working in regulated environments
Strong knowledge of pharmaceutical quality assurance practices, including deviation management, CAPA, change control, and documentation review
Ability to analyze and interpret data, identify trends, and recommend preventive actions
Strong organizational, communication, and problem-solving skills
Proficiency with Microsoft Office Suite and quality management systems (QMS)

Job Responsibility

Supervise the site Quality Assurance team, including task assignment, workload prioritization, timecard management, performance reviews, coaching, and discipline as needed
Lead QA candidate interviews and oversee onboarding, training, and competency development
Conduct routine QA team meetings and cross-department quality huddles
Train QA personnel to ensure proficiency in documentation, review, and compliance expectations
Conduct regular reviews of compounding, production, and cleaning documentation (batch records, cleaning logs, inventory sheets) for accuracy and completeness
Verify and reconcile all labeling to ensure control and accountability
Review temperature monitoring and Building Management System (BMS) alarms to verify timely investigation and resolution
Confirm that product test results meet specifications prior to release
Review documentation for media fill and process validation activities
Approve equipment calibration, preventive maintenance, and certification records to ensure adherence to schedules and standards

What we offer

Employer paid healthcare coverage available after 30 days of employment
Choice of an FSA/HSA
Voucher for new hire scrubs (if applicable)
Parental leave
401(k) plan with matching contributions
Weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members

Fulltime

Quality Assurance, Monitoring and Testing Lead Analyst

Job overview describes responsibilities and qualifications required for executin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

What we offer

Global benefits supporting well-being, growth, and work-life balance

Fulltime

Quality Assurance, Monitoring & Testing Lead Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

Fulltime

Quality assurance monitoring and testing senior manager

Quality Assurance Monitoring and Testing Senior Manager role at Citi involves ma...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Accountable for managing and overseeing a team of employees
Manages, plans and conducts a broad range of deliverables for projects
Manages and executes strategic design and process improvement projects across the enterprise
Lead cross-functional projects, ensuring alignment between solutions and business objectives through effective communication
Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders

What we offer

Support for well-being, growth and work-life balance

Fulltime

Technical Manager

The Technical Manager will provide strategic leadership for the site Technical f...

Location

United Kingdom , Wednesbury

Salary:

Not provided

Avara Foods

Expiration Date

Until further notice

Requirements

Food-related HND (or equivalent)
Intermediate Food Safety (Level 3)
Intermediate HACCP (Level 3)
Internal auditing qualification
Experience of BRCGS or ISO 9001/9000 standards
Proven experience in a leadership role within a food manufacturing environment
Strong communication and interpersonal skills, both written and verbal
Proactive problem-solving ability
Current full driving licence

Job Responsibility

Provide clear strategic direction for the site Technical function, ensuring resources, capability and structure support business needs
Lead, coach and develop the Lead Quality Manager to build a high-performing, future-ready technical leadership pipeline
Lead, coach and develop the Quality Systems Manager and Hygiene Manager
Maintain clear visibility of the development, performance and support needs of the Quality Managers, ensuring the Lead QM has the direction, coaching and resources needed to develop them effectively
Ensure consistent application of HR processes, including absence, grievance and disciplinary procedures
Promote a strong Food Safety & Quality Culture, ensuring expectations are visible, understood and embedded across all functions
Actively contribute as part of the Site Senior Management Team to deliver site performance, budget, and continuous improvement objectives
Provide strategic oversight of the site Quality Management System, ensuring compliance with Avara QMS, legal requirements, and customer standards
Lead customer, certification and regulatory audits (e.g., BRCGS, Red Tractor, retailer audits), ensuring high standards of preparation and delivery
Ensure the Lead QM and Quality Systems Manager maintain internal audit schedules, CAPA effectiveness, and timely close-out of non-conformances

What we offer

33 Days Holiday
6% Pension
Life Insurance
Various lifestyle benefits, including wellbeing resources and shopping perks and discounts

Fulltime

Quality Assurance, Monitoring & Testing Sr. Group Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Oversee the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Oversee routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Lead the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights to address the root causes
Identify emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks

Fulltime

Complaint and Escalation Management Quality Lead

Randstad

Location:
Belgium , Braine-l’Alleud

Category:
Quality Control

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 17, 2026

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Job Posted:January 05, 2026

Expiration:January 17, 2026

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