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Commvault Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Commvault Engineer role at Hewlett Packard Enterprise. HPE Operations is our innovative IT services organization that provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. The role involves resolving technical issues, providing customer support, and working in a hybrid model with average 2 days per week from an HPE office.

Job Responsibility:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Ability to act as a mentor and guide other employees
  • Ability to provide direction and guidance to process improvements
  • Ability to articulate clearly, recommend and explain resolutions/clients
  • Understand and utilize ITIL
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements:

  • First Level University degree: technical or non-technical (Bachelor of Arts/Science)
  • 3-4 year completion beyond High School level, BA/BS or equivalent experience
  • 5-7 years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills
  • Advanced troubleshooting skills in a technical environment
  • Excellent analytical and problem solving skills
  • Advanced Software and hardware knowledge of computing, storage and peripheral devices
  • Knowledge of multiple product lines (proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience, knowledge and resolution ability
  • Ability to solve and document solutions for usage of other technicians and customers
  • Ability to mentor new agents
  • Ability to train peers on solutions
  • Ability to take full ownership for resolution with escalated customers
  • Ability to lead technical action plans
  • Lead or provide expertise to teams or projects
  • Highly Developed knowledge of more complex solutions

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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