Commvault Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Commvault Engineer role at Hewlett Packard Enterprise. HPE Operations is our innovative IT services organization that provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. The role involves resolving technical issues, providing customer support, and working in a hybrid model with average 2 days per week from an HPE office.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a mentor and guide other employees
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements:

First Level University degree: technical or non-technical (Bachelor of Arts/Science)
3-4 year completion beyond High School level, BA/BS or equivalent experience
5-7 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Knowledge of multiple product lines (proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new agents
Ability to train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
Lead or provide expertise to teams or projects
Highly Developed knowledge of more complex solutions

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Commvault Engineer