Community Support Worker Job at UNM Hospitals (Albuquerque)

Job Description

Coordinate and provide services and resources to individuals/families necessary to promote rehabilitation, recovery, and resiliency. Identify and address the strengths, which will aid the individual or family in the recovery and resiliency process, as well as the barriers that could impede the development of skills needed for independent functioning in the community. Support the individual and the family in crisis situations; provide personalized interventions to develop, facilitate, or enhance an individual's ability to make informed and independent decisions. The patient care assignment may include children who are at risk of/or experiencing serious emotional, neurobiological, and/or behavioral disorders; adults with severe mental illness (SMI), individuals with chronic substance abuse, and/or individuals with co-occurring disorders. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult, and geriatric age groups.

Job Responsibility

Coordinate and provide services and resources to individuals/families necessary to promote rehabilitation, recovery, and resiliency
Identify and address the strengths, which will aid the individual or family in the recovery and resiliency process, as well as the barriers that could impede the development of skills needed for independent functioning in the community
Support the individual and the family in crisis situations
provide personalized interventions to develop, facilitate, or enhance an individual's ability to make informed and independent decisions
Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
Work to eliminate barriers to access to culturally competent medical services for all patients
Assist patients to access community resources, and financial assistance programs and services that are needed
Collaborate with medical providers, multidisciplinary team members and community resource providers to assist patient to meet above described treatment goals
Facilitate and encourage the development of skills in the following areas: activities of daily living, interpersonal coping, socialization, & community functioning
Plan for professional growth related to professional goals based on self-assessment, evaluation and feedback
assume responsibility for acquiring knowledge and experiences to meet goals
Offer information and resources to provide patient information on their specific mental condition
serve as a mentor to promote recovery and resiliency and instill hope
teach symptom monitoring, symptom management, and relapse prevention skills
Provide information about illnesses
assist individual with knowledge of their medication, side effects, discuss medication concerns with the provider
facilitate self-motivational skills for medication regimen, including consequences to independent living
Assist in the development and coordination of the individual's service plan based on his/her identified strengths and goals
Assist the client in obtaining access to and coordination of necessary rehabilitative, medical and other services to include assistance in obtaining financial and medical benefits/entitlements
assist in obtaining and maintaining safe affordable and stable housing, and provision of support and mentoring to behavioral health consumers involved in the Judicial System
Encourage the development and eventual succession of natural supports in the workplace, school, family, and community environments
Work with the individual/family to identify personal strengths, needs and barriers to attaining self-identified goals
conduct ongoing assessments to determine if the services accessed are meeting or have adequately met the individual's needs
Assess, support and intervene in crisis situations including the facilitation of the development and use of individual crisis management plans that recognize the early signs of crisis/relapse and use natural supports
Coordinate and monitor use of services, including comprehensive tracking of client activities in relation to care plan such as attendance to all scheduled appointments, reviewing documentation of other in-house providers, and maintaining contact with external providers
Document all client encounters and those made on behalf of clients
complete and submit billing documentation as appropriate
maintain current and comprehensive client files
Maintain and report applicable statistics regarding programs and client services
Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
Follow patient safety-related policies, procedures and protocols
Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may not seem right

Requirements

Bachelor's Degree
Related Discipline
1 year directly related experience
CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days

Nice to have

Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Certified Psychosocial Rehabilitation Practitioner
Licensed Alcohol and Drug Abuse Counselor or LASI eligible

What we offer

Full health/dental/vision with no deductible for full-time employees
Retirement with up to 6% match
PTO and 9 paid holidays
Amazing shift differentials including up to 26% for weekend nights
Sign-on bonuses and relocation assistance

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Community Support Worker

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