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We are looking for a dedicated Community Support Specialist to join our team in Barnegat, New Jersey. In this long-term contract role, you will play a vital part in managing administrative tasks and ensuring excellent service for apartment residents. Your responsibilities will include lease renewals, rent payment processing, and maintaining resident communication to support smooth day-to-day operations.
Job Responsibility:
Prepare and distribute lease renewal notices to residents while tracking responses and coordinating follow-ups
Assist in processing lease recertifications in compliance with property policies and regulations
Accurately record and monitor rent payments, ensuring financial documentation is up-to-date
Provide support to residents with inquiries related to rent payments and offer guidance on available payment methods
Collaborate with property management to address delinquent accounts and issue necessary notices
Maintain organized resident files, both physical and digital, to ensure compliance and accessibility
Respond promptly and professionally to resident communications, fostering positive relationships
Work closely with leasing and property management teams to deliver a seamless experience for residents
Requirements:
Proven experience in administrative roles, preferably within property management or similar industries
Strong customer service skills with the ability to handle resident inquiries effectively
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Excellent organizational and time-management abilities to handle multiple tasks efficiently
Experience in answering inbound and outbound calls with professionalism
Skilled in data entry and maintaining accurate records
Ability to schedule appointments and manage calendars
Effective written and verbal communication skills for email correspondence and resident interactions
What we offer:
medical, vision, dental, and life and disability insurance