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Airbnb Logo Airbnb · Purchasing

Community Support Sourcing Manager

United States 150000.00 - 188000.00 USD / Year · Job Posted March 22, 2026
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Job Description

The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success. We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.

Job Responsibility

  • Partner with business leaders across the organization to understand needs and translate them into sourcing strategies and negotiation plans
  • Conduct and lead end-to-end sourcing activities, including opportunity assessments, RFPs, supplier selection, and complex contract negotiations
  • Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities across BPO services and related categories
  • Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows
  • Identify and implement continuous improvement initiatives, simplifying sourcing processes and driving measurable efficiency gains
  • Build and manage supplier relationships to ensure ongoing value delivery, service quality, and alignment with Airbnb’s diversity and sustainability objectives
  • Collaborate cross-functionally with Legal, Finance, and Vendor Management to develop clear commercial terms, ensure compliance, and support sound financial outcomes
  • Serve as a thought partner to stakeholders, offering insights on supplier capabilities, market dynamics, and cost optimization strategies
  • Influence vendors and internal partners to drive innovation, continuous improvement, and long-term value creation, while leading complex negotiations and contracts that mitigate risk, enhance accountability, and maximize total cost of ownership

Requirements

  • 10+ years of procurement or industry experience, ideally managing indirect spend across BPO (Customer Support) services
  • Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a related field
  • Proven ability to lead complex sourcing and negotiation efforts delivering measurable savings and value
  • Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows
  • Strong analytical, communication, and stakeholder management skills with the ability to influence senior leaders
  • Deep understanding of supplier management, risk mitigation, and contract governance

What we offer

  • bonus
  • equity
  • benefits
  • Employee Travel Credits
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