CrawlJobs Logo

Community Support Forecasting and Demand Planning Analyst

airbnb.com Logo

Airbnb

Location Icon

Location:
United States

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

168000.00 - 210000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a seasoned Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.

Job Responsibility:

  • Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.)
  • Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
  • Perform trend, seasonality, and variance decomposition
  • detect structural breaks, outliers, and demand anomalies
  • Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
  • Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
  • Continuously assess model performance using statistical accuracy metrics
  • Establish model governance standards
  • Research, prototype, and implement new forecasting and optimization techniques
  • Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization
  • In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models
  • Use SQL and Python to extract, transform, and analyze large-scale operational datasets
  • Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership
  • Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making
  • Identify and implement process improvements, automation, and best practices in the demand and capacity planning area

Requirements:

  • 10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
  • Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
  • Strong foundation in probability, statistics, and optimization
  • Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
  • Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
  • Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau
  • Strong business acumen with the ability to balance cost efficiency and customer experience outcomes
  • Excellent communication, executive presentation, and stakeholder influence skills
  • ability to explain complex analytical concepts to non-technical audiences
  • Comfortable operating in fast-paced, ambiguous, and highly dynamic environments

Nice to have:

  • Experience supporting large-scale, multi-site, or global contact center environments preferred
  • Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred
What we offer:
  • Bonus
  • Equity
  • Benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Airbnb - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Community Support Forecasting and Demand Planning Analyst

Supply Chain Analyst

We are offering an exciting opportunity for a Supply Chain Analyst in Memphis, T...
Location
Location
United States , Memphis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years experience as a Supply Chain Analyst or in a related field
  • Proficiency in 3M, Dcs, and IBM AS/400
  • Familiarity with ERP - Enterprise Resource Planning and ERP Solutions
  • Experience with About Time software
  • Excellent communication and customer service skills
  • Proven experience in Forecasting and KPI Reporting
  • Ability to execute Demand Forecast and Supply Chain Logistics
  • Strong understanding of Supply Chain Management and Supply chain strategy
  • Proficiency in Power BI and Microsoft Power BI
  • Experience with SQL - Structured Query Language
Job Responsibility
Job Responsibility
  • Accurately and efficiently process customer credit applications
  • Maintain precise records of customer credit
  • Monitor customer accounts and take appropriate action when necessary
  • Lead projects of varying scales to enhance planning, forecasting, data quality, and overall business process improvements
  • Collaborate cross-functionally to establish detailed business process and requirements documents and articulate these with IT teams to develop solutions
  • Construct and share weekly/monthly key performance indicators (KPIs) and other metrics to monitor the performance of the supply chain
  • Understand user challenges and provide innovative, long-term solutions to resolve these challenges
  • Lead and plan internal warehouse items planning, inventory transfer, and order fill processes
  • Communicate complex concepts, data-driven insights, and proposed business solutions to technical and non-technical stakeholders
  • Maintain and develop standard business processes and SOPs
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Sr. Analyst Techno Functional - Oracle Functions

Techno Functional Analyst - Demand management cloud, VCP is a subject matter exp...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
bourgogne.msa.fr Logo
MSA BOURGOGNE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong techno-functional knowledge in Oracle EBS modules like Manufacturing, SCM, Value Chain Planning, ATP, Allocated ATP, Purchasing, Inventory, Cost Management, WIP, BOM, and ASCP
  • Experience in providing techno-functional support in Oracle Demand Management cloud and Oracle Integration Cloud
  • Strong technical skills in Oracle integration cloud
  • Exposure and experience in maintaining Customer Forecast, measure configuration, exception management, segmentation management, statistical tuning and doing hierarchy changes in Oracle Demand Management cloud
  • Strong experience in supply chain management processes such as supply chain planning, demand planning and inventory management
  • Ability to interact with cross functions from planning, commercial and IT
  • Knowledgeable in supply chain methodologies, related KPIs and reporting
  • Adept knowledge of the underlying Oracle schema, integration points, data conversion and technology processes
  • Development experience in Oracle PL/SQL, Triggers, Procedures, API, Interfaces, RICE Components
  • OIC and Rest Integrations experience will be an advantage
Job Responsibility
Job Responsibility
  • Production support (Technical and Functional) of Demand Management Cloud, Oracle R12 Supply Chain, Order Management modules and 3rd party interfaces with Oracle SCM modules
  • Conduct gap-analysis and work with business power users and IT solution architects to enhance DMC, VCP, ASCP , Order Management(OM) modules
  • Responsible for Process design, system configuration, testing, specification development and end user training for DMC, Oracle eBS R12 SCM Applications, VCP, ASCP, Oracle Demand Cloud
  • Provides technical support to root cause and resolve supply chain management issues. Submits and follow up on service requests to Oracle
  • Monitors the request sets to manage the monthly S&OP cadence. Takes corrective actions when request sets fail. Measures the performance of request set steps and recommends actions to improve them
  • Supports the development activities for improvement initiatives. Provides programming of custom code and migrates the solutions to production. Participates in validation activities
  • Maintains the technical documentation related to supply chain management systems. Examples include BR100, monthly cadence document and technical design documents for custom objects
  • Provide analysis, problem resolution and improvement plans for Supply Chain, Demand Planning systems
  • Support the implementation of solutions through a formal process including requirements gathering and definition, gap analysis, design, development, configuration, project planning, testing and deployment
  • Provides techno-functional expertise in supply chain management, order management and execution applications
Read More
Arrow Right

Operations Manager

The Operations Manager is responsible for managing the efficient and effective e...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ experience in brand protection or related role preferred (Preferably 3+ years as Client Manager/ Coordinator or equivalent management position)
  • 2+ years’ management experience
  • Proven ability to line-manage large teams in a matrix-management set up – good communication, collaboration, coordination, receives and gives constructive feedback, sets clear delivery goals and expectations
  • Good team management skills – can set meaningful performance objectives, can lead a recruitment process and successfully onboard new hires, is structured in their approach to planning
  • Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred)
  • Strong interpersonal skills. Must be able to work well with others and build strong, positive relationships with their team members, colleagues, internal teams and other stakeholders
  • Ability to take both a strategic and tactical, pragmatic approach – finding and presenting trends and working to exploit these, whilst also managing to short-term issues and gaps
  • Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved
  • Motivated and results-driven individual who takes a high degree of responsibility in their work
  • Servant-leader mindset to help teams work together, unblock obstacles to success and ensure a positive, successful environment for the teams to deliver well
Job Responsibility
Job Responsibility
  • Line management of Client Managers, Client Coordinators and Analysts with appropriate performance management, objective setting, career management and appraisals
  • As an escalation point for Brand Protection Partners, ensure the client priorities are delivered and that there is consistent application of SOPs across the industry segment
  • Manage the staffing needs for the Client Operations Teams within your segment, collaborating with your peers to assure resources are available to teams to meet forecasted demand, and to cover short-term peaks and troughs with efficient utilization metrics
  • Input to the recruitment strategy and hire and onboard new staff accordingly
  • Operational Management including continuous optimization of all aspects of the team delivery, internal reporting, managing KPIs, MBRs, managing the budget for delivery
  • Management of special projects e.g., Operational excellence, automation implementation, new tooling, restructures etc.
  • Providing leadership for broader initiatives, e.g. development and running of communities of expertise, supporting product champions, moving product requirements forward, liaising with Senior Partners to develop deeper industry insights based on delivery trends, ensuring training is fit for purpose
  • Maintain a high-level working knowledge of Salesforce, Float, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zero, Talisman, a Platform X, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced in order to champion their correct usage
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Drexel Hill
Salary
Salary:
Not provided
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state, click here to learn more
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Customer Service and Team Orientation
  • Communication Skills
  • Mathematical Reasoning
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
  • Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities: Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
  • Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • and other resources, based on eligibility
  • Fulltime
Read More
Arrow Right
New

Mri Technologist

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Springfield
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of a two year approved School of Radiologic Technology
  • Valid state radiology registration as required by state law
  • Registry by the American Registry of Radiologic Technology.
Job Responsibility
Job Responsibility
  • MRI technologists utilize their knowledge of anatomy, physiology and the principles of MRI to safely and efficiently operate MRI scanners, assisting in the diagnosis of disease and injury.
  • Ensure the safety of patients, staff and visitors who come in contact with the powerful magnetic field of a MRI scanner.
  • Position patients and coils on a table that slides inside the MRI scanner.
  • Inject contrast media as required.
  • Set appropriate technical parameters, operate MRI scanners and related equipment, and observe image data on computer monitors during scans.
  • Be familiar with the differences from a normal image and an abnormal image.
  • Recognize and respond to life threatening situations.
  • Assure compliance with federal, state, and local technical and professional regulations and accepted practiced guidelines.
  • Delivers quality, cost effective patient care in a professional manner.
  • Works effectively to maintain an environment of excellence, which is patient focused, providing timely, compassionate, quality patient care.
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Oakville
Salary
Salary:
18.94 - 28.94 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 23, 2026
Flip Icon
Requirements
Requirements
  • Must be at least 16 years of age
  • Licensure requirements vary by state
  • Attention and Focus
  • Customer Service Orientation
  • Communication Skills
  • Mathematical Reasoning
  • Problem Resolution
  • Physical Demands
  • Visual Acuity
  • High School diploma or equivalent preferred but not required.
Job Responsibility
Job Responsibility
  • manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions
  • provide caring service that exceeds customer expectations
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Cath Lab Registered Nurse

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Denville
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active RN License
  • Degree from accredited nursing program
  • BLS & ACLS Certifications
  • Eighteen months of recent experience in an Acute Care Cath Lab setting
Job Responsibility
Job Responsibility
  • The Cardiac Cath Lab RN performs angioplasties, implants pacemakers and diagnoses cardiac conditions with an invasive catheterization procedure
  • Administer care for heart disease and heart attack patients by obtaining visual diagnostics of the arteries of the heart
  • Identify blockages, assisting the physician during procedures, and monitoring the patient’s status at other times
  • Administer interventional procedures like cardiac catheterizations, angioplasties, pacemaker and/or defibrillator implantation, and related interventional or diagnostic procedures
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Tipp City
Salary
Salary:
17.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 25, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state, click here to learn more
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Parttime
Read More
Arrow Right