Community Support Engagement Officer

• Provide effective advice regarding employment, education, training and volunteering opportunities to enhance customer's ability to find work
• Complete initial assessment with customers, establishing starting point for them to make choices in regards to employment, education, volunteering and training
• Work with different customer groups to remove barriers that prevent individuals returning to employment and devise appropriate solutions
• Develop clear pathways for customers to access employment support, debt/money management advice and other support through local organisations
• Carry out proactive customer contact to customer groups who have been identified as needing further support and advice
• Develop campaigns with local partners to maximise effort in engaging hard to reach groups
• Support the design and deliver training courses, preparing material and resources that support the learners to achieve social justice outcomes and improve employability
• Be able to travel across different sites

• Significant experience in working with adults, providing support and mentorship to enable them to achieve their goals
• Experience of working in partnership with organisations and stakeholders to achieve common outcomes
• Experience of proactively seeking new opportunities within the community, with employers and stakeholders to enable mutually beneficial dialogue to commence
• Minimum 12 months experience of working in a busy administrative environment
• Level 3 Award in Education and Teaching or Preparing to Teach in the Lifelong Learning Support (PTLLS) or equivalent or willing to work towards the qualification
• Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent
• Level 2 IAG qualification or willing to work towards the qualification
• Level 2 NVQ (or equivalent) in Business Administration

full benefits