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We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world. Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally. As a Community Support Assistant, you’ll play a key role in ensuring a positive and trustworthy experience for our members. This entry-level role involves managing member inquiries, moderating user-generated content, and helping to identify potential fraudulent activity within our global communities. You’ll work as part of a small, friendly team based in Kuala Lumpur, collaborating with colleagues across multiple regions. No prior work experience is required - we’re looking for someone who is organized, proactive, and has a sharp eye for detail. Full training will be provided.
Job Responsibility:
Support Ticket Management: Respond to all general member inquiries via our support system and market-specific inboxes
Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions
Monitor inquiry trends and escalate recurring campaign-related issues to the appropriate internal team
Fraud Monitoring & Member Status Management: Identify and review potentially fraudulent member activity across all markets
Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access)
Conduct periodic follow-ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended
User-Generated Content (UGC) Moderation: Manually review and approve photo and video content submitted by members
Apply quality ranking criteria to ensure only appropriate and useful content is published
Requirements:
Fluent in English (written & verbal)
open to using AI tools for translation when reviewing content from non-English markets
Highly organized with the ability to manage multiple inboxes and workflows
Detail-oriented and can notice inconsistencies and red flags quickly
Comfortable with repetitive tasks at times
Proactive communicator who is not afraid to ask questions
Excellent written and verbal communication skills are essential
Initiative, drive, common sense, creative flair, and flexibility essential
Must have the legal right to work in the country this role is based in
Nice to have:
Multilingual is an asset (please indicate if you fluently speak any languages besides English)
Experience with customer support tools or moderation platforms
Familiarity with online communities or social media platforms
Interest in consumer products, e-commerce, or digital platforms
What we offer:
Hybrid working model (2 days from office, 3 from home)
Entry-level friendly - full training provided
Paid leave entitlements
6 month temporary contract with an global opportunities
Be part of a global community that helps share real-world decisions
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