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Community Support Assistant

The Brand Power Company

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Location:
Malaysia, Kuala Lumpur

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

2500.00 MYR / Month

Job Description:

We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world. Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally. As a Community Support Assistant, you’ll play a key role in ensuring a positive and trustworthy experience for our members. This entry-level role involves managing member inquiries, moderating user-generated content, and helping to identify potential fraudulent activity within our global communities. You’ll work as part of a small, friendly team based in Kuala Lumpur, collaborating with colleagues across multiple regions. No prior work experience is required - we’re looking for someone who is organized, proactive, and has a sharp eye for detail. Full training will be provided.

Job Responsibility:

  • Support Ticket Management: Respond to all general member inquiries via our support system and market-specific inboxes
  • Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions
  • Monitor inquiry trends and escalate recurring campaign-related issues to the appropriate internal team
  • Fraud Monitoring & Member Status Management: Identify and review potentially fraudulent member activity across all markets
  • Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access)
  • Conduct periodic follow-ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended
  • User-Generated Content (UGC) Moderation: Manually review and approve photo and video content submitted by members
  • Apply quality ranking criteria to ensure only appropriate and useful content is published

Requirements:

  • Fluent in English (written & verbal)
  • open to using AI tools for translation when reviewing content from non-English markets
  • Highly organized with the ability to manage multiple inboxes and workflows
  • Detail-oriented and can notice inconsistencies and red flags quickly
  • Comfortable with repetitive tasks at times
  • Proactive communicator who is not afraid to ask questions
  • Excellent written and verbal communication skills are essential
  • Initiative, drive, common sense, creative flair, and flexibility essential
  • Must have the legal right to work in the country this role is based in

Nice to have:

  • Multilingual is an asset (please indicate if you fluently speak any languages besides English)
  • Experience with customer support tools or moderation platforms
  • Familiarity with online communities or social media platforms
  • Interest in consumer products, e-commerce, or digital platforms
What we offer:
  • Hybrid working model (2 days from office, 3 from home)
  • Entry-level friendly - full training provided
  • Paid leave entitlements
  • 6 month temporary contract with an global opportunities
  • Be part of a global community that helps share real-world decisions

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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