Community Support Agent Job at Rapha (London)

Community Support Agent

This is a unique opportunity to support and shape the experience of thousands of...

Location

Germany , Berlin

Salary:

Not provided

FoodLabs & Atlantic Labs

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer support, operations, or service-related role
Excellent written and verbal communication skills in English and at least B2 in German
A people-first mindset and natural problem-solving ability
High attention to detail and ability to stay calm under pressure
Strong organizational and time management skills
Proficiency with support tools like Intercom, Zendesk, or similar platforms
Ability to work independently and collaborate in a fast-paced, hybrid environment
Curiosity and willingness to learn about fitness, tech, and our product
A proactive attitude: you spot opportunities for improvement and act on them
Flexibility to work some evenings, weekends, and holidays as part of a rotating schedule

Job Responsibility

Deliver fast, friendly, and accurate support to members and coaches across our communication channels (Intercom: email, chat
phone)
Own and resolve inquiries related to bookings, memberships, refunds, and technical issues
Ensure escalated cases are handled with care and within SLA by collaborating with internal teams
Provide clear and empathetic communication to turn challenges into positive experiences
Become an expert in our platform, app, and policies to offer high-quality support
Identify and report recurring issues, helping improve processes and user satisfaction
Contribute to documentation and internal knowledge sharing
Be an advocate for our community, representing their needs and feedback

What we offer

Unlimited BEAT81 workouts for you and one other person of your choice
Membership to John Reed Berlin Bötzow
Dedicated budget for professional development (courses, workshops, and certifications)
Exclusive access to Meditopia and 7Minds platforms for yoga, mindfulness and mental well-being
Annual BEAT Connect event in Berlin
Monthly meet-ups and team workouts
Free drinks, fresh fruit, coffee, tasty granola
Quarterly health management initiatives
Bring your dog to work
Private company pension plan in partnership with Stuttgarter Versicherung

Fulltime

Tenancy & Housing Pathways Advisor

Exciting Role! Support at-risk youth in achieving housing stability in this evid...

Location

Australia , Morwell

Salary:

110102.00 AUD / Year

Quantum Support Services

Expiration Date

Until further notice

Requirements

Thorough understanding of the Residential Tenancies Act VIC (1997) and experience applying the Act to support vulnerable tenancies
Housing Market Proficiency & Housing First Approach: Proven ability to navigate the housing market effectively, with strong relationships within the housing sector
An understanding of Youth Homelessness & Out-of-Home Care: Knowledge of the unique challenges and support needs of young people experiencing homelessness
Strong Interpersonal & Collaborative Skills: Effective team player with excellent communication and interpersonal skills
Valid Victorian Driver’s Licence
Working with Children Check
Police Check
Minimum Diploma Community Services and/or experience appropriate to the field

Job Responsibility

Specialise in At-Risk Tenancy Support: Provide expert guidance to Youth Housing First practitioners on strategies to prevent and address housing instability
Direct Intervention: Work closely with practitioners and housing providers to proactively support young people facing tenancy challenges
Build Strong Community Partnerships: Develop and maintain crucial relationships with landlords, real estate agents, and other support services
Individualised Tenancy Support Plans: Collaborate with practitioners to create personalised tenancy support goals for each young person
Increase Housing Stability: Contribute significantly to the success of the Youth Housing First program by helping young people achieve and maintain long-term stable housing

What we offer

Work Life-Balance – Flexible work arrangements
Salary packaging
Flexi time
Wellbeing – Employee Assistance Program
Wellbeing Program
Wellbeing days
Culture – Supportive
Respectful
Inclusive
Diverse

Fulltime

New

Platform Lead - Agent Products, Community Support

Lead a team of platform managers to build and deliver future plans for the techn...

Location

United States

Salary:

224000.00 - 280000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of platform or product leadership in technology-driven environments
5+ years managing teams
Deep experience developing and launching extensible platform capabilities at scale
Demonstrated success leveraging emerging technologies (such as AI, behavioral analytics, and predictive modeling) in complex, global operations
Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams
Proven ability to translate business needs into innovative, user-centric technology solutions
Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders
Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations
Strong understanding of customer service operations, digital support tools, and continuous improvement best practices
Community-first, user-centric mindset with a relentless drive for excellence

Job Responsibility

Define and execute the vision for Airbnb’s next-generation support platform
Harness emerging technologies to empower agents and frontline teams, anticipate customer needs, and deliver seamless, personalized support at scale
Manage and develop a high-performing, globally distributed team of platform managers
Guide key product initiatives from concept to launch
Forge strong partnerships with engineering, design, data science, product marketing, and operations
Develop tools and capabilities that enable agents’ growth, support ongoing learning, and drive measurable improvements in service quality

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Social Worker

The Medical Social Worker is responsible for identification of oncology patients...

Location

United States , Malone

Salary:

27.30 - 40.95 USD / Hour

The University of Vermont Health Network

Expiration Date

Until further notice

Requirements

Master’s Degree in Social Work from an accredited school of Social Work is preferred, or a MA in counseling is required
One year experience in a hospital or related health care setting
Sound knowledge of community agencies, support programs and oncology related networking systems
Sufficient sensitivity and interpersonal skills to effectively interact with other departments of the Medical Center, community services, providers, and Cancer Center personnel
As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which are care is being provided

Job Responsibility

Identification of oncology patients requiring social work intervention
Assessing areas of psychosocial needs and developing an appropriate and timely plan using professional social work knowledge and practice skills
Act as a referral agent to community support services as appropriate for a patient’s individual needs
Providing counseling and coordination of supportive services to patients and family members, as well as staff member of the Cancer Center

Parttime

Senior Content Program Manager

The Business and Industry Copilot (BIC) organization is at the forefront of tran...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
2+ years of experience in delivering technical presentations, demos, public speaking, or similar roles
2+ years of experience with storyboarding, narrative development, and storytelling techniques in the context of developing product demonstrations
Experience presenting live demos at large-scale conferences and industry events
Demonstrated ability to handle challenging conversations with poise
Prior experience in a customer-facing technical role, such as consulting or technical sales
Basic video recording and editing experience with tools like Camtasia, Clipchamp, OBS, or others
Hands-on experience with Dynamics 365 ERP and familiarity with Copilot Studio, Power Platform, Microsoft 365, Azure, or other ERP solutions

Job Responsibility

Define and manage scalable community programs that support business goals and community growth
Use data and insights to continuously improve program effectiveness and community impact
Collaborate with community moderators, product teams, and other stakeholders to align initiatives with product and community strategy
Drive innovation in community experiences to increase engagement and learning
Create engaging and visually impactful demos that showcase Dynamics 365 ERP features, use cases, and benefits
Tailor demos to specific audiences, emphasizing relevant scenarios and industry applications
Collaborate with product teams to stay up to date on the latest features and enhancements
Deliver polished presentations that leave a lasting impression
Handle unexpected situations with adaptability
Understanding of Dynamics 365 ERP, AI capabilities, and the broader Microsoft ecosystem (Power Platform, Copilot Studio, MCP, Agents, etc.)

What we offer

Relocation assistance is available

Fulltime

Engineering Manager - Core Features

Join Dashlane as an Engineering Manager and be part of our mission to create a s...

Location

France , Paris

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

5+ years of experience in software engineering
2+ years of experience in people and project management (ideally in a distributed environment)
Fluency in English

Job Responsibility

Build a strong ownership and accountability culture within your team
Help your direct reports grow and develop as managers, leaders, engineers, and teammates
Recruit new software engineers, and participate in Dashlane’s effort to be visible in the tech community in Paris
Support your team and make them autonomous by giving them all the appropriate tools they need to deliver without friction
Lead managerial initiatives to improve our current systems and processes in support of the company’s mission
Deliver Engineering strategy goals and actively contribute to shaping roadmaps and technical initiatives
Work closely with product and business stakeholders to deliver on our Product Roadmap
Help define the direction of the Product Experience teams to improve the stability, security, and quality of the Dashlane product
Work with passionate teams of engineers, product managers, testers, customer support agents, and others in a friendly and multicultural environment

What we offer

Equal Parental leave - regardless of gender, up to 20 weeks fully paid leave
Health insurance is covered by Dashlane
Mentorship program
Commute allowance
Meal Vouchers (Swile)
Mental health services through Spring Health for you and your family members
4 extra days off (one per quarter)
Spot in daycare
Time off saving account
Donation matching program

Engineering Manager - Core Features

Join Dashlane as an Engineering Manager and be part of our mission to create a s...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

5+ years of experience in software engineering
2+ years of experience in people and project management (ideally in a distributed environment)
Fluency in English

Job Responsibility

Build a strong ownership and accountability culture within your team
Help your direct reports grow and develop as managers, leaders, engineers, and teammates
Recruit new software engineers, and participate in Dashlane’s effort to be visible in the tech community in Paris
Support your team and make them autonomous by giving them all the appropriate tools they need to deliver without friction
Lead managerial initiatives to improve our current systems and processes in support of the company’s mission
Deliver Engineering strategy goals and actively contribute to shaping roadmaps and technical initiatives, including refinement sessions, ADRs, and other technical documents
Work closely with product and business stakeholders to deliver on our Product Roadmap
Help define the direction of the Product Experience teams to improve the stability, security, and quality of the Dashlane product
Work with passionate teams of engineers, product managers, testers, customer support agents, and others in a friendly and multicultural environment

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Work schedule exemption - plan your work schedule in alignment with your manager
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour and much more

Fulltime

New

Senior Social Content Manager

Jellyfish is looking to hire a Senior Social Content & Influencer Manager to joi...

Location

United States , New York

Salary:

105000.00 - 110000.00 USD / Year

Jellyfish

Expiration Date

Until further notice

Requirements

Expertise across all social media platforms as needed: Meta (Facebook, Instagram), X, TikTok, YouTube, Snapchat, Pinterest, LinkedIn, Threads, Twitch
Extensive knowledge of platform best practices
Excellent time management and organizational skills, as well as expert presentation skills. Confident taking the lead when talking to clients via email, call or in-person
Well-versed in internet culture with a keen interest in pop-culture
A deep understanding of social audiences and fandoms, with the understanding and ability to speak niche language of the internet
Hands-on experience managing influencer campaigns, including creator sourcing, negotiations, contracting workflows, and post-campaign recaps
Proficient expertise of Platform Business Manager (i.e Facebook business manager, X business, Snapchat for Business, TikTok Studio) and native platform tools/products
Understanding of paid media creative and ability to work with media agencies
Experience problem solving cross-functionally in an organization, with the ability to flex and pivot in a fast-paced industry, as well as the ability to identify when something needs to be escalated internally

Job Responsibility

Lead and oversee asset delivery for our clients' social media output, including both brand-led and creator/influencer-led content, ensuring best practices are followed across briefing, production, and delivery
Create and oversee social copy development, ensuring it aligns with brand voice and platform best practices
Support in the development of Tone of Voice guidelines as needed
Own creator and influencer management end-to-end, including research and sourcing, outreach, briefing, feedback, and relationship management with creators and their agents
Support influencer negotiations, contract reviews, and edit requests in partnership with internal stakeholders, ensuring deliverables, usage rights, timelines, and budgets are clearly defined
Be the social lead on client events/shoots, directing talent, to include pre production and content capture at client events/shoots, as needed
Lead the management our client's social media channels, from development and delivery of social media calendars (for both paid and organic assets) to planning posting schedules, publishing and community management
Drive strategic creative ideas and support new business opportunities, including deck development and client presentations
Oversee development and delivery of social media reports for our clients, applying social best practices to provide analysis and optimizations
Support new business activities, including social strategy/ideation, deck development, and client presentations

What we offer

Discretionary annual bonus scheme
401k retirement plan
Healthcare, vision and dental insurance
Short and long-term disability and life cover
Work remotely for up to 60% of your days
Flexible working hours (shape your day between 8am. and 6:30pm)
Accumulate one paid day each month (2 hours per week) for self-development
Access to Jellyfish Learn
14 weeks of paid leave for primary caregivers
4 weeks of paid leave for secondary caregivers

Fulltime

Community Support Agent

Rapha

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 06, 2026

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