Community Resiliency Volunteer Manager Job at United Way (Asheville)

Job Description

If you love balancing people and process, building genuine relationships with community partners and volunteers while also maintaining the data systems that keep volunteer engagement running smoothly, then United Way of Asheville and Buncombe County (UWABC) is where you want to be. The Community Resiliency Volunteer Manager is part of the Community Engagement team, works closely with community organizations, volunteers, and UWABC teammates, and holds true to UWABC's long-term strategic vision. This position is responsible for leading community resilience volunteer engagement in support of UWABC’s community resiliency goals, Buncombe County’s Long-Term Recovery Group (LTRG), and building, launching, and managing a multi-county volunteer recruitment platform. This includes all processes, communication, partner outreach and support, training, and platform management practices.

Job Responsibility

Support community resilience partners' volunteer needs through Days of Connection, Community Recovery Days, and assistance posting on Hands On
Coordinate volunteer projects, including We Care Experiences related to Community Resiliency
Support the LTRG volunteer committee by leading committee meetings and coordinating volunteer projects as needed
Monitor and evaluate volunteer participation and impact
provide regular reports to the Director, LTRG volunteer committee leadership (as appropriate), and UWABC staff
Support community resilience-related volunteer recruitment, training, retention, appreciation, and stewardship aligned with UWABC's volunteer engagement strategy
Deliver volunteer experiences that incorporate inclusion considerations, with an emphasis on diverse community-based audiences
Ensure that data entry for volunteer projects follows established processes and protocols
Lead community resiliency volunteer event planning and logistics, and support signature events when you're not the lead staff member
Coordinate with community partners to establish AmeriCorps support, specifically, NCCC project sites, and provide them with logistical support, including grant application, securing partner host sites, crew onboarding, and supervision
Facilitate the Volunteer Corps program, in partnership with the VE team, by engaging internal volunteers to support UWABC staff members and external volunteers to support community partners
Promote the use of Hands On Asheville-Buncombe to potential volunteers, nonprofit partners, and businesses through speaking engagements and community events
Conduct partner networking events covering volunteer management best practices, Hands On database informational sessions, and provide a gathering space for community volunteer managers
Create and manage event budgets to ensure effective and efficient delivery of volunteer engagement initiatives
Develop and implement a new regional volunteer platform to support ongoing resiliency and recovery work throughout WNC
Recruit and onboard regional partners, including LTRGs, nonprofits, local governments, and faith-based groups, onto the volunteer platform
Develop and implement the partner onboarding process and ensure new eligible partners have signed the partnership agreement before listing opportunities on the platform
Ensure partner contacts remain current and that yearly agreement processes are followed
Provide one-on-one support, training, and onboarding sessions to help partners post opportunities, manage listings, and optimize their volunteer engagement
Maintain regular communication with partner organizations to ensure opportunities remain accurate, active, and aligned to community needs
Help partners troubleshoot basic platform issues and escalate technical needs as appropriate
Partner with LTRGs and recovery coalitions across Western North Carolina to ensure volunteer needs are clearly listed and supported
Assist community partners in preparing volunteer roles related to long-term recovery
Serve as a connector between volunteers and recovery partners when urgent or emerging needs arise
Monitor volunteer sign-ups and help organizations respond to inquiries or connect with appropriate opportunities
Draft and schedule volunteer communications, such as platform updates or targeted recruitment messages
Analyze if communications are effective in supporting recruitment efforts
Develop user lists/groups to support targeted recruitment messages
Coordinate closely with the UWABC Volunteer Engagement team when partners want to list opportunities in Buncombe County
Partner with other organizations to promote the platform through outreach efforts (e.g., Red Cross)
Develop Standard Operating Procedures (SOPs), templates, and other key infrastructure for building a new volunteer database platform
Maintain data accuracy on the volunteer platform, including reviewing postings, moderating submissions, and updating information
Support reporting needs by generating basic analytics on volunteer sign-ups, partner engagement, and regional trends
Ensure data integrity through regular system checks, clean-up, and maintenance
Collaborate with technology partners (e.g., platform providers) to identify issues, improvements, or needed functionality
Design, update, or implement data collection tools, surveys, and evaluation instruments to gather relevant information about volunteer demographics, interests, experiences, and satisfaction levels
During active disaster response or recovery phases, this position may be activated to support emergency operations and temporarily reassigned to duties outside the normal scope of this role in alignment with volunteer engagement and organizational needs

Requirements

Bachelor's degree in social services, nonprofit management, communications, or related fields, and 3 years of experience in volunteer coordination, partner outreach to include data management, or equivalent education and experience with at least 2 years focused on volunteer coordination
1 or more years of experience supervising volunteers
Strong communication skills in English (written and verbal)
ability to manage sensitive situations with tact, professionalism, and diplomacy
Ability to work a flexible schedule, including evenings and weekends as needed
Commitment to the mission and guiding principles of UWABC and the ability to model those principles
Proficient with Google Suite, Microsoft Office, and Zoom
ability to learn and use a variety of platforms (e.g., Airtable, Asana, Get Connected, or similar volunteer management systems)
Previous data management experience and ability to train others on technology platforms
Ability to manage multiple priorities, maneuver complex work environments, engage in planning and problem-solving, act without being prompted, and execute details promptly with minimal supervision
Previous public speaking experience
Ability to build and maintain relationships with diverse staff, volunteers, community members, governments, community partners, and corporate partners
Ability to define problems, collect data, establish facts, and draw conclusions
Ability to work independently and in teams
effective problem-solver with strong initiative
Holds self accountable for achieving results and contributes to team success
Valid driver's license with a driving record that meets insurance requirements and access to reliable transportation

Nice to have

Bilingual – English/Spanish
Proficiency in the Get Connected volunteer management platform or similar
Prior experience with project management software
Prior experience working with AmeriCorps members or similar groups
General knowledge of health and human services in Western North Carolina
Experience supporting disaster recovery, LTRGs, or emergency response organizations

What we offer

Paid vacation, sick and personal leave
Employer contributions to 401(k)
100% premium coverage for employees and contributions to dependent health, dental, and vision insurance benefits
Employer-covered life and disability insurance
Employee assistance program
Self-care fund
Coaching and support

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