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Community Relationship Manager

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Richmond

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Category:
-

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Contract Type:
Employment contract

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Salary:

21.10 - 40.90 USD / Hour

Job Description:

Community Relationship Managers (CRMs) engage adults on Medicare in local communities to help drive new patient growth, establish relationships with community leaders, and coordinate strategic initiatives. The role involves account management, outreach, event planning, and sales with a focus on building mutually beneficial alliances and driving growth for Oak Street Health's Medicare patient base.

Job Responsibility:

  • Researching and understanding the landscape of influencers and community partners in your respective market
  • Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
  • Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
  • Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth
  • Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)
  • Building and nurturing relationships with local leaders to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve
  • Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives
  • Maintaining regular touchpoints and contact with key stakeholders
  • Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth
  • Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community
  • Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation

Requirements:

  • Previous experience in account or community engagement
  • Comfort with cold calling and prospecting in a business to business environment
  • Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
  • Unique ability to adapt and overcome external relationship issues for positive outcomes
  • Ability to manage multiple projects & accounts simultaneously
  • Ability to work proactively to generate new growth opportunities for our Outreach Teams
  • Public speaking combined with strong written and verbal skills
  • Bachelor's degree or equivalent work experience required
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization

Nice to have:

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve

What we offer:
  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Opportunities for leadership development and continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement
  • Affordable medical plan options
  • A 401(k) plan including matching company contributions
  • Employee stock purchase plan
  • No-cost wellness programs, tobacco cessation, weight management programs, confidential counseling and financial coaching

Additional Information:

Job Posted:
March 20, 2025

Expiration:
September 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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