Community Relationship Manager, CVS Health

CVS Health

Location:
United States, Varies

Category:
-

Contract Type:
Employment contract

Salary:

21.10 - 40.90 USD / Hour

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Job Description:

Community Relationship Managers (CRMs) are an integral part of the broader Outreach team. The role involves relationship building with community leaders to drive new patient growth for Medicare adults. Responsibilities include prospecting businesses, managing community events, collaborating with outreach teams, and maintaining regular touchpoints with key stakeholders.

Job Responsibility:

Researching and understanding the landscape of influencers and community partners in your respective market
Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth
Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)
Building and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve
Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives
Maintaining regular touchpoints and contact with key stakeholders
Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth
Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community
Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation
Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth, Outreach Managers and Outreach Executives
Generating field account engagement by proactively working with local leaders on community outreach opportunities
Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline

Requirements:

Previous experience in account or community engagement
Comfort with cold calling and prospecting in a business to business environment
Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
Unique ability to adapt and overcome external relationship issues for positive outcomes
Ability to manage multiple projects & accounts simultaneously
Ability to work proactively to generate new growth opportunities for our Outreach Teams
Public speaking combined with strong written and verbal skills
Bachelor’s degree or equivalent work experience required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
May 13, 2025

Expiration:
November 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Community Relationship Manager

CVS Health

Location:United States, Varies

Category:-

Contract Type:Employment contract