Community Relations Manager

• Welcome visitors and serve as the first point of contact for callers, guests, and community members in a courteous manner
• Manage a multi-line switchboard by routing incoming calls accurately, taking messages, and directing inquiries to the appropriate staff
• Receive, sort, and distribute incoming mail and deliveries to ensure timely handling across the office
• Perform front desk administrative support tasks that help maintain organized and efficient daily operations
• Respond to general questions from internal and external contacts with courtesy, accuracy, and sound judgment
• Monitor reception area activity and help maintain an orderly and service-oriented environment
• Track communications and relay important messages promptly to the appropriate team members

• Experience performing receptionist or front desk support duties in a detail-oriented office setting
• Ability to answer a high volume of inbound calls while maintaining accuracy and excellent customer service
• Proficiency in operating a multi-line phone system with 1 to 10 lines
• Experience handling, sorting, and distributing incoming mail and packages
• Strong verbal communication skills and a detail-oriented, welcoming demeanor
• Solid organizational skills with the ability to manage multiple tasks throughout the day
• Familiarity with Foreign Tax Credit terminology or related exposure is preferred

Familiarity with Foreign Tax Credit terminology or related exposure is preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan