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As a Community Rehabilitation Manager, you will oversee multiple residential and non-residential programs across Edmonton. You will lead staff teams, support clients’ needs, and serve as the key link between staff, families, guardians, and government representatives. In ICE’s busiest region, the pace is fast and every day is different. You may be reviewing support plans, mentoring staff, responding to urgent issues, managing resources, or meeting with families. This role is demanding, but highly rewarding — your leadership ensures clients receive safe, consistent support and staff have the guidance they need to succeed.
Job Responsibility:
Supervise and mentor staff to provide consistent, respectful client support
Oversee daily operations, scheduling, and program routines
Review support plans, documentation, and reporting for accuracy
Work closely with clients, families, guardians, and community partners
Monitor program quality and ensure compliance with ICE standards
Support staff training, feedback, and professional development
Manage program budgets and resources responsibly
Respond to urgent or unexpected issues using ICE procedures
Support staff recruitment and performance development
Promote teamwork, problem-solving, and a positive workplace culture
Attend after-hours meetings and complete program site visits as needed
Requirements:
Post-secondary education in Human Services (or related field) preferred
Minimum 2 years leadership experience in disability services (or related field)
Strong communication skills (spoken and written)
Organized and detail-oriented
able to manage multiple responsibilities
Professional, dependable, and committed to high-quality service
Experience with staff supervision, scheduling, and documentation
Comfortable using computer systems for reporting and scheduling
Basic First Aid with CPR Level A (or willingness to obtain within 3 months)
Valid driver's license, reliable vehicle, and $2M liability insurance
What we offer:
Paid training, orientation, and ongoing professional development
Stable employment with opportunities to advance
Leadership experience in ICE’s largest region
Support from experienced senior leaders and colleagues
A respectful, inclusive workplace that values teamwork and diversity
Recognition for long service and outstanding contributions
Non-registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service
Comprehensive benefits package for qualifying employees after one year of employment
Meaningful work — every day you’ll make a difference for clients, staff, and families across Edmonton