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Community Receptionist

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Eastern Kentucky University

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Location:
United States , Richmond

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

8.00 USD / Hour
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Job Description:

EKU Housing & Residence Life is seeking students for the Community Receptionist (CR) position for the 2025-2026 academic year. Community Receptionists work the front desk in residence halls to provide customer service, administrative assistance, and community engagement in our residential communities.

Job Responsibility:

  • Greet residents and visitors in a friendly and professional manner
  • Monitor access to the residence hall, enforcing policies and procedures
  • Answer calls, respond to questions, and refer calls or students to appropriate staff members
  • Maintain accurate records of resident interactions, incidents, and key inventory
  • Assist with room key check-in/check-out procedures for residents and guests
  • Foster a sense of community by promoting hall events and activities
  • Encourage resident involvement in hall events and initiatives
  • Serve as a resource for residents, providing information about campus resources and services
  • Collaborate with other Residence Life staff to address resident concerns and promote a positive living environment
  • Follow established protocols during emergencies or crisis situations, including fire evacuation routes and safety procedures
  • Maintain cleanliness and organization of the front desk area
  • Enforce the Visitation Policy
  • Convey accurate information to individuals requesting assistance
  • Contact the appropriate personnel in case of a crisis or emergency
  • Monitor the front desk and lobby area for unacceptable behavior and address or communicate any problems
  • Utilize StarRez to confirm occupancy, check students in/out, enter work orders
  • Complete daily operational checklists
  • Assist in implementation of emergency procedures and crisis response
  • Attend required meetings and trainings as scheduled

Requirements:

  • Current enrollment as a full-time student at EKU
  • Strong communication and customer service skills
  • Ability to multitask and work effectively in a fast-paced environment
  • Dependable, responsible, and able to exercise sound judgment

Nice to have:

  • Knowledge of campus resources and services preferred
  • Previous experience in a customer service or administrative role is a plus

Additional Information:

Job Posted:
March 18, 2026

Expiration:
March 30, 2026

Employment Type:
Parttime
Work Type:
On-site work
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