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Community Program Manager

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PagerDuty

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Location:
Portugal , Lisbon

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Category:
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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Join PagerDuty’s Developer Advocacy team to champion the continuous improvement of the developer community’s learning journey and deliver impactful education programs that drive engagement, trust, and retention.

Job Responsibility:

  • Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms
  • Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences
  • Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics
  • drive continuous improvement based on insights
  • Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners
  • Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing
  • Partner with Marketing to promote educational events, webinars, and community programs across channels
  • Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows
  • Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk
  • Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members
  • Deliver regular reporting and actionable insights on community health, trends, and growth opportunities
  • Collaborate with your teammate and cross-functional partners to co-own the developer community strategy and roadmap, supporting events, meetups, and practitioner programs as needed

Requirements:

  • 5+ years of experience managing digital communities
  • Strong business acumen and strategy experience
  • Strong background in designing and delivering education, enablement, or developer advocacy activities
  • Experience with analytics, reporting, and program measurement
  • Excellent communication and relationship-building skills to engage technical audiences and customers at all levels
  • Ability to thrive in a fast-paced, collaborative, global SaaS environment

Nice to have:

  • Experience managing or engaging communities with a technical or developer audience
  • Experience with tech organizations that have customer facing, AI driven features
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
November 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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