Community Program Manager, PagerDuty

PagerDuty

Location:
Portugal, Lisbon

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join PagerDuty’s Developer Advocacy team to champion the continuous improvement of the developer community’s learning journey and deliver impactful education programs that drive engagement, trust, and retention.

Job Responsibility:

Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms
Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences
Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics
drive continuous improvement based on insights
Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners
Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing
Partner with Marketing to promote educational events, webinars, and community programs across channels
Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows
Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk
Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members
Deliver regular reporting and actionable insights on community health, trends, and growth opportunities
Collaborate with your teammate and cross-functional partners to co-own the developer community strategy and roadmap, supporting events, meetups, and practitioner programs as needed

Requirements:

5+ years of experience managing digital communities
Strong business acumen and strategy experience
Strong background in designing and delivering education, enablement, or developer advocacy activities
Experience with analytics, reporting, and program measurement
Excellent communication and relationship-building skills to engage technical audiences and customers at all levels
Ability to thrive in a fast-paced, collaborative, global SaaS environment

Nice to have:

Experience managing or engaging communities with a technical or developer audience
Experience with tech organizations that have customer facing, AI driven features

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Community Program Manager