Community Participation Officer

• Working with the Community Programming Manager to plan activities and events that are safe, in the budget, and intentionally designed to be inclusive and appropriate for the intended audience
• Working with the Community Programming Manager to design and safe, creative, and stimulating play sessions and events for children
• Delivering to a brief, and clearly and proactively communicating plans with stakeholders across teams
• Supporting and enabling local people to have a meaningful voice in shaping our services
• Taking responsibility for the upkeep of the community centre
• Implementing agreed procedures to provide appropriate support or referrals for service users
• Following administrative procedures
• Promoting our services and ensure they are as impactful as possible
• Representing Toynbee Hall to external audiences
• Contributing to the overall development and implementation of Toynbee Hall’s strategy
• Building good working relationships
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise

• Experience of planning and delivering safe, inclusive, and in-budget community activities and events for diverse audiences, including older people and communities experiencing social or economic disadvantage
• Experience of designing and delivering safe, creative, and developmentally appropriate play sessions and activities for children
• Ability to deliver work to an agreed brief and proactively communicate plans and progress with internal and external stakeholders
• Demonstrable commitment to community participation, with experience of supporting local people to shape services and contribute to positive community change
• Knowledge of safeguarding principles and experience of recognising, responding to, recording, and appropriately escalating safeguarding concerns
• Understanding of health and safety responsibilities within a community setting, including risk assessment and maintaining safe, welcoming, and inclusive spaces
• Experience of implementing referral procedures and working with internal and external partners to ensure service users receive appropriate support
• Strong administrative skills
• Experience of promoting services through outreach, partnership working, and marketing (including face-to-face engagement, social media, and community networks)
• Ability to build and maintain positive relationships with local organisations and stakeholders
• Confidence in representing an organisation professionally to external audiences
• Alignment with Toynbee Hall’s mission and strategy and alignment and willingness to work in line to our values

An ability to speak a South Asian language would be helpful