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The Community Outreach Coordinator develops, facilitates, and implements outreach activities, special events, programs, and presentations that support member education and health plan awareness within the Medicaid or Medicare population and the community. This person develops and maintains relationships with community organizations, while also maintaining marketing guideline compliance with the appropriate state's laws and regulations.
Job Responsibility:
Ensures required documentation is in place for membership, leader-driven activities, and events
Manages on-site event staffing, and handles any problems or emergencies that may arise, serving as the primary contact for sponsors and event providers
Coordinates event logistics including reserving space, catering, communications, distributing materials, facilities support, and setup/breakdown for the event
Creates and maintains a calendar based around community events, in order to assist the department with community and member awareness
Seeks out and secures event sponsorship by building and maintaining relationships with community contacts
Prepares formal presentations for potential sponsors and members
Conducts new member orientations and leads engagement events and activities
Requirements:
3-5 years of experience with community outreach and/or event planning
3-5 years of previous Medicaid experience
Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
Must reside in Louisiana
Ability to work from 8am-5pm Central Standard Time, as well as to be regularly flexible beyond core hours, specifically on evenings and weekends
Ability to travel 85-90% of the time within Louisiana, sometimes overnight
Nice to have:
Resides within a commutable distance of New Orleans, Baton Rouge, and/or Lafayette
Previous experience utilizing social media in a community-based or marketing capacity
Bilingual (English/Spanish)
Previous experience with developing, managing, and optimizing creative briefs and campaign workflows within Salesforce while supporting data-driven marketing and member outreach initiatives
Knowledge of claims, CPT Codes, and QNXT
Strong interpersonal and negotiation skills
Strong organizational and time management skills
Highly skilled at relationship building and maintenance
Ability to work independently, including during travel