Community Operations Specialist

• Drive consistent growth in customer reviews across leading platforms (e.g., Trustpilot, Reddit, app stores) by implementing creative engagement initiatives that encourage satisfied users to share their experiences
• Proactively manage and optimize the app’s presence on review platforms, continuously monitoring feedback and fostering positive community engagement
• Analyze sentiment and engagement data to identify trends, risks, and opportunities, providing clear, actionable insights
• Detect and escalate potential reputation risks or viral negative feedback early, coordinating with relevant teams to ensure timely, consistent responses
• Act as the community’s voice within the company, surfacing user sentiment, feature requests, and early signals of product or UX issues
• Craft thoughtful, brand-aligned responses to user reviews — expressing gratitude for positive feedback and resolving concerns raised in negative ones
• Collaborate closely with Product and Customer Success teams to ensure timely issue resolution and a consistent user experience
• Apply platform best practices to maintain compliance with Trustpilot, Reddit, and other community guidelines while maximizing visibility and trust
• Maintain a daily log of community sentiment, FAQ trends, and top issues to share with internal teams on a weekly basis
• Develop and execute review growth campaigns in collaboration with product teams, identifying the best moments and channels to request reviews
• Monitor engagement performance (e.g., active users, engagement rate, response time) and identify improvement areas
• Summarize review performance regularly, highlighting insights, opportunities, and progress toward sentiment goals
• Benchmark competitor reviews to uncover differentiation opportunities and inform brand reputation strategy

• Experience managing customer review operations and reputation management across platforms such as Trustpilot, Reddit, and app stores
• Familiarity with review management tools, community software, CRM, or marketing automation systems
• experience building automations or AI-powered workflows is a big plus
• Strong written and verbal communication skills with a tone that’s authentic, empathetic, and on-brand
• Background in community management, customer operations, or user engagement — preferably in a B2C or mobile/web app environment
• Analytical and insight-driven mindset, with the ability to translate feedback and sentiment data into clear action plans
• Passionate about technology, design, and user experience — ideally someone who stays curious about how AI can elevate community and reputation work
• Proactive, detail-oriented,self-driven, adaptable, and thrives in fast-paced, asynchronous startup environments
• Collaborative team player, able to work cross-functionally with Product, Support, and Development teams
• Excellent command of English (Advanced or near-native)

Bonus: Experience experimenting with prompt engineering or AI copilots to improve community workflows

• Huge impact: Your work can significantly impact our millions of users, and even the mobile app industry at large in the next years to come
• Ownership, opportunity to take responsibility from day one: No one will micromanage you. Together with your team, you’ll be free to choose a direction, test, fail, and test the next idea
• A competitive compensation package: A competitive compensation package: Our total compensation package is very comprehensive
• covering your cost of commuting for our headquarters as well as providing you with a meal card
• A brand new Macbook and welcome kit
• Private Medical Insurance & HPV Vaccine & Critical Women’s Health Coverage: We go above and beyond for your health
• Gym Reimbursement: We support annual gym membership because we want you to be in tip-top shape psychically and mentally
• A unique and top-notch office: Our Istanbul office is located at Maslak, right in the heart of the city. Surrounded by the energy of Istanbul’s bustling core, it’s a space designed for creativity and collaboration
• Unlimited coffee from XPresso: You can grab a cup of coffee whenever you need, whether it’s to kickstart your morning or power through the day
• Limitless Snacks & breakfast: Fuel your day with our fully stocked kitchen! From a hearty breakfast to a variety of snacks available anytime, we’ve got everything you need to stay energized and focused
• Continuous education: The more you want to improve your knowledge, the more we support you!
• Meditopia membership: Enjoy full access to Meditopia for mental wellbeing, yoga, and therapy
• Cambly access: Break language barriers with weekly Cambly speaking sessions
• Team events that create lasting memories, including our traditional All Hands gatherings where the whole company comes together, as well as more humble celebrations and happy hours
• Strong company culture: Our approach is always open communication & teamwork. #XCulture
• X Community discounts: Being part of HubX comes with perks, enjoy exclusive discounts and more as a valued member of our community