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Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.
Job Responsibility:
Serve as the voice of our brand in our online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment
Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our Product and Engineering teams
Champion the voice of the customer by analyzing community conversations to identify trends, synthesize feedback, and deliver actionable insights that will directly influence our product roadmap
Partner with Product, Marketing, and Sales teams to execute community-facing initiatives, such as feature launches, user feedback surveys, and online events
Help build and scale our community programs, including identifying and nurturing relationships with super users and brand advocates to foster a self-sustaining ecosystem
Requirements:
1+ years of experience in a customer-facing role such as community management, social media management, or technical support
Native Japanese speaker with professional fluency in English or Mandarin
A genuine passion for and curiosity about AI, software, or consumer technology products
A strong sense of empathy and a user-centric mindset, with a natural desire to help people solve problems
Ability to work independently and manage multiple tasks in a fast-paced, remote-first environment
Nice to have:
A Natural Community Builder: demonstrated passion for online communities, whether through personal projects, volunteer moderation, or as an active, helpful member on platforms like Discord, Reddit, or other forums
Curious and Analytical Mindset: possess a knack for identifying patterns in conversations and are driven by a desire to understand the 'why' behind user feedback, even without formal data analysis experience
Resourceful Problem-Solver: clever and adaptable, able to think on one's feet and confidently navigate ambiguous situations to find solutions independently
Exceptional Communicator: excellent ability to translate complex technical ideas into simple, clear, and empathetic language for any audience
Fast Learner: tech-savvy and show a high aptitude for mastering new software and tools quickly, with or without prior direct experience with platforms like Zendesk or Jira
What we offer:
Define the next-gen paradigm for human-AI interaction within a fast-growing AI/Tech company
Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion
Work with passionate teammates who value innovation, collaboration, and customer success
Grow your career in a culture that champions continuous learning and fast career development
Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere