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Plaud Logo Plaud · Customer Service

Community Operations Specialist

Netherlands, Amsterdam · Job Posted February 21, 2026
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Job Description

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Job Responsibility

  • Serve as the voice of our brand in our online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment
  • Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our Product and Engineering teams
  • Champion the voice of the customer by analyzing community conversations to identify trends, synthesize feedback, and deliver actionable insights that will directly influence our product roadmap
  • Partner with Product, Marketing, and Sales teams to execute community-facing initiatives, such as feature launches, user feedback surveys, and online events
  • Help build and scale our community programs, including identifying and nurturing relationships with super users and brand advocates to foster a self-sustaining ecosystem

Requirements

  • 1+ years of experience in a customer-facing role such as community management, social media management, or technical support
  • Native French speaker
  • Fluent in English
  • A genuine passion for and curiosity about AI, software, or consumer technology products
  • A strong sense of empathy and a user-centric mindset, with a natural desire to help people solve problems
  • Ability to work independently and manage multiple tasks in a fast-paced, remote-first environment

Nice to have

  • A Natural Community Builder: demonstrated passion for online communities, whether through personal projects, volunteer moderation, or as an active, helpful member on platforms like Discord, Reddit, or other forums
  • Curious and Analytical Mindset: possess a knack for identifying patterns in conversations and are driven by a desire to understand the 'why' behind user feedback, even without formal data analysis experience
  • Resourceful Problem-Solver: clever and adaptable, able to think on one's feet and confidently navigate ambiguous situations to find solutions independently
  • Exceptional Communicator: excellent ability to translate complex technical ideas into simple, clear, and empathetic language for any audience
  • Fast Learner: tech-savvy and show a high aptitude for mastering new software and tools quickly, with or without prior direct experience with platforms like Zendesk or Jira

What we offer

  • Define the next-gen paradigm for human-AI interaction
  • Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion
  • Work with passionate teammates who value innovation, collaboration, and customer success
  • Grow your career in a culture that champions continuous learning and fast career development
  • Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere
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