Community Mortgage Bank Sales Consultant, Wells Fargo

Wells Fargo

Location:
United States, Los Angeles

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role involves originating mortgage loans within assigned bank branches, mentoring employees on mortgage products and processes, and interacting with customers to provide high quality service. Responsibilities include proactively managing customer communications, analyzing client needs to offer mortgage solutions, and staying informed on market trends. Adherence to compliance and underwriting requirements is necessary, and SAFE registration is required.

Job Responsibility:

Sit within assigned bank branches and originate mortgage loans
Collaborate with branch leadership, participate in branch huddles, mentor and coach employees to increase knowledge of mortgage products and processes
Perform miscellaneous duties as needed and required
Conduct outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities
Interact with customers to understand their needs and provide them with high quality customer service
Inform prospective and existing customers of Wells Fargo Home Mortgage programs
Analyze and offer mortgage loan products based on the client's needs
Process loan applications for mortgage transactions and review rates and terms within guidelines
Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements
Adhere to policies, underwriting requirements, compliance requirements, and loan procedures
Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process
Stay informed of mortgage industry trends and developments in the assigned market
Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace

Requirements:

2+ years of sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Bilingual speaking and reading proficiency in Korean/English
Willingness to travel
Must take and pass required Spanish language assessment
Reliable transportation
Ability to work nights, weekends, or holidays as needed or scheduled
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies
This position requires SAFE registration at the time of employment
Wells Fargo will initiate the SAFE registration process immediately after your employment start date
Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Nice to have:

2+ years of mortgage retail sales experience
Expertise of general lending products and overall mortgage industry experience
Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources
Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market
Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs
FHA/VA & conventional loan experience is preferred
Knowledge and understanding of sales prospecting and generating referrals
Experience with educating clients on various mortgage purchase programs
Experience developing and cultivating professional relationships
Customer service experience
Basic Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Ability to provide leadership by coaching, training, and mentoring
Bilingual speaking proficiency in English/Korean preferred

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
May 31, 2025

Expiration:
July 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Community Mortgage Bank Sales Consultant