Community & Member Experience Manager Job at Office Angels (Liverpool Street, City Of London)

Senior Community Engagement Manager

The Airbnb Community team is looking for an experienced Community Engagement pro...

Location

Italy , Milan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in Community Management or Consulting, Strategy, Innovation, Operations, Project Management
Strong strategic project management skills with experience leading programs and processes
Ability to approach Community through a strategic business lens and align Community goals with business goals
Entrepreneurial, solution oriented, growth mindset
Highly autonomous and self-driven
Strong verbal communication and interpersonal skills
Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
Passion for Airbnb, our Hosts, and the mission of the company
Fluent in Italian and English. Excellent written and oral communication skills
Based in Milan (strong preference)

Job Responsibility

Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
Lead Community growth, engagement and impact projects and initiatives from planning to delivery
Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
Coordinate the activities of 2 team members on an interim basis
Develop and test new methods for growing our host communities across Italy
Identify new approaches to recruit, onboard and manage new community leaders
Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
Support global Community Engagement Programming and evolve for local language and needs
Organize and lead effective Community events, both online and in-person

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Community Development Manager

The role of a manager can never be defined fully, but in all matters, they must ...

Location

United Kingdom , Kingston upon Thames

Salary:

37500.00 GBP / Year

Glendale Grounds Management

Expiration Date

Until further notice

Requirements

A nationally recognised academic qualification to at least NVQ Level 3 or equivalent (e.g., National Certificate, Advanced National Certificate, National Diploma)
RPII Operational Training Course
Or equivalent experience in the parks management/grounds maintenance sector
A full, clean driving license is an essential requirement
Experience or the willingness to learn how to tow trailers would be advantageous
Track record in the supervision of community, environmental, or public-facing projects in a small/medium-sized enterprise, preferably in the land-management sector
Background or experience that shows evidence of the successful creation of strong customer care and planning service delivery through teams, co-operation and innovation
Good organisational and planning skills
Good IT (Google Workspace) and written skills and the ability to produce professional reports and documents
A track record in successfully mentoring and supporting community groups

Job Responsibility

Community Engagement: Engage with groups and individuals to identify and develop volunteering opportunities. Support new groups with organisational development
Project Management: Develop and implement/oversee small-medium scale projects, including maintenance and management plans
QHSE: Ensure that the Play & Infrastructure & Project Management Service is delivered in line with Glendale’s Health & Safety procedures, and that all necessary risk assessments and method statements are reviewed regularly
Volunteer Management: Manage volunteer programmes, ensuring safety and providing training. This includes corporate volunteering and community initiatives (e.g., gardening, conservation)
Partnership Building: Build relationships with internal departments, client teams, and external organisations (e.g., charities, community groups, police) to facilitate community work
Financial Management: Contribute to budget management, identify income-generating activities, and support grant applications
Stakeholder Management: Act as a key contact for Friends' Groups and other stakeholders. Attend meetings and represent the organisation
Reporting and Monitoring: Produce regular reports on community activities, track key performance indicators, and contribute to performance management
Sustainability: Promote sustainable practices in parks and contribute to environmental initiatives (e.g., Green Flag, biodiversity)
Communications and Marketing: Develop and implement marketing initiatives, including social media updates and website content

What we offer

Employee discount portal - discounts on travel booking, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
Company sick pay
Career progression
Training and development
Pension: Nest auto-enrolment after 3 months
Holidays: 22 days, 24 days after 5 years service, 25 days after 10 years service

Fulltime

Digital Community Manager

We're looking for a Digital Community Manager to create and scale high-impact in...

Location

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

6+ years experience in a high-growth environment, in community-focused marketing roles
Experience managing campaigns and content across a variety of channels such as email, social, paid media, and community platforms (eg. Reddit, Discord)
A high-agency operator with demonstrated ability to build programs from zero to 1, blending curiosity with creativity
Experience working with datasets, running A/B tests, delivering actionable insights, fluency with ads managers, data visualization tools and automation platforms

Job Responsibility

Own community channels & digital programming
Define what makes Shopify’s community unique and valuable for various audiences
Design a growth plan that connects community members interests & motivations with company goals
Create content & programming that fuels connection between members and Shopify
Facilitate product feedback loops that build trust & equip members with tools that turn fans into advocates
Scale operations & partnerships
Own and drive operational infrastructure for digital channels (e.g. email, landing pages, partner networks, etc.)
Collaborate cross-functionally, partnering with internal teams to curate need-to-know info, relevant resources & educational content, creating tracks that deepen member engagement
Manage a pipeline of CRM-related experiments to continuously improve key metrics
Measure KPIs, including community health and advocacy, that activate new members & engage existing members

Community Experience Lead

About The Gathering Spot: The Gathering Spot is a premier private membership clu...

Location

United States , Los Angeles

Salary:

Not provided

The Gathering Spot

Expiration Date

Until further notice

Requirements

Prolonged periods standing and walking throughout facilities
Must be able to lift up to 15 pounds at times

Job Responsibility

Member Engagement & Relationship Building
Serve as the primary on-site presence for members, creating a warm, welcoming environment throughout the club
Build strong, ongoing relationships with members through regular in-person interaction, proactive outreach, and thoughtful check-ins via call and text
Become a trusted point of contact for member needs, questions, and requests
Monitor member engagement patterns to anticipate needs and strengthen retention
Community Experience & Events
Attend and support member events to ensure members feel connected, supported, and included
Welcome new members to the club, introduce them to community touchpoints, and help integrate them into the culture
Collaborate with programming and operations teams on experiences that elevate the onsite community atmosphere
Hospitality Leadership & Concierge Oversight

Fulltime

Community Program Manager

Join PagerDuty’s Developer Advocacy team to champion the continuous improvement ...

Location

Portugal , Lisbon

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience managing digital communities
Strong business acumen and strategy experience
Strong background in designing and delivering education, enablement, or developer advocacy activities
Experience with analytics, reporting, and program measurement
Excellent communication and relationship-building skills to engage technical audiences and customers at all levels
Ability to thrive in a fast-paced, collaborative, global SaaS environment

Job Responsibility

Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms
Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences
Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics
drive continuous improvement based on insights
Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners
Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing
Partner with Marketing to promote educational events, webinars, and community programs across channels
Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows
Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk
Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Community Experience Lead

We’re seeking an exceptionally warm, service-driven, and community-minded Commun...

Location

United States , Washington DC

Salary:

Not provided

The Gathering Spot

Expiration Date

Until further notice

Requirements

Prolonged periods standing and walking throughout facilities
Must be able to lift up to 15 pounds at times

Job Responsibility

Serve as the primary on-site presence for members, creating a warm, welcoming environment throughout the club
Build strong, ongoing relationships with members through regular in-person interaction, proactive outreach, and thoughtful check-ins via call and text
Become a trusted point of contact for member needs, questions, and requests
Monitor member engagement patterns to anticipate needs and strengthen retention
Attend and support member events to ensure members feel connected, supported, and included
Welcome new members to the club, introduce them to community touchpoints, and help integrate them into the culture
Collaborate with programming and operations teams on experiences that elevate the onsite community atmosphere
Lead the Concierge team in delivering exceptional front desk hospitality, ensuring consistent service standards and a cohesive member experience
Oversee daily front-of-house operations to maintain a streamlined, professional, and welcoming environment
Support team training, scheduling, and performance to uphold service excellence across all club touchpoints

Fulltime

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Xi'An - Yanta District

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants, that ensures a complementary offer for the customers
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers’ whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to-one communication, traditional and digital media and how to offer tailored brand experiences with maximum impact at every consumer touchpoint

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit (on-line and off-line)
Provides outstanding customer services together with partners and communities in order to make the customer journey convenient and relevant
Defines, implement and innovates new customer services to enhance convenience and enjoyable experiences
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Create, sustain and work with the commercial calendar in order to drive brand/loyalty programs and on line-community via social media
Monitors and analyses performance and customer interaction level with customer touchpoints
Find potential areas for improvements of both customer satisfaction and income
Regularly carry out local market research
Actively works on localizing the uniqueness of the Meeting place through MP touch points (both off-line and on-line)

Fulltime

Community & Member Experience Manager

Office Angels

Location:
United Kingdom , Liverpool Street, City Of London

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

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