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Community & Member Experience Manager

United Kingdom, Liverpool Street, City Of London 33000.00 - 38000.00 GBP / Year · Job Posted January 30, 2026
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Job Description

Join a vibrant coworking community that prioritises connections and collaboration! Our client specialises in providing exceptional workspaces designed for ambitious businesses to thrive. With a focus on member care and productivity, they believe that building genuine relationships enhances the overall experience for everyone involved.

Job Responsibility

  • Build strong relationships with members to ensure a positive coworking experience
  • Facilitate onboarding for new members and ensure seamless transitions
  • Gather and act on member feedback for continuous improvement
  • Plan and execute engaging community events and programming
  • Manage administrative tasks and maintain accurate membership records
  • Oversee the member experience team and community budget
  • Ensure health and safety compliance for a secure workspace

Requirements

  • Prior experience in customer service or hospitality
  • Proven community management experience is a strong plus
  • Excellent interpersonal and organisational skills
  • Proficiency in office software and AV equipment
  • Ability to multitask and balance various priorities

Nice to have

  • Previous budget management experience
  • Health & Safety competencies advantageous
  • Resourceful team player with strong relationship-building skills

What we offer

  • Comprehensive and flexible benefits package
  • Pension, life insurance, and income protection
  • Options for private medical and dental plans, gym memberships, and childcare support
  • Employee Assistance programme and health screenings
  • Enhanced parental leave and wellness initiatives
  • Healthy snacks and exclusive discounts
  • 5% bonus

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