Community Marketing Manager - Surface & Edge

Microsoft’s Consumer Marketing Organization’s Social Marketing team is revolutionizing the art of storytelling in the age of AI. We are seeking a community professional who can transform community insights into powerful storytelling, product influence, and meaningful fan relationships across our Windows & Devices business. As Community Marketing Manager - Surface & Edge, you’ll be the organization’s internal advocate for our consumer community responsible for deeply understanding, representing, and growing the voice of our fans. This role monitors conversations across key social platforms, Reddit, Discord, and relevant press outlets, surfacing insights, risks, and opportunities in real time. This role sits at the strategic intersection of product, community, and marketing. This candidate will translate quantitative and qualitative community signals into actionable recommendations for product features, messaging, and creative content. They will publish and optimize content from the editorial calendar across owned channels, engage directly with fans, and maintain their own social/community presence to drive bidirectional, authentic conversation. They will also play a key part in improving human, community driven brand relationships, an increasingly important differentiator as audiences crave human connection alongside AI driven content ecosystems.