Community Manager

• Manage and oversee the performance of the onsite coworking team
• Support team members in their professional growth and provide ongoing training and mentorship
• Drive motivation, accountability, and performance across areas such as sales, operations, member experience, finance, and hospitality
• Lead the end-to-end sales process, including tours, pitches, negotiations, and contract execution
• Build and manage a strong pipeline of leads while maintaining current member retention efforts
• Collaborate with the sales and leasing teams to execute successful strategies for lease-up campaigns
• Focus on member renewals by arranging meetings and negotiating terms
• Ensure the coworking space meets high standards of quality and member satisfaction
• Organize and manage member move-ins and move-outs
• Maintain vendor and partner relationships
• Identify and resolve member concerns while conducting regular feedback analyses
• Deliver exceptional, personalized member experiences
• Develop and implement community-building strategies and events
• Plan and oversee events, including budgeting
• Manage and monitor the monthly profit and loss (P&L) reports
• Review and analyze expenses to identify cost-saving opportunities
• Oversee accurate and timely billing processes

• 3-6 years of experience in coworking, hospitality, sales, or operations
• Strong background in sales, customer service, and business operations
• Previous experience in office administration, customer service, or a similar role
• Strong communication skills, both written and verbal, with a customer-focused mindset
• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail
• Proficiency in handling clerical duties, including document scanning and record management
• Familiarity with reception tasks, such as answering inbound calls and welcoming visitors
• Flexibility to work varying shifts and occasional Fridays off as needed
• Strong problem-solving skills and the ability to coordinate with vendors and handle facilities-related issues

Experience with event planning or sales support

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training